All Products Support Forum

After switching to Firefox from Chrome, after Chrome started acting wierd, especially when it came to youtube, I haven't been able to pay for Ubereats deliveries, all that happens is it stays on the checkout page. making me bring up my phone and pay that way as I can still use the basket I put together.

Tried to report it to Ubereats but whoever was on the other side of the chat, seemed to think the problem was with the phone app and closed the ticket without solving anything.

How someone here can help figure out why it's happing.

I've already tried disabling my adblockers and security, no luck

I've attached my list of extensions just in case

Hi, lately I have been having issues with updates. When Firefox browser in MacOS gets update, it ask me to sign in to all platforms again. This wasn't the case at all before.

Looking forward to the responses.

Thanks!

Ever since the last update, my keyboard isn't appearing in Firefox Focus when I tap the url bar. Normally it would appear to type in a new url, but not anymore. When I tap the bar, it automatically selects the complete url but then I have to tap again in order to show the keyboard. See the attached screenshot; I have tapped the url bar here but no keyboard has appeared.

I am using the regular keyboard on Android, Gboard. I'm on Android 13. Using a Fairphone 4.

Everything is updated to the latest available.

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what performance setting is used.

Occasionally I clear the cache memory for the apps on my Poco F5. Of all the apps I use, firefox consumes the highest (8GB+) of cache. So yesterday I cleared the cache memory, didn't use firefox apart from minor browsing for 10 mins or so. Now it's filled back again (6GB+). The app size is just 267MB, but the cache is insanely high.

There is a bug when accessing the desktop version of the website under the Android version of Firefox. Visit youtube.com on the Android phone, then click on the desktop version of the website, and then click on the video to go full screen. After going full screen, the bug appears: the control button under the video cannot be clicked. This bug does not appear in the Android version of Chrome browser

Juno very suddenly refused to accept my password yesterday which is saved on the computer, so I cannot get to my email. Why would they do that and how can I get into email. I got the box that asks for a new password which I filled in, but the site still refused to accept it. Please send the answer to GrandmaDonnaPowell@gmail.com. Thank you. Donna Powell GrandmaDonnaPowell@jgmail.com

Why do websites we have "installed" (located in the 3 buttons, top right), which is substituted for "add to desktop" want to minimize ever 3 minutes or so? This needs fixed ASAP. I have Facebook, local news websites, etc. "installed," since Firefox 123.0 for Android and before. It's been doing this 6 months now. Samsung A14 Phone, Android 14, Patch level Dec 1, 2024.

Also, Facebook "installed" will not let the keyboard stay up. It also minimizes immediately, when a post page or comment page loads and you tap the place to type (the field). Samsung A14 Phone, Android 14, Patch level Dec 1, 2024.

Thanks for whatever help you can give.

I just updated to 115.8.0. I have a much older mac without the upgrade and it is not having the same problem as my os 12.6.3 mac. Some of my inbound emails from are being taken over by a particular email from another sender so the message displays as the other sender, as does the from and reply to, but the subject retains the info from the original sender. Three or four emails in a row will all look like the other sender. The other sender was a public radio station. What's going on?

For example, the email displayed below is from one of my vendors, and has a simple message saying Thanks. The subjct line referencing a quote is correct. The rest is not.

The following html inscription animates when clicked (the duck in the image quacks), but for some reason, the animation doesn't activate on http://ord.io with the firefox browser. I wanted to bring this to your attention because It works on http://ord.io with every other browser.

https://ord.io/61325815

Hello. I can't send a message, the settings are correct. The hoster checked the data, everything is working for him. For some reason the program refuses to work, what should I do?

Here's the error:

Error sending message. Error sending mail: Outgoing mail server (SMTP) error. The server responded: Cannot connect to SMTP server ip (ip), connect error 10060.

Hello,

i have an issue with my email, i have made no changes but from today, my thunderbird takes very long time to open. In bottom taskbar it says building summary file for the inbox.. and it takes about 5minute to load inbox list, "26000 letters." Also i can send but cannot receive any letters and i am missing last 3 months inbox mail.

How can i try to solve this issue without causing more damage or loss.

Thank you.

I don't know why this is happening or how to stop it. Today, for the second time in about 4 months, I opened Thunderbird to find that I'd been flooded with new copies of old emails. They were all marked unread, and I did a random sampling to see that all the ones I checked I already have a copy that has been marked as read, and for some of the older ones, has been archived. Today's influx consisted of 78 messages (it was about 150 messages the first time it happened) ranging in age from last week to June of 2022. I do not believe I have changed any account settings in the last 9 months, either within Thunderbird or at Gmail, where the account is hosted. In each case all the messages were confined to one specific folder--the first time it was the Inbox folder. This time it was a sub-folder named "Receipts". If I have someohow accidentally triggered this, I'd like to know what to change in order to prevent it from happening again.

A week or so ago I patched Thunderbird (115.8.0 (64-bit)). Everything seemed fine and I proceeded to empty the TRASH. It took an unusually long time to delete the roughly 175 messages in the TRASH. Then the screen "blinked" and when Thunderbird reappeared the SENT fold, while present, showed that it contained NO emails. I have sent about 50 emails since this occurred and the counter on the SENT folder continues to show the the folder contains no emails.

Does anyone have any suggestions as to how I can get things to work again?

Using Mac OSX El Capitan 10.11.6 and Firefox 75.15.0 esr

I have a number of desktops defined in "spaces" and each app goes into one. Something odd has happened with Firefox.

When I select a different Window from the Window dropdown, or from the Dock, sometimes there is a "sliding sideways" effect.

And if I go into Firefox by going to the Dock and tapping its icon - it goes to one window; BUT if go to the Dock and tap again, it changes to another window. I think, always the same two.

So its sort of behaving like "spaces" does, but when I view all the "desktops" in the selection view at the top of the screen, I only see one containing Firefox windows.

Its really annoying when the window changes like that, and I don't know how to get them into a single grouping. I have quit & reopened many times, but it persists.

If I knew which of the Firefox Windows were in each of these glitchy "pseudo-groups" then I might quit all of one group, and then re-open them. Not sure if there are just two such pseudo-groups, or more.

It is sort in the background like a page behind the main screen I am viewing but it causes Firefox to crash. I have seen other posts say disable hardware acceleration, but mine is disabled, others say disabled extension, but I only have ublock! It is not my graphics card as it is all up to date. My laptop is new 6 months old.