Showing questions tagged: Show all questions

Thunderbird v78

A. A few days ago, a Glary Utilities scan told me that there was an update/upgrade for Thunderbird. It had been two years (v52.7.0, I think) since I last upgraded, so I … (read more)

A. A few days ago, a Glary Utilities scan told me that there was an update/upgrade for Thunderbird. It had been two years (v52.7.0, I think) since I last upgraded, so I decided to go ahead. The new version downloaded and installed just fine, but it opened into what I would call a blank slate. None of my email address books were there and all my file folders with saved emails were not there. There did not appear to be a way to import this info.

B. Since the earlier version was still there and working fine, I decided to wait until I had more time to figure out how to work this out. Today when I started my computer and opened what I thought was the older version of Thunderbird, the new version came up. All of the Thunderbird icons now only open the new version.

C. There are two Thunderbird icons on the start menu, which had been opening the two different versions of Thunderbird; now, they both open the new version. I connected my main email account so I could check my emails, so that works, but only emails from late August on were downloaded (I assume the provider server only goes back that far, but that is not an issue).

D. It seems that, without my explicit permission, the new Thunderbird version is unilaterally taking over the email client functions that the older version provided. Had I known this would happen, I would not have downloaded the new version. I am reluctant to uninstall the new version for fear of losing everything.

E. Anyway, I would like to recover the email file folders and their contents. It doesn't matter to me if they are imported into the new version (preferable) or recovered via reinstating the old version. It would be nice to get back the old address books with the associated mail lists, but it would not be a big job to reconstruct them as they are stored in Excel files. I have not been able to find anything pertaining to my problem.

F. I tried calling one of the help numbers I found online (800-308-1474), but the rep said, in a nice way, this was how the new version works and live with it. However, he did indicate he could refer me to a third-party provider who might be able to recover my files for a fee ($129). I was reluctant to do that. It just seems that there should be a way to import these files from the older version, but I can't find it.

Asked by hasmort 1 week ago

Last reply by hasmort 5 days ago

Thunderbird update4d but failed to bring old versions local folders and emails back

When Thunderbird self updated to ver. 68.12.0 it did not retrieve the previous versions local folders and their contents. How do I get the old local folders and their con… (read more)

When Thunderbird self updated to ver. 68.12.0 it did not retrieve the previous versions local folders and their contents. How do I get the old local folders and their contents back?

Asked by David 1 week ago

Last reply by David 5 days ago

Windows 10 re-installment

Last night I had to re-install Firefox because I couldn't connect with internet Since last night and up to now I've tried multiple solutions, however, the re-installed Fi… (read more)

Last night I had to re-install Firefox because I couldn't connect with internet

Since last night and up to now I've tried multiple solutions, however, the re-installed Firefox is not working as previously (just yesterday afternoon) - for example, on the left all my screens are partly hidden - also desktop doesn't show up, then search is not responding correctly and adding to the taskbar is practically as good as out of order. Unfortunately I've also detected that the re-installment come with demand of using - bing - which I do not use, as I'm very familiar with Firefox & Google which I've been using at least for over a decade an are very Happy with. However - bing - kept popping up, until finally today/afternoon the facility to dismiss - bing - suddenly & fanally was available so it got by-passed, although as much as possible, as it rears its presence still somehow every now & then. On top of all this, I also don't have Desktop

Asked by Benedict 2 days ago

Thunderbird update --> Missing all FOLDERS of my IMAP inbox!

Dear Thunderbird developer. after an update of Thunderbird on my MAC I lost all the folders visibility. I checked my work email via the web app and I can still access th… (read more)

Dear Thunderbird developer.

after an update of Thunderbird on my MAC I lost all the folders visibility.

I checked my work email via the web app and I can still access them but it's creating me a major delay with my work. Could you please let me know asap what I can do? Thank you. Regards, Marcello Bindi

Asked by marcellobind 4 days ago

Last reply by marcellobind 2 days ago

How can I return from Tbird 78 to 68?

How can I copy Thunderbird 68 from one Mac to another, including the complete profile, address book, etc.? Explanation: upgraded to Thunderbird 78 last night on my main d… (read more)

How can I copy Thunderbird 68 from one Mac to another, including the complete profile, address book, etc.?

Explanation: upgraded to Thunderbird 78 last night on my main desktop Mac Mini. Today it can send mail but will not retrieve e-mail. Couldn't solve so I decided to copy 68 from my laptop (MacBook Air) to my desktop. That was a big mistake because Thunderbird is now inoperative because the profiles don't match, and it appears I have to now start all over again to recreate a complex account, which will take hours.

I know the mail server is ok, because Thunderbird 68 is still working normally on my Air. Obviously I know how to simply copy the Thunderbird 68 application over, but where is the other information kept? - (profile seems to be the main thing) so I can delete the now corrupted copy on my Mini and copy a working one over from the Air.

Has anyone else had this problem with Thunderbird 78 unable to retrieve new e-mail? How were you able to fix it? Apparently the upgrade changed some of the server settings, I fixed those, but it didn't solve the problem and now I'm worse off than when I started. :( Thank you for your help, kind of at wit's end here. OS 10.14.6.

Asked by Eric Godfrey 4 days ago

Last reply by Eric Godfrey 3 days ago

Saving cfm file

Hi. Until the most recent update to Firefox (now 80.1.3) I could download .cfm files onto my phone, then just rename them to .pdf so that I could view them. Now I just ge… (read more)

Hi.

