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Keep getting message "Failed to check for updates."

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until … (read more)

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

Asked by R_Welsh 6 hours ago

Last reply by _dolphins 3 hours ago

Can't connect to MSN email in Thunderbird

I used to read my MSN email via Thunderbird. Then one day it told me I had to provide the MSN password to connect. I discovered that I couldn't connect to MSN at all. Ha… (read more)

I used to read my MSN email via Thunderbird. Then one day it told me I had to provide the MSN password to connect. I discovered that I couldn't connect to MSN at all. Had to create a new password for Microsoft, and I know what that is but then they have you do a second thing for the MSN email, and I connect to that but can't see what the password is. How do I find my MSN email password so I can give it to Thunderbird? I've tried various methods, but no luck. Thanks for any help you can provide.

Asked by gafagin 5 hours ago

Last reply by david 3 hours ago

YouTube

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a … (read more)

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a screen with greyed out video previews, greyed out titles, greyed out account access and a search window that does not do anything. I can access YouTube just fine with Safari. I've cleared my cache. Please advise.

Jim

Asked by jwhawkins 4 hours ago

Last reply by cor-el 3 hours ago

Japanese Input not appearing

Since about one year I am unable to use Japanese input only in Firefox. When I try to switch with fcitx and control+space, nothing happens. However, fcitx-mocz works ever… (read more)

Since about one year I am unable to use Japanese input only in Firefox. When I try to switch with fcitx and control+space, nothing happens. However, fcitx-mocz works everywhere else on my computer (i.e. terminal, thunderbird, other browsers, etc.). Furthermore, I uninstalled fcitx and everything associated with it and reinstalled it according to this thread: https://support.mozilla.org/en-US/questions/1367181 (just with mocz for Japanese). This also didn't change anything. Any help is appreciated! My system: Operating System: Linux Mint 20.3 Kernel: Linux 5.15.0-91-generic Architecture: x86-64 fcitx version: 4.2.9.7 Mozilla Firefox 121.0

Asked by Paracelsus 3 months ago

Last reply by zeroknight 6 hours ago

IMAP emails take up a lot of space (delete?)

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we d… (read more)

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we do to have more storage space? Can we delete the file? Or will all emails also be deleted from the server?

Asked by Denis Pilot 14 hours ago

Last reply by david 8 hours ago

Community had no answer to my probem

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in o… (read more)

Thunderbird will no longer save sent emails to my SENT folder. I get an error message when I send an e-mail saying, "Your message was sent but a copy was not placed in our sent folder(Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-using my email address. Cox Communications is my ISP and they say the problem is not theirs.

Asked by Page Duppstadt 9 hours ago

Last reply by Wayne Mery 8 hours ago

firefox

when I click on the firefox icon to load it takes me to my home page, but within 20-30 seconds it loads firefox again. it is very frustrating when I.m starting something … (read more)

when I click on the firefox icon to load it takes me to my home page, but within 20-30 seconds it loads firefox again. it is very frustrating when I.m starting something and firefox loads again taking me back to home page. I have to go down to the bottom and click off the second firefox. I don't know how or why this started. Thanks for any help.

Asked by jimi1952 10 hours ago

Last reply by zeroknight 9 hours ago

PopUp messages

I use Outlook.live.com Hotmail and recently a PopUp Message appears asking me to: Add outlook.live.com as an application for mailto links. Microsoft Customer Service s… (read more)

I use Outlook.live.com Hotmail and recently a PopUp Message appears asking me to:

Add outlook.live.com as an application for mailto links.
Microsoft Customer Service said it was not something they initiated and likely a Firefox issue.
It does not seem safe to click on a random link like this without any explanation. Each time I log in, the same message appears.
Could someone please explain what this is for and how I can stop it from popping up each time I log into Hotmail?

Asked by samred64 10 hours ago

Last reply by zeroknight 10 hours ago

Simplify Thunderbird

I want to support Mozilla but have no need for the complexity of Thunderbird. I find navigating the huge number of options hugely timewasting, eg I inadvertently remove s… (read more)

I want to support Mozilla but have no need for the complexity of Thunderbird. I find navigating the huge number of options hugely timewasting, eg I inadvertently remove some headers but can find no way of undoing this. Is there a cut down, simplified version I can use?

Asked by Steve Edmondson 12 hours ago

Last reply by Shauna 12 hours ago

Everything is missing

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothin… (read more)

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point?

