All Products Support Forum

Ever since Firefox browser updated, my Home (specifically Shortcuts) has been glitching.

They do not show up, no matter how many rows I add or subtract. Web search and Recent activity still works (to an extent) but Shortcuts? Never again. Please fix it ASAP.

Native manifests describe where native messaging browser extensions can be found, as described here:

https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Native_manifests#native_messaging_manifests

Specifically on the MSIX version of Firefox available in the Microsoft Store, what directory does Firefox look in for native manifests?

The problem I need to solve is that I need to place a native manifest in a location where Firefox can see it, specifically in the new Windows MSIX installer. This seems to be reasonably straightforward, if I can confirm where that is.

hello firefox support, i recently signed into firefox on desktop but now i cant seem to remeber the account password so after making a new password after clicking on forgot password ,will i lose my bookmarks and ad-ons and all the customized settings? pls help me in this situation i dont want to lose my data pls .

Currently, when I try and open downloaded .txt files and .log files (that is, when I click on them directly from the download pop-up that appears at the top-right of the browser), Firefox inexplicably opens Aegisub on my machine as the app to use. This is in contrast to when I open it directly from within my file browser, where it opens the Kate text editor, as suggested by the default app option in the permissions of the filetype.

How do I change the apps Firefox uses to open downloaded files? I've tried going into my settings and looking at applications, but .txt and .log don't appear, so I'm not quite sure what to do.

I'm on Kubuntu 22.04.3 LTS, using the Firefox deb package.

Thunderbird via Roadrunner email acct is not delivering emails for up to 8 hours to certain Verizon accounts. What is up with this? It is very difficult to monitor a very sick brother in another state when emails are not being delivered in a timely manner. Have spoken with Spectrum/Roadrunner and sent message directly from Spectrum's web email app per their troubleshooting hotline. No joy on the email deliver either via Spectrum or Thunderbird.

Samsung Galaxy S24 Ultra running latest Android update and latest Firefox update. I set Firefox as my default browser. I have un-installed all updates for Samsung Internet and removed all permissions for it. Disabling it is greyed out. Some apps that I use have links to websites. Too frequently, when I go to one of those links, the intro screen for Samsung Internet opens. Then, when I look at the settings in Firefox it is no longer set as the default. Then I set Firefox to default and go to my phone settings to see that Firefox is selected as the default. If I open the previously mentioned app and choose the web link, Firefox will open. But somewhere along the way, the default changes back to Samsung Internet and it's a vicious circle. I have posted in a Samsung forum but haven't gotten a reply that solved the problem. Please help. Thanks Mike

I attempt to open Thunderbird in an iMac but the computer says it is already open and only one can be open at a time. I can not find a Thunderbird open on the computer.

Hello,

My company recently started using ActivTrak Monitoring software and I need some help configuring the setup for Apple computers. I'm trying to create a custom .mobileconfig to automatically turn on the browser extension and then stop the end users from turning the add-on off. I can successfully install and lock the extension on once installed but need to manually activate the add-on first. What do I need to add to the plist to enable the extension automatically?

Thank you!

When accessing my site (in attachment to avoid indexing), Firefox blocks with a "Possible security risk" interstitial. DoH requests to the configured https://dns.google/dns-query service work from an external application on the same machine as the browser, but about:networking#dnslookuptool reports the host being unknown.

My wife got a new computer and I'm transferring her folders from her old windows 10 computer to her new Windows 11 computer. I have Thunderbird installed on the new computer with her account. Thunderbird on the Win10 comp is 32 bit and the Win11 comp is 64 bit. Both are the same version (115.10.02). On the old computer, in the MAIL folder there is "inbound.att.net" which has her mail files (Inbox, Sent, Drafts, etc.). Should I just copy all the files inside the "inbound.att.net" folder to the new computer?

Is there anything else I need to copy and paste from the old TB to the new TB folder? I'm guess that I will have to at lease copy and paste the abook.sqlite file from the old to the new. Any other folders or files.

Maybe I'm doing this wrong and there is an easier way to do this? I've read the article about moving data on the TB Support page but it doesn't mention anything about TB data from a Win10 32 bit to a Win11 64 bit computer. Will the difference in Win10 OS and TB 32 bit and the Win11 OS and TB 64 bit, be an issue.