Until the most recent update to Firefox (now 80.1.3) I could download .cfm files onto my phone, then just rename them to .pdf so that I could view them. Now I just get a download failed notification, so can't download or view them.

Any ideas? Thanks.

Asked by wornis 4 days ago

Migrating data to new computer

I have followed to the letter the instructions to copy my email data from my old computer to my new one. However, my data is not there when I open Thunderbird - my addres… (read more)

I have followed to the letter the instructions to copy my email data from my old computer to my new one. However, my data is not there when I open Thunderbird - my address books, all my folders with various emails - nothing there. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Can anyone please help me??

Asked by stellagovette 5 days ago

Last reply by stellagovette 5 days ago

Thunderbird

XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xhtml Line Number 1636, Column 9: <toolbarbutton <="" id="appmenu_customiz… (read more)

XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xhtml Line Number 1636, Column 9:

       <toolbarbutton <="" id="appmenu_customize" pre="">

^

This is coming with the upgrade to Thunderbird version 78.2.2

</toolbarbutton>

Asked by Pankaj Kumar 3 days ago

When I click below link in CHrome it downloads in Firefox it just refreshes page...

When I click below link in Chrome it downloads, BUT in Firefox it just refreshes page... This occurs on 2 machines I have, HP Win 8.1 and new Lenovo Win 10 Link as an exa… (read more)

When I click below link in Chrome it downloads, BUT in Firefox it just refreshes page...

This occurs on 2 machines I have, HP Win 8.1 and new Lenovo Win 10

Link as an example-Chrome will download like normal, Firefox, must right click and open new tab to get it.

https://forums.lenovo.com/t5/Lenovo-Vantage-Knowledge-Base/Lenovo-Vantage-install-update-failure-in-Microsoft-Store/ta-p/4196489

Thoughts?

Thank you Peter

Asked by peterac 3 hours ago

inicio seguro

Redirigido desde Firefox for Android upgrade FAQs Redirect 1) Este artículo aborda una serie de preguntas comunes que podrías tener con respecto a la actualización de Fir… (read more)

Redirigido desde Firefox for Android upgrade FAQs Redirect 1)

Este artículo aborda una serie de preguntas comunes que podrías tener con respecto a la actualización de Firefox para Android.

Asked by arqjrenatomurgardz1 3 hours ago

Расширение

Здравствуйте. У меня до обновления, расширения для magic cast скачивались для андроид,а теперь только для ПК. Теперь не могу фильмы переносить с телефона на телевизор. Ка… (read more)

Здравствуйте. У меня до обновления, расширения для magic cast скачивались для андроид,а теперь только для ПК. Теперь не могу фильмы переносить с телефона на телевизор. Как быть?

Asked by profitable77 5 days ago

Post update Firefox from old 32 bit version, missing saved login and password on lockwise

Dear Support team, I have updated my very old firefox 32-bit browser may be from version 49 to latest version 80. Post migration, i am unable to see my old saved login an… (read more)

Dear Support team, I have updated my very old firefox 32-bit browser may be from version 49 to latest version 80. Post migration, i am unable to see my old saved login and password. I saw other post talking about login.json file which i can seee in current profile holding about 100 ids but same not listed on login password screen from lockwise. I saw that it talk about with login.json it requires key3.db but seems old version don't have it or i dont have it in my profile folder. I know my master password from old browser. So, is there any way to get all my logins restored in updated new browser. Please guide me.

Many thanks for your help.

Regards, Nilesh

Asked by nileshbchauhan 5 days ago

How do I stop a blank tab opening when I download a document?

Sometimes when I click a link (in an email) to download a document, a completely unnecessary blank tab opens immediately before the save dialog. A new blank tab opens fo… (read more)

Sometimes when I click a link (in an email) to download a document, a completely unnecessary blank tab opens immediately before the save dialog. A new blank tab opens for each document I download. There used to be a preference to stop that happening. The closest I can find is dom.targetBlankNoOpener.enabled but I can't find any intelligible information about that.

Asked by terauck 3 days ago

update to 78.2.2 is not sending SSL/TLS

update to 78.2.2 is not sending IMAP SSL/TLS receives correctly same certificate for inbound and outbound changing the port from 465 to 25 and setting no encryption allow… (read more)

update to 78.2.2 is not sending IMAP SSL/TLS receives correctly same certificate for inbound and outbound changing the port from 465 to 25 and setting no encryption allows you to send messages. What's the matter ?

Asked by brydzysta 5 days ago

download location

I really hate that update in firefox and just because im lazy, im not changing my browser. I download images from sites, clips, video. Before uodate everythinf i download… (read more)

I really hate that update in firefox and just because im lazy, im not changing my browser.

I download images from sites, clips, video. Before uodate everythinf i downloaded was in my gallery. Now i cant find it nor in my gallery, not in my android download folder.

Where the dowloades going?. Theres not even download tab in the new version.

Asked by arielshu1 5 days ago

can't log in to email account after upgrade to 78.2.2

The new version (78.2.2) doesn't work for me. After installation of the 78.2.2 version, Thunderbird simply wouldn't download any recent email messages. (I normally use… (read more)

The new version (78.2.2) doesn't work for me. After installation of the 78.2.2 version, Thunderbird simply wouldn't download any recent email messages. (I normally use POP3 protocol.) I tried to set up my usual email account as a new account, but received this error message: "Unable to log in at server. Probably wrong configuration, username or password." I have been using Thunderbird for many, many years without a problem. Other than this upgrade, I haven't made any other changes to my system. Furthermore, it was working under the previous version (68.12) two days ago. What could be the problem?

Asked by jcder 3 days ago