All Products Support Forum

samsung s21 has fireefox default browser and google home page. since 10am this morning 1/8/24, can not get google home page to disply, only blank page.

works ok with home pc, motorola, and on chrome on s21. verizon tech and samsung tech help are stumped. any ideas how to fix?

uninstalled, reinstalled several times, cleared data, history everything. argh!

thx

Hello, Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about. It happened when I was accessing a popular wiki site. I opened the file in notepad, it was empty. I put it on virus total and came back negative, as it is an empty file. I've curbed through the support tickets here, using the keyphrase 'moz-safe-about'. I understand this was/is quite a common problem, but it still makes me quite worried and left a sour taste in my mouth, as I haven't understood any of the explanations. I have enabled firefox to ask me whenever it wants to save something (I have no idea why this isnt the default state). Happened on a somewhat fresh, updated win 11 installation. I'm also attaching more information here with a picture. Long story short: should I be worried? Am I overreacting and this is just some sort of a bug that occurred while getting a sites data? Thank you for your time.

I can login from other web browsers, but not Firefox. What's going on?

When I try to login as I have always dine in the past, this is what comes up: https://outlook.live.com/mail/0/

But then absolutely nothing happens. Please advise.

Hi.,

 Cox cable just discontinued their email server and moved all it's email accounts to Yahoo.

I had been using Thunderbird successfully with Cox for several months before this happened.

 I am able to send and receive emails now via my new online Yahoo server;  however I have not

been able to connect / use Thunderbird to send and receive emails since the Yahoo changeover. I have tried many things, but I either get a "failed" error message or a "timed out" error message. Yahoo support has not been able to figure this one out. They are hard to get a hold of and hard to understand (communicate with). They are overseas from the US.

 I appreciate any help you can offer.

Kind regards, Ken

I sent an email with multiple BCCs and no CCs or TOs, I put myself as one of the BCCs.

I did not receive it and I do not think anybody else did as well since I asked a few people.

The email is in the sent folder. I tried forwarding the email from my sent folder to myself as CC, and that worked. I also tried fowarding as BCC, and that worked.

So what is going on? Is BCC working? How can I know for certain? Do I need to foward the email as BCCs to all my BCCs to get this to work?

Thanks for your help.

There is an email app provided by xiaomi on my phone.What in the email sent by this app contains a special format of `Date` fields.It looks like that: `Date: Thu, 2 May 2024 05:55:12 UTC` It doesn't look like others' `Date: Thu, 2 May 2024 06:05:15 +0000` or `Date: Thu, 2 May 2024 10:35:14 +0800 (CST)`

but it is still conforming to standards (or is it only parsable by the JavaScript Date method?)

After I modified windows time zone and restarted thunderbird. all emails changed time so this is not a time zone problem.

But this email shown two different times in the preview and detailed pages at this moment.

So can anyone tell me if this is a bug? Thank you.

For System Administrative reasons, I want to disable automatic Firefox updates. Firefox can ask me if I want to install an update, but I get to choose whether or not to update.

As of today Cox is moving all email services to Yahoo. I have been using Thunderbird for Cox.net email. I have about 40 existing folders under cox.net. Yahoo now has Cox.net and is providing my new emails so I still have the same email address and can access it through webmail. What is the best way to transition this from the old Cox cox.net to the new Yahoo cox.net on Thunderbird and keep all existing folders? Thank You

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

Printer help needed! Where is my default IOS printer (Epson ET-4850) & where is the print option in Firefox? The bigger question is how do I connect my default IOS printer to Firefox?Thus far I have no way to print from Firefox therefore have deployed the workaround of copying web address into Safari and printing from there. I do not want to spend hours researching something that should be simple and likely is something that most of you already know. Here I am 10 yrs post retirement I’m already feeling outdated & very stressed 😟 Thank you for any information & help you might share!

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Profiles folder. I have tried to import this old default profile using the import function in my new Thunderbird install on my new Windows 11 computer.

Alas, I get the error message "Import failed unexpectedly; more information may be available in the Error Console." I looked in the error console, and it's empty.

Is there a better way to import my old data from my old default profile folder? It's 3GB of valuable data and I'll be in a pickle if I can't access it.

Thanks very much.

I have been using T-bird as my email client for years. Just now, a new screen pops up with this message: "an error occurred during connection to localhost". I have 2 email accounts that I use with T-bird. The one is with comcast; it is the account that comes up with the error message. The other account is with Breezeline, and it appears to be unaffected. However, and this is the problem, I cannot send or receive email from either account. I am going to try to send both a hard copy of the error message, and the data from the T-bird program that I am using. Your help is appreciated. Thanks

Dear sir, madam, I have a Thunderbird account. I have access to it and to the menu, but I have to put a password in to receive my new emails. I don't know my password and have tried really everything that is suggested on your website to get my password, renew it, access a reboot-option etc: nothing works - I still keep getting a window where I am asked to put in the password for my account. Please help me fix this, thank you in advance, greetings, M vd vegt