All Products Support Forum

I am trying to add a secondary Comcast email account to T-Bird. The primary account was added OK. This is a sub account of the top one.

Note, I have 2 other computers and I was able to add this sub account easily, but that was some years ago.

When I go through the motions of adding my email address and password, when I click "Done" a window pops up with the massage "Secure Connection Failed" The error code is PR_CONNECT_RESET_ERROR.

When setting up the primary account, the little window asked me my password then asked if it was OK for T-Bird to access the account. This was as normal like all the Gmail ones I did.

But it seems this sub account cannot be added.

Any Ideas?

Thanks, Mark.

I'm at wits end. 1. I've been using TB for a very long time. Everything was working just fine until about a month ago. Now I don't receive email and can't send email. 2. I've tried working with my server provider (they say it's a TB issue). I've tried following several old responses - but have had no luck. So... 1. Did something change? 2. What do I need to do to get things working like they did before? Thanks

I'm using Focus on iOS. I have recently changed the password for a frequently used site, but Focus always cues me with the obsolete password. I can go into Lockwise and get the right one, but is there some way to clear this cached old password? I use Firefox and have it synced between iOS and Windows versions. It does not have this issue because the Firefox menu has a clear site data etc. option. How can I do this for Focus? Thanks.

Can't log in to Regions Bank Account. Message: "We can’t locate that page right now." after typing in password Works fine on other browsers.

Problem started Maybe around mid April. Have 5 computers: 2 running Windows 10, 2 running Windows 7 Professional, 1 running Linux

Problem occurs only on the computers running windows 7 Professional

Regards.

On my Tablet, the Bookmarks have decided to split into two folders :Bookmarks and Other Bookmarks. Not what I want. Is there any way that I can get them to combine to just Bookmarks?

I can't find a way to disable tabs scrolling. This is highly confusing, I have to always look for my tabs and do extra clicks and scrolling. This is very distracting. Also those two buttons - "<" & ">" - they occupy extra space. The left one is especially annoying because I expect a "+ new tab" button to be there. I don' want to test/use this new experimental feature, how can I turn this off? Thank you.

Hello, First post and could not find this surprisingly... I'm wondering what settings to use for windows 11 VPN section. i installed on my desktop but when i go to VPN settings in current win 11 it does not list a VPN. is this possible to use Mozilla VPN at OS level or is it only via ff browser?

 Thanks! 

I love Mozilla and what they do with their products! :-)

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate back or forward or what ever i have to do to get my old tb moved to the new cardbook tb supernova. Thank you.

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the laptop then tried scanning the it with WindowsDefender and Malwarebytes, and refreshing the application. On my desktop which is synced, there is no issue. I thought I was seeing things at first until I focused right on the bookmark tool bar and every 10-20 seconds one will just pop into a new position. Will a fresh install work? That's my next step, but wanted to see if there is a better solution.

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new one. It also won't let me disable the pop-up that asks for the primary password. Please advise.

Dear Sirs,

I have a common layout for folders. If I create a new folder, Thunderbird 115.10.1 (and previous versions) always uses a different layout. Sometimes I forget to change the layout and when opening the newly created folder I am confused. I find it also annoying to always apply my folder layout to the newly created folders.

Is there any method/setting to define/set the layout for new folders?

Kind regards,

Jens

Within last 2 to 3 weeks I noticed that when I click Get Messages the momentary line of text at bottom-left typically says "there are no new messages", or the "number of messages" about to be downloaded. (This is not the notification window at lower right.) Recently the number of messages actually received is not always correct. For instance, this morning the message was clearly "downloading messages 3 of 3", but only one appeared as a new, unread message in my inbox. This has occurred several times, sometimes qty is correct, sometimes not. My first question is whether this is a bug in Thunderbird, or something I need to pursue with my email provider? Second question: I am only requesting those for my account, but might the "missing messages" be downloaded for my wife's email?

If missing messages are for my wife how do I fix it so I only download mine? She doesn't have admin rights and I made no changes to our account settings. If missing messages are not hers then I am seriously concerned about this issue.

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says it is "not responding" and I close it down. I have tried several times and now have multiple copies of the local folders I've tried to delete.

I am running Thunderbird on Linux Fedora. I have two accounts set up. One of them is an icloud account. Every day, many times per day, it prompts for password. I have a nightmare to get one for it due to the new way Apple deals with stuff like this. I have to get an 'App Specific Password', which involves logging in, which I hate doing and doesn't work because I use a VPN and Apple discriminates against VPN users and locks my account every time i login (even though it's the same IP address every time).

I did manage to generate one, which got rid of the problem for a day or two, then it came back, generated again, and so I go around, each time having to unlock icloud account, remove old password, generate a new one, paste it into TB and then its fine for a few hours/days.

Would be very grateful for any ideas why this is happening and how to cure it.

thanks

When Supernova 115.2.3 starts up the CPU usage goes to 11-14% until the calendar brought into focus and then CPU usage drops to less than 1%. This problem exists on all up to date Win 10 Lenovo i7 PCs on which Supernova 115.2.3 is installed - it is not unique to one PC

There were claims that this issue would be fixed in version 115.2.2 BUT now in version 115.2.3 it still exists.

See before calendar and after calendar focus images of task manager

Will this issue be address soon?

Had all my emails stored locally. Accidentally uninstalled Thunderbird. Reinstalled. Unable to Import my old settings from my "profile". Error message says "Unexpected error" Was able to import configuration alone, but it was all wrong. Can't set up my gmail account. Error message "Malformed server" Please help

I'm developing an android app that uses the OAuth2.0 auth code flow to authenticate users. The app launches a CustomTab which in turn, responds with a redirect to the app's redirect scheme. Chrome redirects immediately, closing the CustomTab. Firefox does nothing regardless of the state of the "Open in app" setting.

In order to reproduce this: 1. Create an android app with a redirect scheme 2. Create a webserver that simply redirects to that scheme 3. From the app, open a CustomTab to the webserver 4. Observe the CustomTab not redirect

For a more concrete example, I can reliably reproduce using the sample app from https://github.com/kalinjul/kotlin-multiplatform-oidc and an [Authentik](https://goauthentik.io/) server but I'm sure something like Auth0 would have the same problem.