All Products Support Forum

Hi, Team! I've been experiencing FFF crashes for a while. It happens occasionally when I'm watching YouTube videos in FFF while using AppSwitcher (or checking Notification Center). Iphone X, FFF 108.0.

I've just turned on both SendUsageData and Studies switchers to help you to dig in (if that helps).

Cheers,

Starting this morning I started to get an error message when trying to download files say"non app to open file." How do I go about fixing this? It says this not matter what type of app I try to open.

Thanks for any help in advance!

I have Firefox Focus and I have enjoyed it except for one blaring issue. Without closing it, it sometimes completely restarts and closes every tab. I lose SO much when it happens. Is there ANYTHING that I can do in this instance to retrieve my tabs?

Hello,

first off - you're doing a wonderful job, keep on it!

Just a few suggestions which would make FF much better browser: 1. Enhance build-in adblocker that will actually work. Opera's adblocker works way better. 2. Enable opt-in function "I don't care about cookies" based on a current Firefox add-on so a user doesnt have to accept cookies all the time (if they dont care about that).

I'd love to use FF but for the reasons mentioned above, it's not really convenient for me RN. No need to reply. Thanks for your work, anyways!

Sincerely, P.

Hello dear Firefox Focus team,

At the moment I see a bunch of interface languages available for the Firefox Focus application. At the same time the list is far from full in comparison even with Firefox app itself.

Personally I wish Belarusian language to be added to the app so that I would like to clarify the following:

1. Is there any way I could personally help with this and perform a translation from English to Belarusain (I'm a native speaker and a software engineer)? If yep who is the best contact point to kick-off the process? 2. Where can I raise the feature request if external contributions are not available?

Thank you.

I added a search engine. I had the right %s URL string. When I added it, Firefox Focus said "make sure you replace the search string with %s". That made me think it was checking the URL, so I added https:// in front, BUT I accidentally removed the first letter of the URL. It let me add it, but then searches didn't work. It letting me use the typo implies it doesn't check the URL.

A novice user may not realize that the error really means "add https://" not the catch-all "check your %s". Not sure where to report bugs, so I'm adding it here.

The workflow to fix my typo could also be improved upon. It's dark-pattern adjacent to have to go in to search settings, change the default to another engine (assuming there is one), get kicked back to main settings, then have to go back to search engines, remove the one you added, then add it again. Could be fixed by having Focus actually try the URL when adding one. I think adding offline would be a very infrequent use case, but you could make it prompt "Hey, I can't load this URL are you sure you want to add it?"

The URL autocomplete feature does not work under the following conditions:

>an existing URL is selected >one or more characters are typed very quickly

It still works when the URL/search bar is empty/cleared or when one waits long enough until entering text, but it is very obstructive for users who value the speed of this application. The issue has existed for several updates and has not been fixed.

Thank you for your consideration.

Hi there, Lately I've been experiencing this issue where the browser would stop opening any website, search, or redirect and would just remain in a non loading state. The only way I found to remedy this was to either reinstall or clear data from the device, however the problem shows up again later.

The device that I'm experiencing this issue on is; OnePlus 8T Model KB2000 Color OS 13.

Thank you.