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  • Archived

Password I forgot :(

Hello! I have huge problem, because I forgot my password to other account on Firefox and I have no idea how to get it back and I don't want to loose all my passwords and… (read more)

Hello! I have huge problem, because I forgot my password to other account on Firefox and I have no idea how to get it back and I don't want to loose all my passwords and things on it, so I can't reset it. It would mean the world to me if You could help me.

I'm waiting for your answer, Thank you and have a nice day :)

Asked by monikagrochola9 1 year ago

Last reply by gspodo 1 year ago

  • Archived

Can't update Firefox--in options I see "Your browser is being managed by your organization." Although this is a private computer and I am the only user and my user profile is set as admin

I have no that is no computing knowledge--none. So I need very explicit instructions (imagine you're talking to your grandma): This is what FF tells me is happening: poli… (read more)

I have no that is no computing knowledge--none. So I need very explicit instructions (imagine you're talking to your grandma):

This is what FF tells me is happening: policies.json

{
 "policies": {
   "AppAutoUpdate": true | false
 }

} And in poking around in the files on my computer, I did find this in the folder that holds Firefox. How do I reset it, so that I can update?

If anyone wants to walk me through this (reaaaal slow) --you will surely be rewarded with amazing karma bumps!!

Asked by Naftali 1 year ago

Last reply by FredMcD 1 year ago

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  • Archived

Youtube Message For Rented Video "! Sorry, there was an error licensing this video" Fix Needed

Cannot get rented/paid Youtube or Netflix video to run. Message "! Sorry, there was an error licensing this video" pops up onYoutube screen every time when hitting play … (read more)

Cannot get rented/paid Youtube or Netflix video to run. Message "! Sorry, there was an error licensing this video" pops up onYoutube screen every time when hitting play button. "Free" Youtube videos work just fine, paid content gets this message. Have firefox-9.5.0.2.ta.bz2, use Linux updated software. Followed all previous suggested Support, cannot seem to find fixes that included DRM, Safemode switch, etc. Thanks for previous help, still stuck... anymore ideas appreciated. Also, difference between running "normal and beta", please explain, and how to know "differences?"

Asked by Gerb 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Won't / Update To Current Firefox/Play Rented Videos On Uube/No referred to "Settings" Button (Linux)

Thank you for trying to help me, but many of the suggestions and explanations are dead ends because I cannot get them to work. I cannot get the latest version 95 of Fire… (read more)

Thank you for trying to help me, but many of the suggestions and explanations are dead ends because I cannot get them to work. I cannot get the latest version 95 of Firefox to update despite repeatedly trying to follow the directions, and updating is not occurring "automatically" as stated in all of the problem solving descriptions. When I get certain instructions, it refers me to a "Settings" button, which does not appear/exist on my toolbar(s). This latest inquiry is related to my original question about "licensing" issues error message when trying to view Youtube rented video's. Also, how do you go about updating a Widevine setting, mine is currently 4.10.1582.2. and needs updating. Please help me, I would like to learn how this stuff works, I appreciate any help.

Asked by Gerb 11 months ago

Last reply by jonzn4SUSE 11 months ago

‘I am finding that i cannot connect with sites I use because i keep geeting a Secure Connection Failed

‘I am finding that I cannot connect with sites I use because I keep geting a Secure Connection Failed message, this is becoming a nuisance, surely not every site I visit … (read more)

‘I am finding that I cannot connect with sites I use because I keep geting a Secure Connection Failed message, this is becoming a nuisance, surely not every site I visit is insecure which inclides Linkedin and Newspapers and even the UK's National Lottery.

Asked by george.hinton 1 month ago

Last reply by Paul 1 month ago

  • Solved
  • Archived

Firefox default action for PDF has spontaneousl changed

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog… (read more)

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog which asks what to do with the file used to have "Save File" selected by default. This was convenient, because this is usually what I want. However, the default selection has recently changed to "Open with Firefox", which I hardly ever want. This requires me to perform an extra step when accessing PDFs from the Web, which I do quite often. I am not aware of having done anything which would affect this, nor have I found a corresponding option to change it back. How can I restore the previous behaviour?

