All Products Support Forum

My computer died. I was using windows 10. On my new computer (windows 11) my old bookmarks are not on the mozilla browser where they used to be. Can I get them back?

Hi, I have a lot of bookmarks that are specifically made to always open in a specific container.

After updating to 121 I'm always asked if I want to open the URL in a container.

How can I get rid of the question and just always assume "Yes"?

Thanks, Henrik

Hi, I'm in a little bit of a chock... Firefox updated and recommended me to use a new profile. Sadly I chose that option and now I've lost all my previous settings. Panic! Is there ANY way I could get my saved passwords and favorites back from the previous install?!

Greatful for help here...

Best regards Robert

What happened to "recent bookmarks"??? I is no longer available....why???? I need it back, as I used it all the time and my bookmarks were very easy to locate. Now I have no idea where a bookmark is, that was even bookmarked an hour ago.

After synching from my Mac to my iPhone, the bookmarks on my iPhone are bare. There aren't nearly as many as there are on my Mac. But, in looking at Firefox on my iPhone, I honestly don't see where synch is even turned on there.

I have used Firefox with sync since sync were released. Today (25th dec), all of a sudden hundreds of saved passwords are gone, just 9 out of at least 200.

I have changed the password for my account and logged in. Tried to logout and login again but just 9 passwords is found, extremely frustrating!

Anyone got a clue what has happened?

Peter, Sweden

merry christmas all ... in bookmarks why can't you organise them the way you want to ie: move them up or down in the order you want them... I can't find a way of doing it. and secondly on the homepage in the image I have uploaded why is there so much wasted space? and you can only have 2 rows of shortcuts. I am using the app on my phone and tablet which are both samsung galaxy phone is A34 5G and the tablet A8 thank you very much

Ever since the automatic update to Firefox 120 my multi-row bookmarks are not working properly. The slightest movement of a bookmark on the first row will instantly flip it down to the end of the 2nd row, and freeze all the bookmarks. I have to restart Firefox is Safe Mode to move the bookmark back where it belongs. If I drag in a new bookmark the two bookmark rows also freeze. Plus they freeze if a bookmark gets slightly jiggled but stays in place. Again, I'll have to restart in safe mode to put things back in order.

Am I the only one experiencing this?

Thanks, BH

The official instructions say to put a bookmark in a folder click on three dots, click to edit, then click on either a particular folder or some non-existent generic folder button. In my version of android Firefox, neither alternative is possible. If I go from the edit bookmark screen to the preceding general screen (where the folders are listed) and click on a folder, both happens, the bookmark is not transferred to the folder. As for the second, one is told to open the edit function and then click on the folder button. But there is no folder button. How to do it? I'm running android 14 on a Galaxy A14.

Hello,

My old computer which I had all my bookmarks and passwords stored on it has died. I got a new one and installed Firefox, but can't seem to see any of my old settings. I did not back them up as I assumed they were all stored on the cloud. Is there a way for me to get them back? (including all the websites I stored).

I don't have anywehre else to import the data from.

Thank you and Happy New Year, Ori

they disappeared one day and have not returned. Finally uninstalled fir fox and nothing came back the new homepage and bookmark arrangement is inadequate. How do I get the old one back?

tried to import logins etc from waterfox, but pull down list does NOT include waterfox, many others tho, so how can this be done without having to jump thru too many hoops

...unable to delete history (attached 1.png) and files still showing after clearing downloads (attached 2.png); unable to manage bookmarks (save via star in address bar or drag & drop to bookmark folder), delete or move bookmarks, create folders) outside of troubleshooting mode; unable to export bookmarks json file in any mode; NO CHANGE AFTER Firefox RESET... and routinely run disk utility & reset PRAM on this Intel computer...

Please advise, other than updating to latest compatible version (macOS Monterey 12.7.2) or replacing computer.