All Products Support Forum

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would only work in firefox, even though I could still alt tab to other apps, when I tried to click them it just clicked whatever was behind it on firefox. I already switched back to my main mouse and it's only gotten worse, as now it gets stuck whenever i plug in/out the mouse, even after restarting. I've had to restart multiple times since that fixes it for a short while but then it gets stuck again.

Again facing same problem Please accept my sincere thanks, Sir/Madam There is nothing on the website. http://www.beiteck.com/rental A contact icon appears in the top left corner, but the page remains blank! Does anyone know why Brave cannot load the website?

Hi all,

it's a few days (less than a week I'd say, maybe slightly more), that I'm getting some weird behaviour from Firefox and youtube: any time starts an ads (or comes back the video), starts a new video, move forward with the arrow key, the audio simply disappears. It doesn't mute, I mean, the mute button is not on and even if I mute/unmute the video remains silent, it just disappears into thin air. In order to get it back, the only way I found is to pause and restart the video. I deleted the cache, tested private mode, troubleshooting mode, even another (completely new) windows user, but the problem remains. The only thing that comes to my mind I have not yet tried is a portable version of firefox, just in case. I tried to replicate the issue in Chrome (to exclude some issue of the computer), but it worked just fine.

The problem started on firefox 112 and it's still present now that was updated to 113.

Funny thing, in the last couple of days, the issue started happening somehow at random and generally a little less frequently.

Any idea?

Hi, I recently installed Dracula Dark Theme 1.9.3. I really like the theme itself but I dislike the way it changes some webpage's css too. Is there anyway to disable the modification of website's code while keeping the theme of the browser? Thanks

I can get to the Microsoft home page and it displays correctly. However, when I click on "Sign In", all I get is a blank white page. I am having this issue with both Mozilla Firefox and Google Chrome, however, it seems to work fine in Microsoft Edge. Go figure.

I have tried uninstalling and reinstalling. Removing all cookies and browsing history. Resetting Internet Preferences in the Control Panel. I can't seem to find a fix.

I pushed F12 and got the below data from the page. It doesn't make any sense to me, but hopefully someone can figured it out.

Big thanks in advance.

Uncaught SyntaxError: missing name after . operator login.srf:13:561 Storage access automatically granted for First-Party isolation “https://outlook.live.com” on “https://login.live.com”. login.srf Uncaught ReferenceError: $Loader is not defined

   onload https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:1

login.srf:1:1 Uncaught TypeError: t is not a constructor

   e https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13
   <anonymous> https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13
   <anonymous> https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13

login.srf:13:344 Uncaught TypeError: t is not a constructor

   e https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13
   <anonymous> https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13
   <anonymous> https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&ct=1671831338&rver=7.0.6737.0&wp=MBI_SSL&wreply=https://outlook.live.com/owa/?state=1&redirectTo=aHR0cHM6Ly9vdXRsb29rLmxpdmUuY29tL21haWwvaW5ib3gv&nlp=1&RpsCsrfState=c86e281e-c103-e2d7-4162-2b068547c134&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob,flname,wld&cobrandid=90015:13

Hello, I was using a website that has a list editor with a delete button. Everytime I clicked the delete button, the website would ask me to confirm with an alert. There was a checkbox below from Firefox that that sounded like it would make the website stop asking me to confirm every single time, so I clicked it. Now, the delete button just doesn't work! I think Firefox is just blocking the button from doing anything at all. I need that to start working again but I don't know how to find where that setting might be stored. Firefox doesn't show individual cookies and I'm afraid to delete all the website's cookies.

Is there a direct solution to this problem? Thanks.

FYI the website is justinguitar.com, and the list editor is part of the Practice tool.

https://www.puzzle-nonograms.com/

There is a pop up login box - user name and password - then log in. This has always worked until the 'upgrade' to v103.0.2 but now it just sits there. This is obviously something introduced in the new version so any help would be appreciated. Thank you

Dear all,

recently I picked up Mozilla again and saw some weird website formatting for some sites. It sometimes only affect certain areas (see attached picture Bad Formatting Amazon, where one part got squished and dragged down very much) and sometimes it affects the whole website (please refer to the other two pictures, one showing the proper formatting and the other one a formatting, which occurs over time, when leaving the website open)

Can I change any settings to combat this? Looking forward to your input!