Asked by rsbrux 2 years ago

Answered by Wesley Branton 2 years ago

  • Archived

Enhanced Tracking Protection Custom Cookie settings

The Custom settings for "Enhanced Tracking Protection" have the following options available for blocking Cookies: 1. Cross-site and social media trackers 2. Cookies from … (read more)

The Custom settings for "Enhanced Tracking Protection" have the following options available for blocking Cookies:

1. Cross-site and social media trackers 2. Cookies from unvisited websites 3. All third-party cookies 4. All cookies

If I have Cookies set to block "2. Cookies from unvisited websites", does this mean it will block "Cookies from unvisited websites", including "Cross-site and social media trackers"?

If I have Cookies set to block "3. All third-party cookies", does this mean it will block "All third-party cookies", including "Cookies from unvisited websites", and "Cross-site and social media trackers"?

If I have Cookies set to block "4. All cookies", does this mean it will block "All cookies", including "All third-party cookies", "Cookies from unvisited websites", and "Cross-site and social media trackers"?

Asked by keylonta 1 year ago

Last reply by keylonta 1 year ago

  • Archived

import password

Hy I am using ubuntu 18.04. I have just reinstall a system. I wanted to import my pwd.csv, but I do not see the option import as before. Could you help me Regards Olivie… (read more)

Hy I am using ubuntu 18.04. I have just reinstall a system. I wanted to import my pwd.csv, but I do not see the option import as before. Could you help me Regards

Olivier

Asked by trqkar 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Change address bar auto search Google URL

Dear Community, Thank you for providing this place to get help. I want to change the default Google URL in the address bar auto search from https://www.google.com to http… (read more)

Dear Community,

Thank you for providing this place to get help.

I want to change the default Google URL in the address bar auto search from https://www.google.com to https://www.google.co.in

This is because I access the web from a VPN, but I want content relevant to India.

Please guide.

Thank you so much.

Asked by yashvant.ritesh 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to download/save web page?

I can't find the command to save the web page either as html or pdf etc. Could someone please tell me where it went? I'm using v79.0.5. Searching didn't reveal an answer … (read more)

I can't find the command to save the web page either as html or pdf etc. Could someone please tell me where it went? I'm using v79.0.5. Searching didn't reveal an answer so I must be missing something. I'm finding this new UI very confusing.

Asked by inertia1200 2 years ago

Last reply by Graham Perrin 1 year ago

  • Archived

display animations from Firefox 79.0 / Darstellung Animationen ab Firefox 79.0

Hello Firefox Support Team, Since the updates from Firefox 79.0 upwards (up to and including 84.0) some animations, of my children's poems website, no longer run smoothly… (read more)

Hello Firefox Support Team,

Since the updates from Firefox 79.0 upwards (up to and including 84.0) some animations, of my children's poems website, no longer run smoothly and round. Up to and with version 79.0 there were no "jerks" even so all ani's ran at the same time. Now I am aware that the code of my website is anything but well efficient or short and sweet. Also my PC with a Windows 7 Ultimate is rather not up to date, but as I said up to and with Firefox 79.0 everything worked fine for me. Also on my smartphones Xiomi Mi MIX 2s (Android 10(lineage_polaris OS)) & BQ Aquaris X (Android 8(lineage_bardock OS)) the same picture, up to 79.0 OK, from then and up to 84.0 no longer. Especially with the flag Ani https://mihalic.ch/index2.html and the Orbit Ani Index.html, as well as the animated menu function description that can be displayed, somehow something no longer works well during rendering.

