All Products Support Forum

Hello.

I'm facing a problem with the Firefox app in my Android phone. The problem is that the picture-in-picture mode of Firefox is not working anymore since a Firefox update was issued somewhere in April 2023.

I have always actively been using the picture-in-picture mode and I'm wondering why it is not working anymore. I have gone through the settings in my Android phone (apps section) and the Firefox settings thoroughly but I couldn't find any solution.

In my Android phone, the picture-in-picture mode for Firefox is on (meaning effective) but I couldn't find a separate picture-in-picture mode inside the Firefox app settings itself.

Could you please explain why the picture-in-picture mode is not working and is there is a method how to turn it on (effective) in my Android phone? I have Motorola Moto G100 with Android 12 version.

Thank you for answering and for giving guidance in advance.

I use this for more than 5 years on iOS, but the last 2-3 versions became horrible. On iPhone XR with iOS 15, the app stops working if I swipe down the control center and go back to the app. When I start the app, the most visited sites and their icons are flashing for 1-2 secs, and some sites are really slow (it is hard to scroll, it almost freezes). I hope you can fix these bugs. If you need screencast to see the phenomenon, I can provide it as well. Thank you!

On my S24 when I use Firefox the screen starts flickering and it's impossible to navigate. Only fix is to restart the phone. Online there are lot of users of the S24 series that complaints about this issue. Can you please provide a fix? Or I will have to find an alternative for Firefox

Good evening,

ever since the latest update (and the version before it) I've encountered a problem with pasting saved user names and passwords into the login brackets.

Expected behaviour: A website is loaded; the website is a login page for which I have saved user data. For the login id and password bracket each Firefox suggests the information via dropdown menu. I choose the specific data set, after which the brackets are filled automatically by the app.

Encountered behaviour: I choose the specific data set, but the information is not filled into the brackets. The user data has to be entered manually for each bracket.

Thanks in advance for the help!

Kind regards, Il_Bolognese

Using Android FF, when selecting Google.com,it only loads blank white page. Entire screen is completely blank. No error messages of any kind.

Hello, when I type in google.com, which I use for my homepage it displays https://www.google.com/webhp?client=firefox-b-1-m&channel=ts And the page is white and blank.

If I switch to desktop mode it appears. If I type in the address bar it searches.

I am not sure why it's not displaying, just happened one day.

I have attached screenshots.

cannot display google.com website mobile version, need switch to desktop site mode at Firefox, I use Samsung note 20 ultra. please help to fix it. I could open that at yesterday.

Some text disappears on both Firefox and a Firefox Focus on a CAT S22 Flip phone. I am able to glimpse at the text by long-pressing to evoke the menu. Please see the demonstration video linked here: https://youtube.com/shorts/ZxKtVFrvQkU?feature=share

I updated the app and all my tabs are gone. I don’t have a pc so I exclusively use firefox on my IOS, so I don’t think I can sync it with anything. I really don’t know how any of this works but I had 100+ tabs open and this is very distressing, please let me know if there’s any way to recover them

I use Firefox to save and autofill passwords, which has worked perfect for years. It still works correctly on a Windows PC, but the problem is on my Huawei P30 pro phone. It used to work correctly but I tried using the phones password manager for both websites and Apps, as a safety back up. I got confused because I was getting 2 lots of suggested log ons. Therefore I switched off everything apart from Firefox. Save passwords and autofill are enabled and some websites load correctly. However some websites where the family have a variety of logons I get all the suggested logons. The list of all usernames and passwords appear but when I touch them they don't automatically fill in. If I go into the password manager on Firefox on my phone all the correct details are saved but they just don't transfer to the website. It is strange because some sites do take the password - I'm not sure but I think it's when there are a variety of possible Loggins. I tried clearing all cookies, and logged out of Firefox and back in but still have the issue. Firefox sync is still working OK.