Thank you so much for the help.

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

slow browser takes long time to change screens & i have hi speed inernet & side skrool bar works half the time &stay loged in dont work makes you log in evertime fix website

Thunderbird 115.10.1

If I attempt to print many emails at one time (by selecting a group of them from a mailbox), Thunderbird sometimes gets lost in the middle of the job and chooses a random email (not from the selected group or even the same mailbox) and combines many others into the same email and tries to print (leading to a single email showing 200+ pages for that one entry in the print queue and actually composed of many emails put together, but not the ones I selected).

Does not happen if I only select a few emails at a time.

Sounds like an indexing issue with the file that holds all the emails. Perhaps something gets corrupted?

Any suggestions?

I am trying to set up a new account so that I can send email through a mailroute server instead of my provider, comcast. I set up the account without a problem but I get an error when trying to send a message. I was never asked for an SMTP password and none is visible in the Saved Password window.

I have a company email account on Office 365. I have to use it and I want to use Thunderbird for it. The account has sso that uses okta.

Thunderbird correctly identifies that the account is available on outlook.office365.com and pops up a window to complete the oauth flow. The oauth window does not display anything. If I copy the url from the window to my browser then I can complete the oauth flow easily. It fails when it ends with a "localhost" url which thunderbird presumably intercepts.

I cannot paste the final URL into thunderbird. I am thus unable to complete the oauth flow.

I’m trying to use Firefox on my iPhone and I’d like the default search engine to be Firefox. I don’t see why it wouldn’t be already or an option. Can this be done?

Also, my default search engine keeps switching and I don’t want it too. Like I said above I’d like it to be Firefox but I can’t seem to get it to be ? And it switches to google so I removed it.

I have it set to Brave right now but when I search for things in regards to a keyboard logger and as I’m quite sure I have one on my phone. It will start and just not go through as if something is limiting its functionality.

Also when I try and do security check I get an error unable to gather home information. It usually says not able to stop sharing access to camera, microphone, location even though I have them turned off.

Hoping someone on here can help me!

This also happens when I try and install a verification app to my accounts when I click to add it any other one that I don’t have will pop up. Then when I click to add on the App Store it reply’s I’m not connected to the internet when I am. How can I fix these issues and secure my device?

Hi, Today I discovered that firefox has logged me out of every site. I checked the cookies and there were cookies.sqlite and cookies.sqlite.bak. When I delete the newly created cookies.sqlite and rename cookies.sqlite.bak to cookies.sqlite, I am logged back in to all sites and everything works fine. I notice that the cookies.sqlite.bak file is created when I go to twitch.tv. Can I check what is causing this problem and fix it somehow? I've already tried deleting the cookies just from the twitch.tv site, but that doesn't help.

I've been using T-Bird for about 15 years, or more. On May 8th it stopped working - unable to receive or send e-mail. I'm using T-Bird 115.10.2 (64-bit) and I've been running Windows 7 Home Premium 64-bit since 2012, and have no intention of upgrading to a new OS. If I do upgrade to a new OS, it will probably be the latest Mint Linux, as I installed an earlier version of Mint a few years ago to check it out as an alternative to Windows.

I have a 3.2GB AMD CPU and 16 GB RAM. Luckily I can access & use my AT&T Mail at currently.com, but I like T-Bird a lot better. T-Bird has essentially worked flawlessly for me all of these years - until now.

I have re-set my AT&T Mail password 2 times and also tried my AT&T Mail's "Secure Mail Key" from 2020, which is supposed to "never expire" - to no avail! T-Bird does not like any of these Passwords.

So it appears to me that T-Bird is now dead.

And so I am looking around for the best new e-mail client to use.

I am reluctant to try uninstalling T-Bird and re-installing it, out of fear that I'll lose all of my T-Bird data (folders, files, settings, etc.).

Also, I just found a recent article that claims that T-Bird will no longer work with Windows 7 after "late 2024." So I wonder, if the Thunderbird team has already euthanized T-Bird.

I shall greatly appreciate it if you can help bring my T-Bird back to life.

Thank you very much!

Don Wilhelm donwil99@pacbell.net