Many thanks,

Len

Asked by b52srule 20 hours ago

Last reply by zeroknight 13 hours ago

"inbox" overload

Last week, sometime, I received ALL the emails, that have come into my "mailbox", from about the time I purchased my latest computer, several years ago. There must be hun… (read more)

Last week, sometime, I received ALL the emails, that have come into my "mailbox", from about the time I purchased my latest computer, several years ago. There must be hundreds, if not thousands, of the little critters. All arranged alphabetically, starting with the letter "a". So far, the ONLY solution I've found from "Thunderbird Help", is to 1. Open inbox 2. Select [left click] one of the repeated emails. 3. This high lights the email in BLUE. 4. Select BOTH "CONTROL & A" KEYS at the same time. 5. This highlights the WHOLE PRESENT page of emails in BLUE. 6. The instructions then say to press the "DELETE" key. 7. Question is- IF I PRESS THE "DELETE" key, will that just delete the emails on this page, OR delete EVERY email in my entire "inbox"? The only OTHER remedy I've tried, is to send the unwanted emails, ONE at a time, to the "TRASH" folder, then empty the "TRASH" folder, when I get 10-15 emails in it. That could take a VERY long time. Awaiting your suggestion[s]-Joel Payne P.S. Might this happen again? If so, it may be time to go back to Carrier Pigeons.

Asked by JOEL PAYNE 1 day ago

Last reply by david 1 day ago

error messagfe

when I entered this string - chrome://pippki/content/exceptionDialog.xul - I got a 'file not found' message. Is there another way to access that? I am trying to get to … (read more)

when I entered this string - chrome://pippki/content/exceptionDialog.xul - I got a 'file not found' message. Is there another way to access that? I am trying to get to https//mlb.tickets.com and get this message: The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Asked by milomorai01 1 day ago

Last reply by cor-el 1 day ago

Firefox Browser

Today I completely uninstalled and reinstalled Firefox. Since doing this, the taskbar icon is not the same as it has always been. It used to be that if I pinned Firefox… (read more)

Today I completely uninstalled and reinstalled Firefox. Since doing this, the taskbar icon is not the same as it has always been.

It used to be that if I pinned Firefox to the taskbar, I would click on it and the default Firefox window would open. When the mouse was right-clicked, the icon showed there was a choice of the default Firefox window and an option for a privacy window I could choose. I did that frequently.

Now if I pin Firefox to the taskbar there is no privacy window option. If I pin the private browser to the taskbar, this becomes the default window with options for the non-private default browser available with a right mouse click.

I would like to know how to pin the default Firefox window to the taskbar and have the private window option show up when that icon is clicked please.

Thanks for any help provided with this issue.

Asked by lightshowe 1 day ago

Last reply by cor-el 1 day ago

I think I made a mistake - after successfully archiving locally, I don't see a Sent folder, just archives by year?

I recently archived locally about 10 years worth of emails successfully (the emails were removed from the my ISP's servers and I opted for a yearly format). I can easily … (read more)

I recently archived locally about 10 years worth of emails successfully (the emails were removed from the my ISP's servers and I opted for a yearly format). I can easily find these in Thunderbird but of course they are not on the mail server anymore.

Settings info: I have Message Archives set to "Archives on Local Folder" followed by my email address (I set it up with this name so that I can find the archives specifically for backup by my Sinology server).

However, my Sent folder (shows a paper airplane icon) is missing, although I also downloaded it and thought it would be saving locally.

When I verified my Archive options in TB, I noticed that while I had selected "Yearly archived folders" I did not select "Keep existing folder structure of archived messages". I assume that this is a mistake on my part?

My questions are: Q1. Where are my Sent emails - would they be mixed in with received messages in each yearly archive? Q2. How do I access these sent emails within the TB search window?

Any advice and suggestions would be most appreciated and thank you. C.

Asked by celine9 2 weeks ago

Last reply by lyle6 1 day ago

Blank pages

Some webpages, that I must log in to, are coming up blank, when I attempt to login. No error, just blank white page. Two examples are paypal and textfree. I have cleared … (read more)

Some webpages, that I must log in to, are coming up blank, when I attempt to login. No error, just blank white page. Two examples are paypal and textfree. I have cleared everything I can think of or find on the internet. I have refreshed and restarted several times. This has all started int he last few weeks. The two sites mentioned are ones I really need access to. I am not sure if it is my machine or the browser.

Asked by flowerfairie 1 day ago

Last reply by zeroknight 1 day ago