All Products Support Forum

my Thunderbird automatically updated on Wednesday: 'Version 115.2.3, first offered to channel users on September 20, 2023'. I have just received my 1st email with an attachment but the buttons that were previously displayed permitting me to save the attachment are no longer there - so I can't download attachments.

This applies to all previous emails received with attachments not just today's one. The attachment is there and downloadable on webmail but not when it reaches my Thunderbird client.

What has happened please, and how do I access attachments?

Thanks - Anthony Rae

Few days ago, some of our clients and few (not all) internal PC are get stucked on a PR_CONNECT_RESET_ERROR on our website. Only on 117 windows version (118 developer version and 119 nightly seems ok). We tried to repair firefox, it works on 95% but we can't ask our client to do this. It works on Chrome & Edge.

We running out of ideas : - we only accept TLS 1.2 / 1.3 - checking CSP - Both IIS and Apache are not working - Firewall are not blocking

Hi, Ive got FF version 115.2.1esr 64bit- Macbook Pro High Sierra.. I was watching amazon shows and movies until last night, started to get the message from Amazon, "Video Unavailable- We're experiencing a problem playing this video, for assistance, etc..." I pulled up Chrome and the movies are playing just fine there. I put FF in 'safe mode' and the video is playing, so what does this tell me? If I can play the movie in safe mode why not in regular mode? Keep in mind that I was watching other movies earlier in the day and nothing changed during the day, I didnt download anything new, just business as usual. So what do I do now if the vid plays in safe mode and not the regular mode?

Thanks very much for any help.

dear Firefox, I would like to grab your attention that I am a active user of firefox browser , but today when i am going to login chat-gpt on browser it doesn't work. please check it. I am unable to login in Chat-gpt. please help me

thank you

Two days ago my Firefox download box started showing AppFile_qqasdc.exe as containing a virus.

I delete it. it returns whenever i restart Firefox.

I cannot find the file on my hard drive, in the registry or anywhere on my system.

A copy of the download link is:

https://uc99b71eb166e68560fbea78a639.dl.dropboxusercontent.com/cd/0/get/CEEeZrifjbVbW9F8XSpBve3ZrUmsCEGzqdveXPCVVo8X0RUtX3_2tRM0GZwU90zqeB-FdnoJ-81wQly5V6_-vngWuJ4aqSwGipP3kqspH5r28AExkI6IuGknXY6u9s_IETf94ziofKINriQR3LrUFX-i/file?dl=1#

HELP!

I just updated Thunderbird and now the message pane is stuck halfway. I can make it bigger but not smaller. I tried troubleshooting mode - it didn't help. So i don't think it's my add-ons(?)

can you please offer advice, thanks

Starting yesterday, after the most recent update, every time I open/start Thunderbird the Microsoft password request box opens. I have several Hotmail accounts. I enter the correct password for each Hotmail account. If I close Thunderbird and open it, then it asks me again for the password on each account. It isn’t saving my passwords… I know the passwords work. If I go to Hotmail/Outlook.com then I can enter the same password and get to my inbox. I have version 115.2.3 (64-bit). System information: Windows 11 Home Edition, HP Pavilion DeskTop TP01

I use a Macbook Pro and my email is from POP1and1. There is no download remote option Emails arrive with missing data - text and links are missing, making the email meaningless. Emails arrive without link items

I have tried to install a previous version (which was perfect) but your system insists on giving me the latest version - a typical Google trick!

Not a situation I can live with. After 20 years I need another provider!

After the update to Thunderbird 115.2.3, Thunderbird downloaded and deleted messages I had left on the server. I use Earthlink as my email server. I should have realized what happened when I suddenly had over 2500 sets of duplicate emails.

It appears that my Thunderbird is now set up for POP, although it had been IMAP for years. This is the second (or third) time his has happened in the last 6 months.

Three questions: 1) Can I change back to IMAP from POP without losing more 2) Is there a way to restore any of these emails to the server? 3) How can I prevent this in the future; once I update and restart, it is too late to prevent something like this as the damage is done.

Thank you.

HELP!!

Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it!

I've tried going through add-ons, I've tried deleting all of the Bing files that I can find.

HELP!!

PLEASE!!!

answer my question?

Firefox won't let me save new password because it "is not a common password." what does that mean? Aren't passwords supposed to be "not common?"

Hello, once again the function of restoring recently closed windows has stopped working, it is displayed in gray and you cannot enter it I usually work on two or three windows at the same time and this function usually works, but I can't use it for the second or third time. Can I recover closed windows? I will be grateful for your help Best regards, Paweł U

Hi All,

We can't see video's and posters in our website when we are opening from Firefox, We are getting below error message (Attachment ) and it is only happening from new version(115 ,116 and 117) of Firefox and old version(111.0.1 (64-bit)) it was working as expected.

Can someone help on it please , We have to update our browser to 117

How do I stop Threading in TB 105? The instructions at <https://support.mozilla.org/en-US/kb/message-threading-thunderbird> do not work.

Milus Campbell

Please can you stop updating Thunderbird, or at least give us poor users the option of whether to accept them? Every time you update it I like Thunderbird less.

I was guided to use Thunderbird by my computer repair man when Outlook Express became unavailable to me. Gods, I miss good old Outlook Express; I could do anything I wanted with that.

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.