All Products Support Forum

Using the Android app, 105.1.0 (Build #2015904299), if watching a video in the browser, I occasionally notice video/audio desync issues, probably a few hundred ms but very noticeable nonetheless. Whenever it occurs, I try other browsers but never encounter the issue. I have disabled all plugins, I have cleared the app cache, but I'm not sure what else to do. I'm usually wearing Bluetooth headphones when watching videos, I'd have to do something testing to see if it occurs without. Googling the issue, I can't find solutions specific to the Android app. Are there other things I can do to troubleshoot this, or a known solution? Can provide any additional info requested.

YouTube videos cannot be played in 4K resolution on Firefox; the maximum supported resolution is 1080p. However, when using Chrome browser, 4K playback is supported.

1. Recently (two weeks or more) I have noticed that the Forward and Back (10 second) buttons have been missing on my Android phone (ATT Samsung S22+) when playing videos. They are just to the right of the play clocks at the bottom left of the video image. I checked and they are still there for the same videos played on my desktop, so I know that this is not due to the content provider. Is this a mistake, oversight in a recent upgrade, or do I have to switch browsers?

2. For a lot longer than the missing buttons in #1 above, my phone occasionally gives the whirling circle that indicates that it is loading content. In the past when it stopped to load, it restarted in the exact same place, and I didn't miss anything. But now, for some time it seems like the video continues to run so that when the load catches up, the video picks up sometime later than when it stopped, so I miss some of the video. There was a workaround before you took the Forward/Back buttons away, because I could just back up to the point that the video stopped, but now it is a royal pain to get back to the correct spot. In my darker moments, I might think that this is a conspiracy, to make me miss important parts of my videos, but then I come back down to Earth.

I really want the buttons back because I use the Forward button to skip content that I am not interested in, and if you could give me some cure for the frequent loading pauses I would be grateful.

Bruce Killy

I am trying to set my tablet up for use with jpay.com video visits which are live with the prison system in Georgia how do I do that it continuously tells me that the browser is not up to date through Firefox which it is and indeed to download the latest version of their securus vre which I have done. How do I get this to work?

Dear Firefox Group! I Have two problems with my Firefox... The first, is with YouTube... Whan I view video in Landscape mode, can't exit from it, to "classic" portrait mode... Firefox continue everything in Landscape mode... The second problem is the slow website loading, with good Cellular, an good WiFi connection too.... May the problem is cooperation of the latest phone update and Firefox...

My Phone Xiaomi Redmi Note 9 Pro With MIUI 13 And Android 12

Thank You! (Kristián Adamek)

Every time I'm trying to stream video like live sports the video lags so much. I've tried to reinstall the app and run it with no addon ( even though I only use 2 addons) and problem still persists... I'm using a Samsung S21 Ultra.

I have a Shokz headset with volume and pause/play buttons. I watch videos on my Samsung s21+ using Firefox (more privacy, and easier to have multiple videos up with tabs comparedto YouTube app.

It worked fine up till today, when the pause/play button no longer does anything. I tried restarting the phone, closing and opening the Firefox (Ff) app, force-stopping the Ff app, and turning the headset off amd on. The headset functions correctly in other apps, just not Ff.

I don't want to uninstall and reinstall Ff if I can avoid it, but would that even work? I've done all I can short of that, but it still doesn't work.

I'm having problem with auto play please fix the you all get caught up on Facebook it's on my status while playing music Fix you're all get caught up on my Facebook page

I ve two problems

1) recently i can't play videos on websites, checked i ve most updated app & no adds on & cleared my cache but the problem standstill

2) logging in some applications may require redirection to their site , despite i ve Firefox as my default browser those apps are using chrome instead of Firefox recently