All Products Support Forum

Dear Firefox,

Thanks for reading this.

I use your superb browser to surf the web. One of the only sites I am having trouble with is Transport for London, www.tfl.gov.uk.

The thing about this site is, that when I go onto it, it simply freezes almost straight away. I use my wired mouse to try to scroll up or scroll down the site, and I cannot. It is just stuck. There are no scroll bars on the right to be able to click on to go up or down.

I am thinking this problem may have something to do with cookies. I say this, because the site is allright before the message comes onto the screen asking you to agree to cookies.

Is this a possiblity, do you think?

Or is there another possibility? For example, I have visited another forum, and told to increase hardware acceleration. Could this be the answer?

Any suggestions would be more than welcome, Yours Marek

Regardless of what I have tried i still have:

Cookies and Site Data Your stored cookies, site data, and cache are currently using 218 kB of disk space.

Iam using: History Firefox will Firefox will remember your browsing, download, form, and search history. Always use private browsing mode

Firefox is u to date I have restarted ....

Thank you for help - Nicolas

When typing in a URL (for example www.google.com) and pressing enter, Firefox automatically sends me to a specific page on the website that I've visited before (for example, www.google.com/search/12345). I am making sure that it is not auto-filling a suggested URL before hitting enter, it is just the basic URL. I tried deleting cookies for that website and clearing the Firefox suggestions using the arrow keys and shift + Delete and it is still automatically sending me to a different page on that website. I also tried the same thing in an incognito browser and it does the same. If anyone has any ideas it'd be appreciated. It's not a big hassle but I just want to figure it out more than anything.

I manually delete cookies at the end of the day, and after the latest update it shows 13.0kb left after deleting. I have no exceptions or any other setting other than to delete ALL cookies. I can not find what this 13.0kb is and why is it still there after deletion? Windows 10.

I am unable to access my Medical Office Simulation Software within Cengage Learning System Message says Document size is not supported, increase browser size or change orientation.Also the message about clearing ad blockers keeps repeating after Ive cleared cookies and cache on all my devices.

So I updated today as requested and now all the sites I had previously checked to allow pop ups etc on are no longer functioning.

Why dod you not include copying these settings in your update,

What a massive waste of my time

Just had firefox throw an error that I was running out of disk space for cookies. Open up the dialog, and was prompted that I had over 17,179,869,184GB of youtube cookies, and 5 GB of cookies for a site I was buying something from. Restarting firefox moved both down to a reasonable 304MB and the store to 207KB. I have never seen this one before.

I am receiving an error message that I don't know how to fix and it says "The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

I don't recall changing anything in settings.

I need help in a bad way because I have tried all the directions BigFish has given. I am also 82 years old so I will follow your advice. The login worked for a couple of days but I think Firefox had some updates because computer restarted several times when I wasn't present. When that happens I then find myself having problems with Facebook which is a big nightmare in itself but then I also find I once again am blocked from my game site. Below is what I get each time at the BF game site:

Cookies are required to sign in!

No, we're not talking about chocolate-chip cookies. "Cookies" are little text files sent to your browser to help keep track of users. Your browser is set to not accept cookies, so our system cannot sign you in.

Please follow the instructions below for your browser (starting at the top menu), and then refresh this page:

   Internet Explorer:
   Tools -> Options -> Privacy tab. Reduce the setting to medium.
   Opera:
   Tools -> Preferences -> Advanced tab -> Cookies -> Accept cookies.
   Firefox:
   Tools -> Options -> Privacy -> Cookies tab -> Allow sites to set cookies.
   Safari:
   Safari -> Preferences -> Security -> Accept Cookies: Only from sites you navigate to.
   Netscape:
   Edit -> Preferences -> Privacy & Security -> Cookies -> Allow cookies based on privacy settings (or Allow all cookies).

I have tried my best to get Firefox to allow the cookies or eat them or whatever is needed but apparently I am doing something wrong. The BF tech is now advising me to change to another browser but I am unwilling to do that. I am used to Firefox.

Please, is there anyone who can help me, even walk me through so I don't get this same page again and again?

Gail

P.S. I am not above begging either. I am elderly and very close to tears because I retired from a prototype engineering and developmental lab where I worked with robots and all that. I guess they have turned on me.