All Products Support Forum

Hi,

I am encountering an issue where Firefox throws an "Uncaught out of memory" error in the console, despite my system having ample RAM available. Here are the details of the problem:

• Error Message in Console: Uncaught out of memory
• Memory Usage Observed: Using about:processes, I noticed that Firefox's maximum memory usage caps at around 7GB.
• System Specifications: The machine running Firefox has 128GB of RAM, so there should be plenty of memory available.
• Firefox Version: 126.0a1

Given the significant amount of RAM available on my machine, it seems unusual that Firefox would hit a memory limit at just 7GB. I suspect there might be a bug or a misconfiguration causing this issue.

Can you please assist in diagnosing and resolving this problem? Are there any settings or configurations I should adjust, or is this a known issue with the current version of Firefox?

Thank you for your help.

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

I recently installed Ubuntu 22.04 and now the address book crashes when I attempt to use it to create an email; thunderbird freezes and give me the window stating 'not responding' and if want to force quit or wait. I end up having to force quit. But I use my address book's saved lists for a number of emails, and now this is not working. How can I fix it? I would need detailed steps, as I am not anything but a general user. Thanks.

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

Hi I have a Shopify account and since the Firefox 99 update my Shopify shop page doesn't load any more, showing an error message. I have had to download Chrome in order to access my shop - really annoying. Have anyone been able to troubleshoot the problem? I find it really affects my ability to do business and I am feeling let down by Firefox. I am adding a screenshot of the error message. I can access my shop without any trouble on Edge or Opera browsers. Firefox is the only one having issue...

suddenly Thunderbird email stopped working. I keep getting a request to input and change my password and have done that several time. I also have gone through all the steps to ensure all the info was correct and connected properly. My email works fine when I login through the internet. Passwords are correct, connection info is correct. My emails work fine on my phone. I have uninstalled the program but it had no effect. I am using version: 102.0.2 (64-bit)

Had a sign that I needed to update so I clicked update and it did not complete. I clicked Close Firefox and got XULRunner Error: Platform version '101.1' is not compatible with minVersion >=101.0 Max version <=101.0’ for ‘Firefox’ and can't,t get past it. I've updated for years and nothing like this has happened before. Do I need to uninstall and reinstall? if I do will I lose all my bookmarks and saved pages? Any other workarounds???

Thanks for reading/helping:

I am no longer able to set Content Limit Settings to 1 (it is absent in this version of Firefox in settings). It is hogging my mem and cpu. **note: I've always followed suggestions on several Mozilla support pages. I usually do this w every update. Now it's either gone (performance) or moved. idk.

No changes in cpu and Increased Instances. ?!?!?

I have stopped at other sites asking about:config bc warning message.

What can I do safely - with various method (a) mozilla (b) about:config (c) the things i know i don't know about ;)

Attached is detailed task manager and option setting for Performance. If you need more - let me know.

Yes, update FF, restart computer.

Many thank yous, Kim, and the rest of us mere mortals

When I login to URL

 https://www.ohiogasprices.com/index.aspx?mss=286965  

with Firefox there is a long delay (~5min.). This happens with multiple machines and locations (w/ Windows 10p and Windows 11p). This started a few weeks ago, I'm wondering if an update is to blame.

It all works fine with Microsoft Edge.

Been using TB for ages - love it - however it has recently stopped receiving emails - what is the cure? Reinstall? New update?

About your message below regarding 'Email me when someone answers the thread' - if the problem is that I am NOT receiving emails? Send a text?

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .