All Products Support Forum

i’m not sure how to explain this. on only one site (arstechnica.com) the page displays odd coloring and freezes if sorted by votes, and as of today, if selecting the next page. it’s truly bizarre. other browsers don’t do this, only ff. i prefer ff though and would appreciate your help, thank you.

Just updated Firefox, now it doesn't respond to clicks, not can I select text, websites don't load, all the tabs are at half -resolution. Unusable. Need to use it.

If I hit reply to an email the window that opens for me to type in the reply message is pinned in place on my desktop---and I can't move it as I can all other windows including the original email. This blocks everything under the reply window. Any ideas on what I should do? Already deleted and reloaded the email app ken

When reading the site https://hellasjournal.com after a while Firefox freezes and crashes. It's not a site problem because with Chrome works fine.

Hi, I have the latest firefox on my Samsung A54 5G (and previously on my A71). I'll open firefox, do a few searches and eventually I'll do a search and firefox goes back to the last search results and does NOT show any links related to the new search. If I kill firefox and restart it, it works again. The problem is more irritating than it might sound because it seems to happen too frequently when I am trying to look something up - but when I try to reproduce the issue it's hard to reproduce. The key element may be that I need to have firefox open and idel for a while before the problem occurs. Any advice is welcome!

When using Firefox on an iPhone 13 mini it keeps locking up stuck on a web page and nothing will clear it unless I reboot the iPhone the all ok it’s so bad now I can’t use Firefox as my default browser

I've been using Firefox for decades on all my devices and all my many Android phones. In the last 2 or 3 months Firefox (on my mobile only) randomly becomes completely unresponsive. All the tabs I have open are still visible but nothing moves, I can't change pages or make be searches. It's completely frozen. I tried closing the app, restarting the phone. The only thing that fixes it is to uninstall the app and reinstall it. That works for a few weeks until it freezes again.

I've now uninstalled it 3 times already. It's starting to get quite inconvenient. I have to use Chrome because Firefox won't work.

I have an Oppo A74 5G my operating system is always up to date and so are all my apps. Please fix this problem. Thank you

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

I did what you told me to resolve the problem. Didn't work! It's probably some barf sack of government shit creature stealing control over my machine, that I pay for, like the rest of these fuck from hell Canadian life stealing, life wrecking, life sucking Canadian intestinal worms I hate more than Satan hated Christ. That like stealing control on MY LIFE after I voted this country, government and people the fuck out of my life with their forced fuck from hell canadian citizenshit at the federal and provincial elections. Along with this shit world of shit people and it's faggit shit mutations that I want crucified. Just whose life is it anyway. Because it sure as to hell ain't mine.

I have been using Firefox on ios for a long time and recently have started to notice a couple of frustrating issues-

• When I try to click on the menu while the site is scrolling, the app freezes and the menu sometimes opens after several seconds.
• Refreshing the facebook page sometimes shows a login page even though I am logged in. If I just refresh the page without entry credentials, it takes me to the news feed. Happened for linkedin as well.

I’m using the latest version of the app and latest version of ios 16 Request you to please provide steps to resolve this (any settings change on phone or app)

Version: FF Android 101.2.0 (plus other version stuff I can provide if needed), Android 12 Hi there,

I wanted to report an issue I've been experiencing on a popular news site, which seems to have been ongoing for several months now. I'm not sure if anyone else has been having this problem or if it's just me, but I thought it was worth bringing up.

The website in question is . https://alightmotion.net/

My expected behavior when browsing this site is to be able to open links and download files in the background while continuing to browse. However, I've noticed a few issues:

After opening a few tabs, Firefox for Android will hang for almost 30 seconds before doing a deep redraw/repaint of all tabs. It then functions normally until I try to open another background tab from the same website. During the hang, the tab interface continues to redraw, but the pages themselves do not repaint, and no tap events work. When the hang time ends, the pages appear to redraw from scratch, and the context pop-up for the third long-press appears on top of the tab I was looking at. This issue is 100% reproducible for me. Long-press fails when attempting to open the third background tab, but the repaint failure occurs earlier. There seems to be something toxic happening.

Interestingly, when I go back to my Android Home screen after experiencing this issue, there is a deep refresh/repaint, as if the phone has been swapped out or the garbage collector has run.

I have tried clearing all browsing data and using a guest account on my phone, but the issue persists. I don't have any add-ons installed, and neither Chrome nor Firefox Desktop exhibit this behavior. It seems to be specific to Firefox for Android.

Thank you for your help!

I've been a long time Firefox (and Navigator before that) user in all platforms, so it's only natural I'm using it on mobile.

When visiting theguardian.com, firefox freezes, stops rendering and causes the whole phone to stutter.

Procedure: - visit theguardian.com - scroll the home page, open some news in tabs - try scrolling further down and/or switching to tabs with news

What happens: - guardian home page, as well as other pages stop rendering and are blank above and below the viewport (see attached screenshots includ9ng screenie of this page. yes, I'm writing this again, had to kill FF) - tabs with news don't render at all (are blank) - when minimizing firefox, whole phone stutters. - usually, after some minimizings and maximizings, firefox renders ONE news tab. - sometimes only killing FF helps

The phone is fairly recent with the latest Snapdragon 8 and 12 gigs of ram.

Yes, I disabled all plugins and cleared the cache and all data.

While searching for something in Google, and when I'm tapping on the suggested images with the search results, the page is freezing. That's happening everytime when searching something in Google. Note: I'm using the Google search fixer add-on.

This issue started earlier this month. Sometimes, when I click on the address bar to enter a new address or something like that, Firefox freezes and I have to restart it and after the restart it comes back to the page I was in like 10 minutes ago.

My phone is on Android 13 with the latest Firefox update. Under "Crashes" in Settings, there isn't much.

Here's a video: https://imgur.com/a/7etdWuL

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

When I open a link within another app, like Facebook or Discord, it usually opens a version of Firefox inside that app, without all the full features. And that's fine, because usually I just want to read whatever it is quickly, and move on. However, I've noticed that if I change apps or let the screen time out when I have one of these links open, the screen will be black or blank when I open it again. I have to go back and click the link again to make it load. Refreshing doesn't work, and if I go to the menu and click "Open in Firefox" after this happens, that tab will never load. I have to copy the URL and open a new tab to load it.

Obviously, I can get around this by choosing the "Open in Firefox" option as soon as I load the page in the first place, but I don't really want to have to open a new tab in my browser every time I want to read a news article on FB or open a meme someone sent me. Overall, I really love Firefox, but this is a problem I didn't have with Chrome, and I'm not seeing anything in the settings to change it. Is this a common issue, and can it be fixed?