Extremely High Ram Usage

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so… (read more)

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

Asked by customhitcher 1 day ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Recaptcha. Are you goping to let is work again or must I go to Chrome?

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using t… (read more)

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using the Proxy option, I have tried not using the Proxy Option. Nothing seems to work. Are you planning on addressing this issue or must I go to another browser to do what Firefox USED TO ALLOW ME TO DO?

Was this breakage planned or did you screw up and do inadequate testing?

Asked by Phredd 2 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

recaptcha

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an in… (read more)

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an infinite spinner in firefox v125.0.3. I've tried the same sites in chrome and edge and the recaptcha works fine. In FF, I have cleared my cache, disabled tracking protection, disabled anti-virus and tried troubleshooting mode - still get the infinite spinner. Last week, I had no problems with recaptcha.

Asked by bill340 22 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Recaptcha Not Working in Firefox Specifically.

Recaptcha isn't working in Firefox. It works in Chrome, Opera, and Edge with no issues, it will either just go to a check mark or open the window with the pictures to cho… (read more)

Recaptcha isn't working in Firefox. It works in Chrome, Opera, and Edge with no issues, it will either just go to a check mark or open the window with the pictures to choose, on both regular pages and on the Google Recaptcha Demo site Google Recaptcha Demo site. But when I load a page that requires Recaptcha in Firefox, it just spins forever. It was working fine a few hours ago, and I didn't change any settings or anything in Firefox. I was filling out a job application and it worked fine, then I went to another job application and Recaptcha won't work at all, even on the Recaptcha Demo site.

I'm on version 125.0.3 (64-bit), on Windows 10. Not using a VPN or anything like that, just a standard Ethernet connection, with whatever Charter gives me.

Steps I've tried, none of which have helped:

1. Cleared Cookies. 2. Restart Browser. 3. Restart Computer. 4. Restart Modem and Router. 5. Opening Firefox in troubleshooting mode. 6. Ensured Firefox was up to date. 7. Reinstalling Firefox. 8. Turned Connection Settings to no proxy. 9. Turned off Enhanced Tracking Protection. (It's set on standard otherwise, and I didn't change it) 10. Release/Renew IP via Command Prompt.

I'm genuinely at a loss of what to do, after a couple of hours of searching around for solutions. I don't get how it just stopped working in the span of like ten minutes when I didn't change any settings or anything. Firefox is my main browser and it would be a tremendous pain to have to use another browser for any pages that require Recaptcha.

Any assistance or advice to solve this problem would be greatly appreciated!

Asked by coolman50002001 20 hours ago

Last reply by sjduskin 1 hour ago

Buttons don't always work.

Just in the last few weeks, "buttons" on web sites do not work in Firefox, but work fine in Chrome. Example: https://www.mealtrain.com/users/sign_in/ The sign-in butto… (read more)

Just in the last few weeks, "buttons" on web sites do not work in Firefox, but work fine in Chrome. Example: https://www.mealtrain.com/users/sign_in/ The sign-in button does nothing in Firefox, yet works fine in Chrome. V. 125.0.3, Windows 10.

Asked by mhdavisjr 3 hours ago

Last reply by cor-el 1 hour ago

Firefox can’t establish a connection to the server at wss://gateway.discord.gg/?encoding=json&v=9&compress=zlib-stream.

I've been trying to connect to discord for a while, left it on for 2 hours and hasnt loaded. when i opened the console log, all it said was "Firefox can’t establish a con… (read more)

I've been trying to connect to discord for a while, left it on for 2 hours and hasnt loaded. when i opened the console log, all it said was "Firefox can’t establish a connection to the server at wss://gateway.discord.gg/?encoding=json&v=9&compress=zlib-stream" all over. Please help.

Asked by uyhgjigy 8 hours ago

Last reply by cor-el 1 hour ago

Google ReCAPTCHA is not working on all websites

Google ReCaptcha is not working on literally all websites. Once I click on checkbox "I'm not a robot" It gets stuck on infinite loop. Although working on Mac OS in Firefo… (read more)

Google ReCaptcha is not working on literally all websites. Once I click on checkbox "I'm not a robot" It gets stuck on infinite loop. Although working on Mac OS in Firefox and Chrome or any other browsers. The issue is primarily with Windows version

I already tried clearing cookies, cache, disabling Tracking Protection, adding sites to DNS white list

Environment: OS Windows 11 Version 23H2, Firefox 125.0.3 For testing used: https://www.google.com/recaptcha/api2/demo

Asked by Maxim L 15 hours ago

Last reply by cor-el 2 hours ago

"ESR channel" displays "Daily channel" warning

For some reason, my Thunderbird recently "updated" to version 115.10.2, and the "About Thunderbird" dialog says that it is on the "esr update channel." I can find no inf… (read more)

For some reason, my Thunderbird recently "updated" to version 115.10.2, and the "About Thunderbird" dialog says that it is on the "esr update channel." I can find no information about the esr channel. However, when I start Thunderbird, it displays the "Welcome to Thunderbird DAILY" screen. Am I correct that this is an error? If I were really on the daily channel, I think that the version number should be higher.