If you could give me a hint, if in the future there is any hope at all for such' amateur html code, I would be grateful & glad. With kind regards and best wishes for this as well as the next year 2021 - Love Mario

Translated with www.DeepL.com/Translator (free version)

Hallo Firefox Support Team,

Seit den Updates von Firefox 79.0 aufwärts (bis und mit 84.0) laufen einige Animationen, meiner Kindergedichte Webseite, nicht mehr flüssig und rund ab. Bis und mit Version 79.0 gab es keinerlei "Ruckeleien" auch so alle Ani's zugleich liefen. Nun bin ich mir bewusst dass der Code meiner Webseite alles andere als gut effizient oder kurz und knapp gehalten ist. Auch mein PC mit einem Windows 7 Ultimate ist ja eher nicht zeitgemäss, doch wie gesagt bis und mit Firefox 79.0 klappte mir noch alles gut. Auch auf meinen Smartphones Xiomi Mi MIX 2s (Android 10(Lineage_polaris OS))& BQ Aquaris X (Android 8(lineage_bardock OS)) das gleiche Bild, bis 79.0 OK, ab da und bis 84.0 nicht mehr. Vor allem bei der Fahnen Ani index2.html und der Orbit Ani Index.html, sowie der einblendbaren animierten Menü Funktions beschreibung klappt irgendwie beim Rendern zeitlich was nicht mehr gut.

Wenn sie mir einen Tipp geben könnten, falls künftig überhaupt noch Hoffnung für solch' laienhaften html code besteht, wäre ich dankbar & froh. Mit freundlichen Grüssen und besten Wünschen für dieses sowie das nächste Jahr 2021 - Lieb Gruss Mario

Asked by ator1 1 year ago

Last reply by ator1 1 year ago

  • Solved
  • Archived

Firefox 'forgets' logins and logs me out of sites often

i have been logged out of some of the sites often. i have a wattpad account and i am constantly logged out of it. in case i try to log back in, i discover my previously s… (read more)

i have been logged out of some of the sites often. i have a wattpad account and i am constantly logged out of it. in case i try to log back in, i discover my previously saved password doesn't appear. turns out, firefox wouldn't even have it, even after i manually create a new login for the same site. i close the firefox, open it again and the login is gone. i have set firefox to delete my site cookies but have given the right site exceptions. this problem does not stay for other accounts like google or such but only my most recent, such as this. the only add-ons i have is Firefox color, Tab Auto Refresh and Language Tool. it is quite tiring since i visit these sites very often and still be logged out or not have the password hand-in-hand.

Asked by Vulpa 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to view rented video on Youtube

Youtube rented video does not play after purchased. "Licensing error message" after hitting play button. Firefox 95.0b12 is supposed to work. Have latest updates... wh… (read more)

Youtube rented video does not play after purchased. "Licensing error message" after hitting play button. Firefox 95.0b12 is supposed to work. Have latest updates... why won't it work? Seems Firefox/Modzilla not going to fix ongoing issue with rented Youtube/Netflix video rental problem. Is there a fix? Linux user.

Asked by Gerb 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Opening a link didn't always open a new tab

I'm using Firefox v79.0.5 on Android 10, and a browser behavior has apparently changed. Used to be that if I opened a link that was active on a tab, that tab would become… (read more)

I'm using Firefox v79.0.5 on Android 10, and a browser behavior has apparently changed.

Used to be that if I opened a link that was active on a tab, that tab would become current.

Now, when I open a link, it always opens a new tab, so that I have 2 (or more) tabs displaying the same link.

Is there a control/setting I can use to restore the old behavior?

Thanks in advance.

Asked by John_L 2 years ago

Last reply by John_L 1 year ago

  • Archived

Restore Last Session - But not if I close last tab

I searched this forum but couldn't find an answer. I have "restore last session" turned on, but I'd like Firefox wouldn't reopen my last visited site after I close the br… (read more)

I searched this forum but couldn't find an answer. I have "restore last session" turned on, but I'd like Firefox wouldn't reopen my last visited site after I close the browser by closing the last tab. In other words: if I close the browser by a regular means (by clicking the rightmost upper X, or by right-clicking the taskbar and choosing close window) it goes to the last viewed site when I reopen the browser – and that's ok – but when I close the last tab and the browser closes, I don't want to see this site again when I reopen Firefox. Is there a way to achieve this? By the way, this is the standard behavior in Google Chrome.

Asked by ravipegolo 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Survey

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd… (read more)

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd, but i would like to know if FF carries our surveys in other countries.

Please advice

Thank you in anticipation.

Asked by athies1966 2 years ago

Answered by Enigma 2 years ago