All Products Support Forum

'It is a mix of topics, not one browser. Can´t access any of my emails & accounts (Google, Mozilla Firefox, Windows.) Could the tree of you please come to an agreement and automatically take care of my passwords/2-step verification/etc? Or send me another kind of authorization?I am a Brazilian journalist and professor in Petrópolis, Rio de Janeiro, Brazil. Still lucid enough to work but memorizing became more difficult after 2 covid-19 for million of people. I am 70, live alone and am not complaining - but wished IT, IA and others would at least help me. On the contrary, I am uncapable of writing/talking with family and doctors due to what seems to be a tech conflict between the above mentioned providers. Tks a lot for any help you may provide: please send me one, not three passwords or codes or 2-factor. It would be my Christmas present! Tks a lot! Vitor Sznejder at either [removed email from public], or [removed email from public]. WhatsApp and/or Telegram, both [removed phone# from public forum]

Hi CS Team,

Could you tell me how to add more tabs/ windows, please? I’m using Ipad and it’s only could use 1 window in this browser. I tried to switch between desktop view and mobile view, but didn’t see any difference. Please refer attached screenchot. Thank you in advance.

Regards,

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black with a small spinning circle, rebooting to iPad's/iPhone's entry screen. This started happening recently, in early 2023, after updating iOS. Very very very (did I say "very"?) annoying. If this is not a current Focus bug report, it should be.

I added a search engine. I had the right %s URL string. When I added it, Firefox Focus said "make sure you replace the search string with %s". That made me think it was checking the URL, so I added https:// in front, BUT I accidentally removed the first letter of the URL. It let me add it, but then searches didn't work. It letting me use the typo implies it doesn't check the URL.

A novice user may not realize that the error really means "add https://" not the catch-all "check your %s". Not sure where to report bugs, so I'm adding it here.

The workflow to fix my typo could also be improved upon. It's dark-pattern adjacent to have to go in to search settings, change the default to another engine (assuming there is one), get kicked back to main settings, then have to go back to search engines, remove the one you added, then add it again. Could be fixed by having Focus actually try the URL when adding one. I think adding offline would be a very infrequent use case, but you could make it prompt "Hey, I can't load this URL are you sure you want to add it?"

I was looking up a Kinder candy product called "Happy Hippo" yesterday afternoon, and briefly surfed around a website for a weird American supplement company with the same name that also came up in the search results. (Just out of curiosity trying to figure out what the supplement they were selling even was.)

That supplement company subsequently showed up in my inbox this morning offering me a discount code. And to state the obvious: I ABSOLUTELY did not give this sketchy supplement company my email address while on their site.

I would be alarmed to find any company tracking me to my inbox after simply browsing their website for less than two minutes, but for it to happen after using Firefox Focus, I'm also dismayed.

I've already unsubscribed from their mailings and sent a strongly worded email about the invasion of internet user privacy, but half the problem must also lie on Firefox Focus' end. I don't know who can look for bugs or loopholes that would have let this happen, but hopefully reporting it here will start that process.

HI IM A COMPLETE NOVICE ,I RECENTLY SIGNED UP TO FIREFOX V P N BY ANUAL SUBSCRIPTION, BUT IM WORRIED DAILY NOT KNOWING WHETHER MY VPN IS SWITCHED ON AS IM PLAGUED ALL THE TIME FROM WIN 10 TRYING TO USURP ME TO THERE BROWSERS ECT, IM SORRY I DONT LIKE THERE BING BROWSER, SO HOW DO I CHECK AND VISUALLY HNOW IF MY FIREFOX N P N IS ON OR SWITCHED OFF BY WINDOWS 10 TRYING TO CON ME, PLEASE ADVISE REGARDS WILLIAM

Will a mozilla tech install the vpn for me? (I'm not very good at the tech) I have windows10 and use Firefox. Assume Focus is an up grade to firefox. Does it offset the need for a vpn?