All Products Support Forum

Several years ago I stopped using Outlook and started using TB 60.9.1. I converted the PST emails and migrated them to TB Local Folders. I have never been able to update TB to 68.12.1 without losing the Local Folders that I set up. I am not an IT person and not very good with software. Could someone kindly provide some simplified guidance so I can update TB without losing my Local Folders? Thank you!

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Hi, I'm in a little bit of a chock... Firefox updated and recommended me to use a new profile. Sadly I chose that option and now I've lost all my previous settings. Panic! Is there ANY way I could get my saved passwords and favorites back from the previous install?!

Greatful for help here...

Best regards Robert

I've tried to login to Falcon using my usual Firefox browser and it's struggling to load and just whirling around.

It was working fine before Christmas, so has been an update from Mozilla that's causing an issue and do you have any recommended fixes.

Thanks

Joanne Fryer

I am not a "techie" kind of person, so please bear with me. I received the email from Mozilla telling me to update my Firefox.

Will Firefox 78.15.0 continue to work on my Mac after March 31, 2024? I do not use Sync. I do have many bookmarks and saved passwords. The email from Mozilla is a bit unclear what will happen. I am using an older computer running Mac OS 10.10.5 and cannot update to a newer system, so I cannot update Firefox. Thanks very much.

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfil.sys. This means that any encryption keys in RAM used to access encypted files will be written to hiberfil.sys and can be extracted if a malicious party has physical access to the drive.

Thus, the question:

Does Firefox store encryption keys, passwords, or log in details in RAM at any time while in use?

Thanks.

Hello

I am using Firefox with synchronisation mainly on 2 PCs and 1 iPhone (there are old iPhone and 1 raspberry Pi connected, but not used). I have noticed that at least for a few months Firefox password library on iPhone was missing some password I needed, but I could always look them up on either PC without problem. Usually i tried to fix this by manualy synchronizing Firefox on iPhone in settings, it always showed that it is synchronized. Today I have discovered that i have only 19 passwords saved on my PC - same as on iPhone, but yesterday there were much more (probably all, but I can not be certain). Oldest one was created on 30. 10. 2023. All other are gone, I have managed to restore some old passwords (cca 370) from october 2021. I have disconnected internet and WiFi, placed old logins.json and key4.db in current profile, opened firefox and exported them. Once internet is restored, all passwords are deleted again, only those 19 recently created stay.

I did not delete any passwords or logins or anything on any device and did not delete any file or firefox profile. Why did it delete passwords without asking? And how can I prevent this from repeating? Because this is unusable password manager that randomly decides to purge login data from time to time.

thank you

I keep getting a message that says on YouTube "experiencing interruptions, find out why?'. The videos pause and are choppy. When I click find out why, it's telling me to turn off my high resolution. I don't even know how to do this. My tower is connected to a samsung hd smart tv, that serves as my monitor. I have a wireless keyboard and mouse. The message is constant - all day long, every day. Can you please help me fix this problem. I am a paying member of YouTube Premium. Thank you.

Mike Harold [removed email and phone# from public support forum]

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

I have turned anti-virus off, checked account settings and checked provider's access limit. I can receive emails in webmail, but not Thunderbird. I don't get any error message in Thunderbird, emails just won't come through.

I have attached images of what slowly occurs when I don't clear my cookies, websites start to slowly and slowly load less and less until they eventually completely break and wont load and I have to clear my cookies, resign into everything. and rinse and repeat every few days or a week, I also attached an image of what the purchase screen is supposed to look like. Looking at this via Microsoft edge

I am just setting up a test-email-server. The problem is, that thunderbird does not let me semd a mail to it. I always receive the error:

   SMTP error from remote mail server after pipelined end of data:
   550 5.7.0 bad DKIM signature data

But DKIM is correct. I can send to my mail from any other source (webmail, gmail, hotmail, outlook). What ever I tried - no error at all.

Only my local installation (thunderbird 115.6.1 64-Bit) is reacting this way. Any idea? Thx Gerald

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow any of the authentication protocols offered by Thunderbird for SMTP outgoing messages.

Thunderbird has helpfully added a Microsoft 365 option for SMTP settings in the latest update, but when you click that it says that you have to get a third-party paid app called OWL to make it work.

My question to Thunderbird: is this going to be the only answer to this problem or is it being worked on? Background is that the organization I work with has the GoDaddy Account so I have no control over that choice. I've used Thunderbird to keep my email out of the clutches of Microsoft Outlook and would like that to continue. I've also been donating to Thunderbird for years so I'm not opposed to paying. I just don't think I should have to use a 3rd party app for basic functionality.

I have only one profile. When I open Thunderbird the profile selection window comes up. "Use the selected profile without asking at startup" is checked, but every time I have to tell Thunderbird to use the selected profile. Is this a known bug? or is there something else gone astray? This has been taking place for quite a while now. If my memory is correct it began after I had to rename my user profile.