All Products Support Forum

Hi support, please I would like to know the recipient limits while sending a html bulk mail using thunderbird to prevent my SMTP from being banned. And I will appreciate a quick response.

Thanks.

Supernova 115 - I prefer the Quick Filter Search box (Ctrl+Shift+K) than the Global Search box (Ctrl+K) because it is easy to find messages.

Can anyone help to replace the Global Search box (Ctrl+K) by Quick Filter Search box (Ctrl+Shift+K) on mail Toolbar.

Thank you.

Hello,

How come that we are in 2023 and we still do not have major features like Chrome's Profiles or Orion Browser's Profiles.

For example, Orion Browser creates an app per profile and this allows MacOS users to customize each app with a different icon. This seems small but on a taskbar we can differentiate the instances faster.

Why is that the best option for managing profiles in Firefox is the Firefox Profile Switcher, a third-party tool supported by a community member?

Will this ever be addressed? Firefox is better than the others in so many things but, for example, even Safari implemented Profiles now.

To be clear: containers are NOT the same thing as profiles and profiles still have an usage. For example, my work profile has no syncs, different extensions and stricter configurations than my personal profile and this cannot be done with containers.

Thank you!

Windows 10 Thunderbird 115.4.2 (64 bit) Following the recent update, the Write icon has vanished. I can see it in Customise -Toolbars but can't do anything about it. I know there is a keyboard shortcut to get this done but I want my icon back please! Many thanks Howard

This morning the add-on 'Search By Image' has ceased working. I use it daily, it worked yesterday, and so far as I know there have been no updates to FF or SBI or Windows.

To test I tried removing SBI and re-adding it, and disabling Malwarebytes.

I disabled SBI and installed "Image Search Options". ISO works, though I prefer SBI.

Win11, FF is now 119.0, but it auto-updated when I went to check so I do not know what it was when the problem began this morning. I have not restarted, I have too many tabs open at the moment.

This is also happening to a different PC that is Win10/FF, but never had Malwarebytes installed. SBI still does not work after restarting FF v119.0 in Win10.

Any ideas on how to diagnose this?

Hello. I am currently trying to play a web game, but something is very annoying. The game doesn't implement pointer lock, so I have to play fullscreen for the movement to be continuous. Unfortunately, every time my mouse passes past the top of the screen, Firefox automatically unhides the titlebar and controls, and over all tries to escape fullscreen mode. This is very bad for the game, as the mouse movements are frantic and need a continuous mouse. How can I disable this behavior, so that Firefox keeps everything hidden in fullscreen until F11 is pressed?

I am missing my top customizable toolbar, the spaces toolbar and a toolbar which is added through an installed add-on (QuickFolders). I thought it might be solved by clicking on 'customize' in the view toolbar menu, but the button is greyed out and does not respond.

I've been working with the QuickFolders add-on author and he is stumped so I'm thinking it may be a Thunderbird issue. I am running TB 115.4.2 on Windows 11.

With Thunderbird 115.4.2., the program no longer permits a compact density for the folder tree if you also need or prefer a more spacious ("default") setting for the emessage list and contents.

These spacing preferences should be separated...because the folder tree view does not change from minute to minute, so it does not need to be seen and studied as often. BUT the message list is constantly changing so users always need to at it more closely and frequently as messages are constantly arriving.

  So more space more is more important for the message list than it is for the folder tree view.  And if you have many folders, as I do, you may want a more compact view of the folder tree to reduce need for constant scrolling....even though you may want--or need--an easy  to skim and see view of the message list, as I do. 

After the redesign in the current version 115.4.25, it has now become either all too small, or all too spacious, but no longer possible to have a compact tree view for the folders and a more spacious or default view fpr the message list and contents.

Can you please separate the density setting for the folder tree from the setting for the message list, or otherwise permit a setting that looks like "compact" for the folder tree list displayed at left, but also permits a more spacious, or "default" spacing for the message list when displayed horizontally above the message content?

'''When are you going to add Categories to Contacts? '''

It is the only feature holding me back. I use outlook for Windows and I am able to sort my contacts by categories. In addition, I use a syncing software called Companion Link/Deja Office which syncs those contacts with those categories on either my iPhone or Android. This allows me to focus on targeting specific people for either personal or business use. Your software has that feature for calendar items. Why not integrate that same feature for the contacts which has a higher degree of importance. I see that a multitude of people have asked for quite some time already even offering to donate money if implemented.

