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  • Archived

Problem with a web page

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page di… (read more)

Have been using Ancestry UK for years using Firefox, today the pages on Ancestry are greyed over and I cannot insert any or adjust any info on my pages. The first page displays fine but as soon as I click on one of the tabs it loads it and it is greyed over which means I cannot do anything on it. However, I tested it with Chrome and it works ok. I have added 2 photos - 1st a search records page using Firefox and unable to enter any details 2nd is same page using Chrome and can enter details Please can you advise what the problem is ?

Asked by minimo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

You don't have permission to access the requested URL on this server. Reference: 18.1a69dc17.1659031718.91515c30

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue? I'm receiving this erro… (read more)

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Asked by thicknthin4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

BARS TOOOOOOO BIG!!!!!!!!!

I DO NOT LIKE THE LARGER BARS AT THE TOP. It takes 1/3 of my screen. Give a choice or adjustment to bar sizes. I can't see all that I use to be able to see. Now I am look… (read more)

I DO NOT LIKE THE LARGER BARS AT THE TOP. It takes 1/3 of my screen. Give a choice or adjustment to bar sizes. I can't see all that I use to be able to see. Now I am looking for a new internet browser that is more like the one you use to have. I DO NOT LIKE THE NEW VERSION!!!!!!!

Asked by Jennifer Thomas 1 year ago

Last reply by Terry 1 year ago

  • Archived

Last update issues & problems

After the last update all my internet based sites & email have enlarged text making some screens unusable - Have to reduce zoom to 67% How can I get a resolution for… (read more)

After the last update all my internet based sites & email have enlarged text making some screens unusable - Have to reduce zoom to 67% How can I get a resolution for this

Asked by JH2103 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Last update.....

What was changed on the last update.... All the pages I visited prior were compressed to the window size.... Now things seem larger and I now have to use the horizontal… (read more)

What was changed on the last update.... All the pages I visited prior were compressed to the window size.... Now things seem larger and I now have to use the horizontal scroll to see the whole page...

Help, or I will have to revert to the previous version.....

Asked by koyotee 1 year ago

Last reply by Paul 1 year ago

  • Archived

Changing password

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the sam… (read more)

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the same one to try and change it, but it keeps giving me this error message. I'm about to put my face through the monitor.

Asked by nkrauchi 1 year ago

Last reply by Paul 1 year ago

  • Archived

Recent Update

Can I revert to the previous version of Firefox pre-this update - I find this GUI very difficult to manage. Everything comes up too large - and websites I'm accustomed t… (read more)

Can I revert to the previous version of Firefox pre-this update - I find this GUI very difficult to manage. Everything comes up too large - and websites I'm accustomed to operating on are totally reorganized and have become hard to use.

Asked by waltwrites 1 year ago

Last reply by Paul 1 year ago

  • Archived

7/27/22 latest version, everything is zoomed in! How to go back to a normal size?

So Mozilla automatically updated me to the latest version of Firefox browser for my PC (windows 10) and EVERYTHING is zoomed in to the point I can't even read my email. H… (read more)

So Mozilla automatically updated me to the latest version of Firefox browser for my PC (windows 10) and EVERYTHING is zoomed in to the point I can't even read my email. Half of it is off the page because of this ridiculous enlargement of every thing about this browser including the top bars on the browser. How can I fix this or do I have to, once again, install a previous version of Firefox, like I did with the last update? Thank you.

Asked by larrysdinner 1 year ago

Last reply by Paul 1 year ago

  • Archived

Code greyed out in Firefox developers

Trying to reinstall a working module that I deleted, but now it only displays the title. And none of the code works. Why is part of the code greyed out in Firefox develo… (read more)

Trying to reinstall a working module that I deleted, but now it only displays the title. And none of the code works.

Why is part of the code greyed out in Firefox developers.

Asked by gray_b 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Last update of Firefox (v103.0) removed frequently used Addons.

I recently updated Firefox to v103.0 and noticed that several of my useful add-ons were removed; these were Ghostery, AdBlocker, and Highlight or Hide Search Engine Resul… (read more)

I recently updated Firefox to v103.0 and noticed that several of my useful add-ons were removed; these were Ghostery, AdBlocker, and Highlight or Hide Search Engine Results. This wouldn't be so bad except each of these add-ons have a list of domains that are used by the add-on (mostly whitelists) and I had to re-enter all this configuration information again. Fortunately, I have the same add-ons running on a chromium browser so was able to spend the 15-20 minutes re-entering data.

Recently Firefox lost my passwords (a number of times) which precipitated me using a 3rd party password manager (which was probably a good idea anyway). Consequently I don't hold this against Firefox.  :-)

But this is crazy that add-ons I have to "configure" get removed by Firefox on an update, so I'm thinking I did something wrong (although the update occurred like it always does - I think). Sheesh...what else is going to happen next? Sigh...

Asked by Bill 1 year ago

Last reply by shdwmn 1 year ago

  • Archived

Youtube Video is buffering but not playing, even ads

Every website is working, even other browsers are working. Edge. Chrome. And even a forked version of Chrome. Every god damn thing works with YouTube but not Firefox. Why… (read more)

Every website is working, even other browsers are working. Edge. Chrome. And even a forked version of Chrome. Every god damn thing works with YouTube but not Firefox. Why?

I've tried everything. Disabling extensions, themes. I've even uninstalled Firefox. I even run troubleshoot. I even used iobit uninstaller to clear out the registry keys. Still, error is there.

I've even clear the DNS cache. I released the IP. I tried everything i could find. I even tried to roll back to old version. But still. Error is there.

Anything else before i leave the Firefox behind thinking it's a piece of crap?

Regards

Asked by homeusage7 1 year ago

Last reply by MaxLen 1 year ago

  • Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Install Firefox on new laptop

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem?? Thank you in advance - … (read more)

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

Asked by ridolfis 1 year ago

Last reply by Scott Wilson 1 year ago

  • Archived

July 26 update opening too large

Opening firefox or a new tab is huge. goingto sites kike CNN or Amazon also are too large to use easily. Al,ost like Zoomimg to 400 percent but I am at 100 percent … (read more)

Opening firefox or a new tab is huge. goingto sites kike CNN or Amazon also are too large to use easily. Al,ost like Zoomimg to 400 percent but I am at 100 percent

Asked by 2alexanderdd2 1 year ago

Last reply by Paul 1 year ago