All Products Support Forum

Hello, In the last couple of weeks, messages are not displaying as they did. So for example, I received screenshots of an airline trip I'm doing, but the message contained the following: [A screenshot of a computer Description automatically generated] Inbound Another example is receiving an email from a bank. Instead of showing the embedded link, it displayed as html. So, I can't read what was sent. Or it's hard to pick out the link.

I've gone to privacy and controls, but I can't find where I need to change this. Please help.

Hi, I hope someone can help me. I am an author and sell my book through KDP Amazon. Firefox is my default browser but will not let me log in to KDP. No problem with other websites including Amazon.com When I open the KDP log in page it accepts my email address but the password button has a row of asterix right across the window. I cannot delete whatever is in there or change the password via the forgotten password route. Thus to sign in to KDP I have to use an alternate browser. With both Opera and Chrome I can sign in with no problems. I have added a screenshot of the KDP log in which illustrates the problem. Grateful for any solution to this irritation. Thanks, Paul

Trying to open kossyderrickent.com I was suspicious of its safety. I was offered the option shown in the attachment. Is this legitimate? I am not familiar with the site and I think it may be unsafe. Pls advise.

2 Night ago I was on my Facebook page tonight I can not get on it say Firefox did not connect. I don't understand why because I was on 2 night ago and all was good. Firefox says it not a secure site Please help me I would really appreciate. Thank you Penny

I was horrified to receive an e-mail from mail.com, telling me that my e-mail service would effectively be withdrawn in about 3 weeks unless I upgraded TLS 1.0 to TLS 1.1. I barely understand what that means but I have done my best to comply, short of buying a new computer. I have queried the usual sources, which tell me that if I upgrade Thunderbird to the latest version all will be well, so I tried to implement some of the often contradictory advice offered - to no avail. When I started, About Thunderbird informed me that I was running version 68.10.0 (64- bit). After trying all that I could understand, About Thunderbird tells me that my Linux 18.3 (Sylvia) computer is still running version 68.10.0 (64- bit). I suppose that's a bit better than screwing the whole thing up - but not a lot. My update 'shield' icon continues to show a green tick and assures me that my system is up to date. I appear to have disappeared up my own tail pipe. If some kind soul would explain how I can extricate myself from this impasse I would be exceedingly grateful.

I'm using Thunderbird v 91.10.0. SMTP set as per attachment. Still receive "Login to server imap.googlemail.com with username X failed." What else do I need to check? I've browsed a few online suggestions and everything seems to be correctly configured, but obviously something is missing. Please help!

I have an old Yahoo account that was transferred from Verizon decades ago. I can pop email from my other two computers that I have Thunderbird set up on just fine. I transferred the profile from my other computer so I have all three accounts setup. Yahoo repeated tells me that the correct password that works fine on the other two computers is invalid. I call Yahoo support and they send me back to Thunderbird and, if I remember correctly, the last time I tried to do this, both sides kept pointing their finger at the other.

The pop servers are "incoming.yahoo.verizon.net" and "outgoing.yahoo.verizon.net"

Firefox 125.0.1 update breaks all self signed certificates

After the latest auto update I can no longer access any of my management screens on my private network with self signed certificates. This is a real problem. I have attached a couple error screen grabs, but ALL of themn are the same. The information link says there is no workaround!

So how do I recover access? Chrome works just fine ... so it is def. a Firefox problem.

The txt document codes I was given to save to my computer were corrupted in a recent windows update gone wrong. Can you give me those codes back, or are there other routes I can take to correct this?

I am running Windows 7 and have Thunderbird 91.10. Just went through your instructions to update to OAuth 2.0 (Well done BTW). When I try to get new documents I am immediately diverted to the log in page for my Google Account. Any suggestions on ways to avoid this? Thanks.

I am trying to block out the new little "stick marks" that post while I try to log on to a site that that I need to "google" and log on to. I tried to sign out of all the "outside sites" that want to log on, but there are sites that I need to log on to and have done this in the past. I usually go to these sites because they are important to my transacting business, accessing my bank, places I pay my bills, etc. If I want to get to these and order or pay a bill, I have to unblock each one of them??? How do I do that? If a credit company wants to contact me, they cannot do this even if we have contacted each other previously? Really?

How do I undo this already-marked system and get out of it? As you can guess, I am old and not up with the times. Please simplify your answers so a not-technical person can understand it.

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Please advise! Thanks

How to change Conversation mode. Incoming email. Replied. Deleting incoming mail also deletes Send which I do not want to happen. How can I solve this ... Thanks Ron

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, but I recently reset my browser and I seem to have lost some settings. I have tried adding an exception for this site's cookies in Settings, and I've also tried turning off enhanced tracker, but the site still doesn't work. Is there a way to tell what is broken and then fix it? Thank you.