All Products Support Forum

Hello, everyone!

I'm encountering a perplexing problem with downloading .mobileconfig WiFi profile files through a direct link in my ReactJS web application. This functionality works flawlessly on Google Chrome, Safari, and Edge across iPhone and iPad devices. However, when attempting the same on Firefox for iOS, the downloaded file becomes corrupted and unrecognizable as a .mobileconfig file.

The download mechanism is implemented using a simple anchor tag that points directly to the file on the server. Interestingly, only in Firefox on iOS, the content of the .mobileconfig file gets altered during the download process, leading to corruption.

I'm keen to understand why this issue is occurring specifically with Firefox on iOS and how to resolve it. Has anyone else faced a similar challenge or have any insights on how to ensure the file downloads correctly on all browsers, including Firefox on iOS? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help!

I have multiple times format pc and then instal firefox and log on in sync and i get back all of my bookmarks and paswords. But today that was not the case.

What i did difrently? I loged in with google account instead of email and password on sync page. (from the begining i newer joined my google email with google account in mozila sync service, i always loged in with email and password.) And somehow mozila created new account which is empty ??? If i log out of firefox sync and log in with email and password then i get again redirected to this new firefox sync account which is joined with a google account. How can i get back my bookmarks and passwords? I waited for one hour and password section in browser is still empty and no bookmarks in browser. :(

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my account. It also shows that they are updated frequently. I tried sending from Windows-Firefox to Android-Firefox and back. Nothing worked. What can I do? Best regards, Eric

Bonjour Depuis 2 semaines, mon compte firefox a perdu la majorité de mes identifiants et mots de passe qui étaient sauvegardés. mais pas tous... je ne comprends pas pourquoi. Avez vous une explication? C'est très ennuyeux ! :( Merci pour votre aide.

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

i had to rebuild my laptop computer and set up firefox on it, set up/turned on sync and the browser does NOT match the broswer srttings on the desktop where the sync comes from. bookmarked weblink icons only show up when a new tab is opened and vanish once a website is opened, icons for bookmarked weblinks on the bookmarks bar are generic wireframe globe-like-icons only, the custom firefox colour setup i struggled to create over the course of several weeks does not appear at all, nor does the dark theme. how then do i get this to -really- syc???

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

I have Firefox installed on my windows 11 laptop and also my android pixel 8 pro. I want to sync the two devices so of I make changes on one it reflects on the other automatically. Can I do this?

I was using firefox for a while and i have to format my pc because of a problem and when i download it again i sync it something came back but not all of them my passwords mostly came back and all my extensitions also back but i have a lot of container and none of them came back and i sent a mail for you but it was Turkish and i get back replied and support guy said we are only taking message as a English and he said i translated your message and be sure you sync the right account and if is it the right account you can also. If you have another device that does have the data, then you can create a backup and manually restore it following the instructions in this article: that what he said but i dont have and ex data and i want to figure it out is it possible to take my cointainers exactly same because the most important reason of using firefox for me was containers.Have a good day.

I am a long-time user of Firefox and recently had to re-install the browser on my Laptop. I have the latest version of Firefox on both my Desktop and Laptop and have tried to sync my Desktop Settings (tabs, bookmarks, etc ) to my Laptop such that when I open Firefox on the Laptop it mirrors what I see on my Desktop, but to no avail.

i have lost everything from my sync after reinstalling windows and reconnecting to my firefox account, i keep pressing sync now and nothing happens, firefox is the only thing i used for saving my passwords and everything, this is a desperate cry for help

I use windows 10 Pro as the main synching device to synch Firefox to my iPhone ver. 14 and ninth generation iPad. Neether the iPhone or iPad will synch. Seems like the changing of the guard in management has screwed things up that were working a few days ago.