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How to Add more information my support request
How do I add to my support request please, as the voulunteer replying did not really follow what was being said, so has inadvertently de-railed the question.
How do I add to my support request please, as the voulunteer replying did not really follow what was being said, so has inadvertently de-railed the question.
Hello, I'm using Firefox 91.4.1esr (64-bit) from Debian repositories on Bullseye. Every time I open Firefox, a window with a greeting message appears ("Say hello to a ne… (read more)
Hello,
I'm using Firefox 91.4.1esr (64-bit) from Debian repositories on Bullseye. Every time I open Firefox, a window with a greeting message appears ("Say hello to a new Firefox"), and it doesn't matter if, as asked by that window, I choose a theme or not. Is this issue related to my settings? Is this a Debian issue? Is it possible to stop that window from reappearing?
Thanks in advance. And many thanks for making Firefox (I've been using it for so many years I can't recall when I tried it for the first time).
Esteban
Hi I wanted to set up message filters to redirect (not fwd) e-mails but there isn't a redirect option on message filters - or am I'm missing something? Thanks … (read more)
Hi
I wanted to set up message filters to redirect (not fwd) e-mails but there isn't a redirect option on message filters - or am I'm missing something? Thanks
I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but noth… (read more)
I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.
I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).
Not sure is this is a Firefox issue or BBC iPlayer issue.
When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the scree… (read more)
When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the screen. When I try to click over it it switches to the right bottom corner, which I find quite frustrating. Whenever, this happens I should refresh the page and hope that it solves my problem and most of the times it does. However, I still would be quite happy if I figured out what caused this problem and if there is anything I can do it to fix it for good.
Firefox version: 100.0.2 (64-Bit) Windows Version: Windows 11 Pro 21H2.
For at least the last few months, I've been having problems with printing. It doesn't matter if it's a web page, an attachment in yahoo.mail or a return label from Amazon… (read more)
For at least the last few months, I've been having problems with printing. It doesn't matter if it's a web page, an attachment in yahoo.mail or a return label from Amazon, the print is too big to fit on the paper. If I switch to Edge, it comes out fine. I have used Firefox for years and never had this problem till now. Please help.
I let Thunderbird download the latest version. Result? It wouldn't run at all, crashing immediately after clicking on it to load. I had to download the previous version t… (read more)
I let Thunderbird download the latest version. Result? It wouldn't run at all, crashing immediately after clicking on it to load. I had to download the previous version to be able to use it. I'm on an iMac running Mac OS Monterey 12.3.1. Needless to say, I will never allow a future download of Thunderbird.
After writing an email, the address list is from Z to A. What do I do to switch it back. I must have hit something! Thank you, Jean
As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without probl… (read more)
As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without problems, on my smartphone and in the same wifi network my mobile Firefox works.
What is wrong?
moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone te… (read more)
moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!
Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but se… (read more)
Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but seems to be a standard answer from anyone in the business world, sadly. I would not trust Edge or Chrome, especially those two, if they were the last platforms on earth. So, help pretty please?
Is there a setting that we can use that will assist in using RSMeans Online Version so it will work more effectively? Whenever we get an error message or it just won't open, they blame it on Firefox.
Recent update 91.9.1 (32-bit) has seemingly removed "insert link" function. It is no longer in the pull down menu, nor does CTRL+K respond with the entry box for placing… (read more)
Recent update 91.9.1 (32-bit) has seemingly removed "insert link" function. It is no longer in the pull down menu, nor does CTRL+K respond with the entry box for placing a hyperlink in the message.
This has been working fine for me for many years, I know how to do it, so no elementary instructions are necessary. The function is gone, and no way to invoke it.
Windows 10.0.10944; yes, I know I am on a 64-bit platform but the 32-bit version has been running very reliably .. since forever.
some messages are displaying as garbled test, I tried all the different html settings in the body display no differences in any of the displays. Messages on wedsite are … (read more)
some messages are displaying as garbled test, I tried all the different html settings in the body display no differences in any of the displays. Messages on wedsite are correct. No updates that I am aware off have occurred. I have rebooted computer and Thunderbird to no effect
I tried printing in FIREFOX while using PDF and receipts from Amazon and HP. each time the fonts are HUGE, but not if I use Chrome or Edge. Tried your suggestions and th… (read more)
I tried printing in FIREFOX while using PDF and receipts from Amazon and HP. each time the fonts are HUGE, but not if I use Chrome or Edge. Tried your suggestions and that didn't help. I see another user has had the same exact issue with no avail. I'd really like to get this issued fixed. I like FIREFOX and want to use it whenever possible, but being unable to print makes it a problem. I would appreciate a real solution. Thank you in advance, Alan.
I can't seem to open certain links - especially in Gmail if I click on a link it won't open. Anything that requires me to upload from my computer - it won't bring up the … (read more)
I can't seem to open certain links - especially in Gmail if I click on a link it won't open. Anything that requires me to upload from my computer - it won't bring up the dialog box. I can't download PDF's from Firefox. I then have to go to chrome to do the same thing without a problem.
This issue only started happening once I updated Firefox 3 weeks ago.
Need help with restoring the address book in Thunderbird. I copied the profile folder from Thunderbird, but when I opened the file, I noticed there was no abook.mab file.… (read more)
Need help with restoring the address book in Thunderbird. I copied the profile folder from Thunderbird, but when I opened the file, I noticed there was no abook.mab file. There is a abook.sqlite file??? There is 2 folders in the profile, one that is xxxxxxx.default and the other is xxxxx.default-release. Do I need both files? Cheer Karen
Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer o… (read more)
Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer of McAfee and would like these nuisances to stop. Is there a way I can ban them from my pc. Thank you.
joann
No sound will come through firefox, and I've tried the solutions in the fix common sound issues page, sound is coming through other programs
I'm using Thunderbird 91.9.1 on Ubuntu. I have other issues going on that make me decide to just reinstall the OS. I want to back up Thunderbird and I already know how to… (read more)
I'm using Thunderbird 91.9.1 on Ubuntu. I have other issues going on that make me decide to just reinstall the OS. I want to back up Thunderbird and I already know how to do so by copying the relevant profile folder in .thunderbird. However, I have been dealing with the Inbox "A unique identity matching the from address was not found" bug. For others looking for that error, it does seem to be a known bug, using Ctrl-o to open the email is a workaround. This does not affect any other folders. Using the Repair Folder option does not solve the issue.
So what I want to achieve is to export everything except the Inbox itself. What I'd like to know is the best way to achieve this.
Is it better to create a new profile after the reinstall and just copy everything except inbox and inbox.msf from the existing profile or to copy the entire old profile over, set the new install to use that old profile and then copy the inbox and inbox.msf files from the default profile created during the install?
I'm only seeing the first email in a conversation if I look in the email inbox. I can see the conversation in the search results if I search for a string contained within… (read more)
I'm only seeing the first email in a conversation if I look in the email inbox. I can see the conversation in the search results if I search for a string contained within the email. But if I just look at my emails in the inbox it looks like I never replied to the email and that she never replied to my reply.