Asked by James6M 3 hours ago

Last reply by Wayne Mery 3 hours ago

Cannot Copy Text from Thunderbird 115.9.0 (64-bit)

I am using Thunderbird 115.9.0 (64-bit) on Windows 11. I am finding that I cannot copy text out of a Thunderbird window (e.g., an incoming message or a message-compositi… (read more)

I am using Thunderbird 115.9.0 (64-bit) on Windows 11.

I am finding that I cannot copy text out of a Thunderbird window (e.g., an incoming message or a message-composition pane).

If I select text and "copy" (e.g., by context menu with right click or Edit-Copy ordinary menu), my clipboard is cleared.

If my clipboard is not clear (text copied from another application), I can paste that into a Thunderbird message-composition pane. But if I then select that same text in the Thunderbird window and then do "copy" (above), the clipboard is cleared. Pasting (into a Thunderbird window or something else, like Notepad) pastes nothing.

I have noticed this problem only in the last week or so.

Asked by gil-ffx 1 month ago

Last reply by karl70 4 hours ago

Thunderbird issue

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but do… (read more)

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but does NOT allow to copy anything.

Asked by karl70 7 hours ago

Last reply by david 4 hours ago

McAfee Intrusions

Lately, when I'm on a website and click into an article to read, suddenly the McAfee anti-virus ad or whatever you call intrudes and takes over the browser page I'm on an… (read more)

Lately, when I'm on a website and click into an article to read, suddenly the McAfee anti-virus ad or whatever you call intrudes and takes over the browser page I'm on and won't allow me to navigate way or stop it unless I close the browser tab and/or navigate away from the page all together.

Why is this happening? Is it something in the my particular browser? If yes, how can I remove and prevent this from happening?

Is it something that is occurring on the server of the site I'm visiting? Should I notify them what is happening?

Any help and advice greatly appreciated. It is very annoying. I don't have McAfee installed and it's not a pop-up, it happens within the browser page itself.

Thank you,

Marty

Asked by Martin Brown 6 hours ago

Last reply by cor-el 4 hours ago

Deleting multiple e mails not working

I used to be able to select a range of e mails using the cursor to select the first e mail and then press shift key and the last email with the cursor to select the rang… (read more)

I used to be able to select a range of e mails using the cursor to select the first e mail and then press shift key and the last email with the cursor to select the range of e mailsin my inbox to delete them. I could use the delete key, the button in Thunderbird or right click to bring up some functiosn such as delete selected messages. When I do this now the messages, which are normally unread, show as read but have not been deleted. I try again with the now read messages but they still will not delete. Its fustrating

Asked by noorman.crabb 5 hours ago

Last reply by david 4 hours ago

Cannot get pass recaptcha

Hello, there seem to be a recaptcha issue - it was working yesterday, and today it doesn't. Here are the sites you can try to reproduce the issue: https://www.uniquega… (read more)

Hello,

there seem to be a recaptcha issue - it was working yesterday, and today it doesn't. Here are the sites you can try to reproduce the issue: https://www.uniquegardendecor.com/contact-us/ https://www.kbauthority.com/help.php?mode=update&section=contactus https://www.outsy.com/contact-us/ And it looks like it's only happening in the US. Firefox version: 125.0.3 (64-bit) Please advise

Asked by Marina 6 hours ago

Last reply by cor-el 4 hours ago

Messages Not Going Out / Messages Coming In

Thunderbird Error Message (attached). Sending of the message failed. The message could not be sent because connecting to the Outgoing server (SMTP) cs15.uhcloud.com faile… (read more)

Thunderbird Error Message (attached). Sending of the message failed. The message could not be sent because connecting to the Outgoing server (SMTP) cs15.uhcloud.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.


What is the phone number for support?

Asked by info11273 6 hours ago

Last reply by david 4 hours ago