Thanks so much :-)

hello

I downloaded Qwant browser some years ago out of curiosity then took this laptop offline. When I allowed this laptop back online, I noticed Qwant and disabled it, as I am accustomed to DuckDuckGo and no longer feeling curious, just want to get work done. Qwant is showing as disabled (under the Disabled heading, and greyed out).

However, when I use CTRL-N, the new browser window is Qwant, not Firefox, not DuckDuckGo.

I check that Firefox is my default browser and the laptop checks every boot-up that it is the default browser.

Can you help? I know there's a line of code somewhere but don't want to do more than I have -- endlessly search the settings, checking that there is nowhere that allows Qwant to load, let alone preferentially loads it.

Thank you! filterfeeder

Hello, I recently used my MacBook Air to connect with a projector for a classroom presentation. The presentation was using Google Slides. I adjusted the settings to optimize the presentation--setting the navigation and bookmarks bars to hide when in full screen.

I normally use my Firefox browser in full screen mode, but have the navigation bar and tool bar visible.

I cannot figure out how to undo what I did so that my navigation bar and toolbar are visible again when I am in full screen mode. Indeed, when I move the pointer to the top of the screen to make the navigation bar and toolbar visible, I cannot move the pointer back to the navigation bar or toolbar without it disappearing again. Essentially, I need to undo full screen mode.

Thanks, jch

I downloaded and installed Atkinson Hyperlegible and set Firefox to use it as my default font for all websites (see screenshot). This used to work, but now fonts on sites are shown in a default serif or sans-serif font, not the font I set. It stopped working maybe a month ago (October 2023).

What can I try to fix this?

Using Gmail Account we have the a) Inbox and b) All Mail.

If any unread email it shows the number of unread emails next to the inbox but NOT next to in All mail. In Thunderbird it shows the number of unread message next to Inbox and All email.

how can we replicate so it behaves like Gmail - so it does not show the unread message next to All Mail

I have been using Thunderbird for many years, and really like it - until two recent updates (sorry!). I am running Ubuntu 22.04, and Thunderbird 115.4.1. One now has a column taken on the left which is unnecessary, and a section at the top which is above the menus with e.g. File... but I would like my File menu at the top, as it used to be. The second issue is more frustrating - the search facility, where one can find the emails being sought, allows me to search by many options, and I was able to display the results sorted by subject, size or my normal was by date, but I never use the message threads as that is rarely of interest, and I can sort on that using the message subject if needed. Now, when I search the results are ONLY in the message threads, and if I try to sort by date, I lose all information, and the ONLY option is to see the messages by thread which is no use to me! How can I restore good old Thunderbird - the version I enjoy using (or have the functionality I had restored)?! Many thanks,

I have two PCs, both running the same versions of Firefox for years. A little over a year ago, after an update, a new "Private" icon appeared in my taskbar in addition to the normal Firefox icon on one of my machines, but not the other one. This presented, and functioned as two different, independent browser applications; I could just click on the private browser icon to open the private browser without opening the "regular" Firefox. I don't know where this came from, but I like it... but it never changed on my other PC, and I can't find how to apply it; is there a setting or something I'm missing? Why did it happen automatically on one machine, but not the other?

I am not able to navigate websites per the ADA Accessibility requirements using my FireFox browser. I have tested the same websites in Chrome and the TAB key is working correctly, but in my instance of Firefox it does not. I have a colleague who tested the same website in their Firefox browser and they are not experiencing a problem navigating the website using their keyboard TAB key.

I am on a Mac with most recent FF installed. Colleague was on a PC and tested in FF.

How can I get FF to work correctly on my Mac?

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(on Mac)/Shift/H you will see names of columns above the list. This does not appear - possibly deleted since the answer.

I'm trying to argue with a bank that I made a payment in business hours, and a time stamp on my history record would bolster my argument.

Is the list of columns mentioned available somehow? Can a date/time stamp be added to every history record? (Date is known, but not shown as a date stamp.) Is this info in there, but hidden, and available somehow?