Showing questions tagged: Show all questions

Authentication application.

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no … (read more)

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.

Asked by pherm63 3 months ago

Last reply by Paul 3 months ago

Need to change my email address

I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not w… (read more)

I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not work anymore. Please help.

Asked by Len 3 months ago

Last reply by Paul 3 months ago

Remove secondary email from locked account

Hello, I have an old account that I'm locked out from. The two factor authentication is activated but I don't have access to that device nor do I have the recovery codes… (read more)

Hello,

I have an old account that I'm locked out from. The two factor authentication is activated but I don't have access to that device nor do I have the recovery codes. The email registered is an old one that I do not care much about anymore. However, the recovery email/secondary one is my regular email address that I do use daily. Is it possible to have that one removed from the old account so that I can create a new one using that email? It's super annoying being prevented from registering an account using two of my email addresses.

Thanks!

Asked by andre.wahlb 4 months ago

Last reply by Paul 4 months ago

Need a new password for my Firefox account

I misplace my old password on my Firefox account and had to purchase a new phone and I have a new password but it is not going through my selected new password is: [remov… (read more)

I misplace my old password on my Firefox account and had to purchase a new phone and I have a new password but it is not going through my selected new password is: [removed from public] and my email address is: [edited from public]@gmail.com

Asked by jimmyeugenepittman01 4 months ago

Last reply by Paul 4 months ago

information deleted wth password

I just forgot my password so i try to change the password and everything gone is there any possibly that i can get beck those info ? Otherwise i should stop using Fi… (read more)

I just forgot my password so i try to change the password and everything gone is there any possibly that i can get beck those info ? Otherwise i should stop using Firefox ?

Asked by salman00hossain 4 months ago

Last reply by Paul 4 months ago

passwords OTPs and verification code access

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also … (read more)

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Asked by ANNA HELENA 5 months ago

Last reply by Paul 5 months ago