All Products Support Forum

Hi. In the past week, my Firefox has been giving me this message for many sites - all of which I've landed on before and I trust. Firefox wants me to contact the website owner which is not do-able. Any suggestions? Thx!

Here's the error msg I get: An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Unable to log into my Citizens Bank account. I keep getting an "Access Denied" "You don't have permission to access "https:citizensbank.com/HomePage.aspx" on this server." Tried updating Firefox and Troubleshoot mode.

I don't know what's going on but I can't login to my bank I have to use chrome. Truist.com And I've used nothing but Firefox for 10yr.. Latest FF for Android on LG phone, desktop is down.. Help..

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, nor can I log into my FedEx account. When trying to track a package, the FedEx site displays the following message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Likewise, when trying to log in, the site shows this message: "We are having trouble establishing a connection. Please refresh the page." Repeated attempts in both cases have failed. In the past, the fedex.com site has functioned flawlessly with Firefox. Moreover, I do not experience either of these problems with Google Chrome.

Please advise.

I had a simple use case, I had an (important) receipt I needed to save as pdf. Why isn't there/what happened to the save as pdf in firefox? I see there was a way to save as PDF before.

I'm pretty technical, I'd like an in depth answer if possible. Was there some library which couldn't compile on newer versions of android perhaps?

Is there another way to save a page, like a receipt, in firefox?

Pocket, etc. simply doesn't cut it, I need the actual html page saved, as-is, not some link service.

]https://yiddishsummer.eu/main/workshops/registration.html the birthday pulldown does not work... it works on other browsers

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

Hello team, I am a web developer and I have recently discovered the superiority of Firefox as a browser with respect to Google Chrome, however there is a fundamental problem that I am having: THERE IS NO POSSIBILITY TO 'PULL TO REFRESH' on Adroid OS. This would not be a problem in the common navigation part since by touching the 3 points I find the option to refresh, however in the PWA there is no such option since it obviously runs a website as an app. This is causing me a lot of problems and I want to ask you if there is something I am doing wrong or if I should recommend the use of PWAs in Google Chrome again?

Recently YouTube videos have stopped playing when I'm using the Firefox browser on Windows 10. This has occurred both on my laptop and on my desktop computer. The player, surrounding website, comments, description, etc. all load correctly. The video does not, instead displaying either the video's thumbnail and a buffering symbol, or a blank black screen and a buffering symbol. The time codes on the video load correctly. Ads do not play either, and instead after about 15-30 seconds of buffering the "skip ad" button appears in the lower right hand corner of the video. Videos play normally on both Chrome and Edge, and all other media content appears to load correctly (music/spotify, videos on social media websites, etc.)

So far I have tried: - Running Firefox in troubleshoot mode - Refreshing Firefox - Clearing the cache - Disabling and re-enabling hardware acceleration (didn't work either way) - Uninstalling and reinstalling Firefox - Rebooting my machine - Waiting for the problem to fix itself (it's been two weeks on my main desktop/tower and it's still not working).

At this point the only thing I haven't tried is messing with advanced config settings, and I'm avoiding that since I have no idea what any of them actually do (despite what certain reddit threads recommend).

As far as I'm aware, no specific update to either of my machines or Firefox has preceded the issue appearing. It's been going on on my desktop computer for about two weeks, the problem just started on my laptop last night.

It's worth nothing that I usually use UBlock Origin, Simple Tab Groups, and Facebook container. Those extensions are not currently installed since I had to reset my browser in the process of trying to fix the issue.

I can also confirm it's not an internet issue; speed tests show normal download/upload speeds for my wifi, and those have not varied since the issue began. All of my drivers are also currently up to date.

I've noticed that starting yesterday that Firefox for Android times out whenever I try to access any website with it. I've only been able to fix it by uninstalling and reinstalling it but after I connect with Firefox Sync it fails to be able to connect to any site and everything times out.

I'm not sure what is causing this, I don't see any add-ons enabled under Firefox but perhaps Firefox Sync is automatically enabling something that is breaking the browser. Any further trouble shooting steps to diagnose would be welcome. I'm having an existential crisis using Chrome.

Update: I can confirm this happens w/o logging into Sync. For some reason Firefox for Android just starts giving The connection has timed out after being installed for a period of time. I'm running Android version 11 and have ample ram and storage space on the phone.

Why can't you sync your Collections between different devices? I have a lot of web addresses saved on my other devices but I can't seem to "move" my saved Collections to my current device?

Why can't I online shop with Mozilla? For months now I have had to go to another browser to use websites and make purchases. It doesn't happen 100% of the time, but enough to have me consider using a different browser permanently. I have used Firefox for years and don't want to change. But, when I need to purchase things or even pay bills and it won't let me continue on to a site, it's an issue. And yes, I have cleared cache and cookies and it doesn't seem to make a difference.

Specific examples: I logged into a store that I have purchased from before to make a new purchase. I can browse the website, but when I add to cart and try to check out, nothing. No message, not anything to help me know what the issue is. I go to Edge, pull up the site, and complete my transaction.

Today I tried to log onto a site that we just set up an account with yesterday. It's to be a guarantor on an apt for my son. We set up the acct and went today to finish the requirements and it won't let me access it. Just keeps scrolling. I go to Edge, log in with no trouble.

Everytime I'm typing www adress on my android smartphone it appers on new card. In the end of a day it result many unnecessary open cards. Is there a easy way to solve it?

I switched to Firefox on mobile after using other browsers on and off but I thinking of going back to Chrome. This browser sucks when watching videos. I dislike autorotate except when watching videos so I usually disable the feature. This wasnt a problem until I installed firefox, it doesnt rotate videos on fullscreen when I disable autorotate on my phone, this seems reasonable but other browsers make it work.

Hello.

I'm unable to open "t.co" links from Twitter on Firefox. I tried both in app browser from Twitter's feed and pasting the link directly into Firefox but can't get it to work. Links work normally on another browser.

unable to set YouTube video quality via firefox. goes back to high resolution and results in buffering. On other browsers it doesn't go back to high resolution once I set it.

I have a lot of websites bookmarked on my Android, a Samsung Galaxy S21 Ultra 5G 128GB. Well, "bookmarked" is the wrong word. I have saved them on the homepage so that I can get to them quickly. Trouble is, every single one of them is just labeled "Firefox".

For example, I have a folder named "Gen'l Reference" with 11 items. (See attached image.) Some of them open apps and are properly labeled with the name of the app, e.g., "UnicodePad", "Translate", and "DuckDuckGo". But others link to websites, mostly with specific functions, such as Snopes.com, timeanddate.com, and emojipedia.org. All of these just show the Firefox icon and are labeled simply "Firefox". The only way I can get to the one I want is to remember where it is in the layout. How can I give them appropriate labels, with or without their own icons?

In the desktop browser you can load the History tab, right-click a page, then click Forget This Site. Is there any way to do that in the Android version? It's needed for site development purposes.