Thank you and best regards, David

Hi, while i developing the site https://purolatortracking.com/ i am seeing breakage issue. However, when i login to the dashboard and edit it shows everything perfect. i have tried clearing cookies and it works fine on other browsers. but i love to work on developer tools of Mozilla. Will you please let me the possible solution of crashing websites?

Some websites that should have pictures or animations within the body of their text are not showing up any more (the animations). Also, some websites have buttons to click that no longer work; it's not that any info is missing from input fields; the buttons simply don't work. Actual Example: I recently reformatted my hard drive a few days ago & re-downloaded and installed Firefox. Sometime later on, I signed into my McAfee account, although I kept receiving webpage error messages after sign-in stating the webpage I was seeking didn't exist. However, upon clicking on other buttons, it turned out I was actually signed-in. I went ahead and went to the download section of my account to re-download and install McAfee. No matter how many times I clicked the download button, nothing would happen. I established a chat session with McAfee Support; the Support Agent replied that others had complained about the same thing while using Firefox and the issue had been communicated to Mozilla, who supposedly knows about this and is working on a fix. The tech support agent advised me to use some other browser to download McAfee; I used Edge and the issue was successfully side-stepped. In the meantime, other websites that always have embedded animations or buttons to click don't work any more, either. Firefox has been my default browser of choice for years, but I have to go through the inconvenience to signing-out of whatever website I'm on and re-sign into that website again with Edge; a real pain. Please fix ASAP, and please give us a heads-up when this might be fixed, thanks.

I'm completely at a loss with this. Firefox is not able to open eBay category lists. Clicking on the drop-down "Shop by Category", link or any of the sub-category links within the menu go nowhere except for a gateway timeout error after a number of minutes. This is incredibly inconvenient, because unless you are looking for a specific item by searching for it, you have no way to browse through categories. I don't seem to have this problem with any other website that I can think of, but since I use eBay quite regularly (daily), it has long ago gone from annoying to down right intolerable.

This isn't a problem with Safari, but I seldom use that browser preferring to use Firefox instead.

I've tried every solution I've come across. From giving permissions, turning of Firefox Enhanced Tracking, turning off any ad blockers I have. Using Troubleshoot Mode, manually turning off and on extensions, clearing history and all remnants of eBay in case of corrupt cookies or anything else for that matter. I've even lit black candles while dancing beneath a dark moon in hopes of exercising what seems to be a long resident multi-year demon. And the damn thing isn't even paying any rent!

I am on an iMac, using Catalina with everything up to date.

So, I have two questions:

1.) Does everyone else still have this problem? I've seen pages of search results on Google for this and similar issues with eBay and Firefox stemming back three or more years.

2.) If you do not have this problem, what have you done other than fixes I've listed? And if you happened to include a particular color candle and phase of the moon differing from mine even that suggestion would be appreciated. :)

I use element.io for chatting with friends. If users don't add a picture for their profile, they default to a colored circle with a letter in the middle. In Firefox, the circles aren't solid, but are stripped with different colors. Please see attached image.

Hello there, There is no content on the website. https://testdepurete.info/ Although you see the icon at the top left, you cannot access the site. Would you be able to tell me why the website doesn't load correctly in Brave?

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do everything except for taking the survey. Works fine in Edge.

Good day!

I can not open wheely.com on my laptop - as I am working from home today, and it is crucial for me to have an access to this web-site. Just a couple of weeks ago, everything was fine. Now the mistake is PR_CONNECT_RESET_ERROR

Could you please check it ASAP and help me out?

Best regards, Daria.

Hello !

I just started using the Lnk.Bio service for my personal social media links etc.

Everything is fine on my Android Phone but the browser version of the page seems to have trouble loading the icons, which are replaces by rectangles with two rows of numbers/letters only.

This only seems to happen on the Firefox Browser and I obviously tried switching all add-ons and plug-ins to see any difference but it didn't, and the strange part is that it works fine in Incognito Mode, but is still not displaying right in Safe Mode/Troubleshooting Mode.

I contacted admins of Lnk.Bio and we tried a few solutions, but none worked except when we cleared cache on the Web Developer Tools (Ctrl + SHift + i > 'Cache Storage' > Delete 'V68') but it only worked for one page (not the whole domain) and the single page returned back to the same state (icons not loading).

Is it possible that there is some sort of bug with the Firefox Browser ?

Thanks in advance !