All Products Support Forum

I was looking up a Kinder candy product called "Happy Hippo" yesterday afternoon, and briefly surfed around a website for a weird American supplement company with the same name that also came up in the search results. (Just out of curiosity trying to figure out what the supplement they were selling even was.)

That supplement company subsequently showed up in my inbox this morning offering me a discount code. And to state the obvious: I ABSOLUTELY did not give this sketchy supplement company my email address while on their site.

I would be alarmed to find any company tracking me to my inbox after simply browsing their website for less than two minutes, but for it to happen after using Firefox Focus, I'm also dismayed.

I've already unsubscribed from their mailings and sent a strongly worded email about the invasion of internet user privacy, but half the problem must also lie on Firefox Focus' end. I don't know who can look for bugs or loopholes that would have let this happen, but hopefully reporting it here will start that process.

MY MONEY ITS GO ON PHUUUU WIIIINNN ??? WEAR MY DOLAR EVRO...WEAR ??? NO SEPA,NO TRANSFER,NO TRANSFER IN MY IBAN??? HELP HELP HELP HEL 12 FRASES FOR MY KEY!!!

Hi CS Team,

Could you tell me how to add more tabs/ windows, please? I’m using Ipad and it’s only could use 1 window in this browser. I tried to switch between desktop view and mobile view, but didn’t see any difference. Please refer attached screenchot. Thank you in advance.

Regards,

I would like to no longer use Firefox focus on my iPhone. How do I delete it from my App Library?

It doesn’t have proper internet accountability software built in.

HI IM A COMPLETE NOVICE ,I RECENTLY SIGNED UP TO FIREFOX V P N BY ANUAL SUBSCRIPTION, BUT IM WORRIED DAILY NOT KNOWING WHETHER MY VPN IS SWITCHED ON AS IM PLAGUED ALL THE TIME FROM WIN 10 TRYING TO USURP ME TO THERE BROWSERS ECT, IM SORRY I DONT LIKE THERE BING BROWSER, SO HOW DO I CHECK AND VISUALLY HNOW IF MY FIREFOX N P N IS ON OR SWITCHED OFF BY WINDOWS 10 TRYING TO CON ME, PLEASE ADVISE REGARDS WILLIAM

My phone crashed while I was on Firefox Focus (for iOS) and was in the middle of writing my mom’s obituary on a website. Is it possible to find that website on Firefox Focus? Is there a cache of recently visited websites? 😢

My email: [email address]

My Firefox Focus browser icon has disappeared from my Home Screen. It is still listed as my default browser in Settings but I can’t access it except through Siri which brings it up as an app. I’ve tried rebooting the phone but it doesn’t show up. Can anyone please help me with this issue?

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify.

Was it a legal transaction or a scam ? Was it completed or abounded ?

Please help to entangle these issues

Hello. For quite a while now, probably a year or so, I have not been able to see icons in Facebook when I use Focus on my iPhone.

I'm running iOS 16.6 currently, and Focus 119.0 (17290).

I am attaching screenshots of what the Facebook page looks like. All of the icons are just little squares, which is kind of annoying when trying to navigate. The navigation *works* -- it's just not showing on the page.

Is anyone else having this problem, and do you have any suggestions for fixing it?

Thanks very much!

Yesterday (6/30), on my Mac, a notification appeared with an "invitation" to try/get Firefox Focus for Mac. Before I could get to it it "went away." How can I follow up on this?

Hello,

I am having the hardest time trying to add a bookmark in firefox focus for ios. I have done it in the past and somehow that option can no longer be found and the three dots are missing from the top of the window. How could something so essential and common be so difficult to find? Am I just missing something so obvious??? Bottom context menu does not have it, holding down menu on page does not work, three dots are missing. There are no other menus which would provide actions. I am really struggling with how difficult it is.

Thank you.

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black with a small spinning circle, rebooting to iPad's/iPhone's entry screen. This started happening recently, in early 2023, after updating iOS. Very very very (did I say "very"?) annoying. If this is not a current Focus bug report, it should be.