All Products Support Forum

This is what the message says. It got hung up after the DONATE message posted. i donated, but it didn't free it up.

"Unable to open the folder Inbox on robert@perless.com because it is in use by some other operation. Please wait for that operation to finish and then select the folder again."

Apple says it is a TB problem, not an Apple problem. Somebody please help.

I am running this computer for my late husband who left us in September after he fell off a 25' ladder at the age of 85. It still has all the information from his art. He was a sculptor who made large kinetic pieces.

Please help. Ellen Perless ellen@perless.com

Hi,

I've been a Thunderbird user since the days of Eudora ;-) and have a configuration question.

When you forward or reply to a message, Thunderbird currently does this: <sender> wrote on <date> <time>:

  forwarded message text

Is there a way to change the preamble line, or is it hard-coded?

Thanks in advance for any pointers.

Login to server imap.gmail.com with username spinneyhill15@gmail.com failed. I have tried for 2 days but am getting nowhere. Please help.

After entering a potential URL or just something you want to search within the default search you see the search suggestions.

However, every single time I try to scroll on my search suggestions, it suddenly hides the URL entering interface which includes all of the suggestions making it impossible to scroll through suggestions.

This seems to be related to an intended automatic keyboard hiding behavior, but instead the entire interface goes away and you’re left with the previous webpage you were on.

Good day Mozilla vols! Has anyone else heard of, or developed an issue recently where TB will not delete multiple emails when selected? Previously, when I selected multiple emails for deletion and clicked "delete selected messages", TB would hang for a bit (while processing), but then all my selected messages would be deleted from both TB and my mail provider.

With timing conspicuously aligning to the 115.10.2 update, the multiple email delete functionality has broken. Now, when I highlight multiple emails to delete, instead of deleting them, TB marks them all as read, and only deletes a single email (the oldest email in the group I selected).

I saw one other question about this, but it was marked "archived" without an answer. Any thoughts/suggestions would be greatly appreciated.

Mail provider: gmail OS: Win 11 Security: Windows Security (old Windows Defender) TB client (now) 115.10.2 Troubleshooting mode (with controls reset and add-ons disabled) did not resolve the problem

hello, i was using other emails platform em client then i saw your thunderbird which is pretty cool and awesome the only issue i found annoying so far is i don't receive any read receipt when i send an email even tho i have Return Receipt and delivery status notifications is on can you please help me to solve this issues thank you in advance sincerely yours

I'm moving from win 10 to 11 in new PC. I downloaded Thunderbird. I have hidden files showing in new PC so I found where it should be. When I look for the Thunderbird I downloaded it's not there in roaming...so I can't move my profile into the new computer. I have it on a drive read to install, but it's not showing up.

Whenever I try going on to a multiplayer (e.g. .io) game website it will not let me access its server. The website itself works fine and I can access it but as soon as I press play or anything else it just says 'disconnected' or 'trying to reconnect to server'. please see if you can fix this as I couldn't find anything to resolve this problem do anything.

Edition Windows 11 Pro Version 23H2 Installed on ‎09-‎Mar-‎23 OS build 22631.3593 Experience Windows Feature Experience Pack 1000.22700.1003.0

Thunderbird 125.0 (64 bit)

Been using Thunderbird/Lightning for many years. In the latest update (115.10.1 (64 bit)), the EDIT button is not initially visible when I click on an event in my Calendar. In past releases, this edit button has always been visible in the pop-up window when I try to edit info in a New Event task. This happens SOME of the time, but not all. Any idea what changed, and is it possible to check out the code and change it back so when I double-click on an event, I see the edit button. At this time (not a big deal, but slows me down), when I go to edit an event, I have to move to a different monitor, resize the pop-up window so I can see the EDIT button, then finally click on it to edit the Event. In the past, the cursor immediately went to the EDIT button. Any info on changing this back the old way would be appreciated.

Chas Pearson

I run message filters to file messages from Inbox in specific folders. However for some of my filters that copy or move a message to a folder in Local Folders the body of the message disappears, leaving only the message header. Other filters set up in the same way work fine. The filters are usually on the sender's e-mail address. Any ideas for a fix?

I have installed Firefox on both my tablet and Phone (Android 13 and 14). I cannot get a QR code on my desktop when I follow the link but I did get a QR code from another source but I was required to give a code on my Microsoft Authenticator but none appeared. I have set up two-stage authentication but am not receiving the required codes. Can you help ?

Thank you

Keith Macdonald

Using Firefox on windows 10 pro, 64 bit

Since updating to Firefox 125.0.3 (64 bit) , I am getting all sorts of website problems with font sizes. Some are all extremely small like on google news, others have widely mixed sizes, extremely large and extremely small. Even on this page, support.mozilla.org, I have to zoom 250% to make it readable.

I tried troubleshoot mode and there is no difference. The problems are still there.

I tried the Edge browser and the problem is not there.

I didn't have this problem before the update. I tried adjusting windows and the screen dpi, but I can't find a solution. Just seems to make things worse.

Anyone else having this problem? Any suggestions for a solution ?

I experienced problems with Firefox on different Windows 10 clients. The problems are only with Firefox, other browser like Chrome or Edge have no issues. The occasional issues are that Firefox loads the websites either very slow (~ 30 to 60 seconds) or sometimes not at all. At the same time, other browsers like Chrome or Edge load the same websites fast and reliably.

All affected clients have a fully patched Windows 10 with the latest build, up-to-date Firefox versions, recent processors and plenty of RAM and I periodically clean cookies/website-data/cache/history.

What could be the problem and the solution?

When I create a task in Thunderbird I can use the formatting options, like a changing the font to bold or add a bullet or numbered list. After saving the task all this formatting somehow completely disappears. How to solve this?

Hi Firefox Support Community,

I've been exploring the reviews on SGEats and noticed some performance issues while browsing the site using Firefox. The site has numerous high-quality images and interactive elements which seem to cause slower load times and occasional lag.

Are there any specific Firefox settings or extensions that could help improve the performance for such media-heavy websites? Would enabling or adjusting hardware acceleration settings make a significant difference in this case? Are there known issues with Firefox handling similar content-rich websites, and if so, are there any recommended troubleshooting steps? I appreciate any insights or recommendations to enhance my browsing experience on SG Eats and similar sites.

Thanks!

potential resources for addressing performance issues in Firefox:

Troubleshooting and tips to make Firefox faster How to adjust performance settings in Firefox Looking forward to the community's feedback!