Showing questions tagged:

The ChatGPT chatbot in the sidebar, We Use Cookies bos has a Manage link which opens but remains fogged and partially hidden

Opening ChatGPT in the AI sidebar, the We use cookies box opens and shows: We use cookies Cookies help this site function, measure usage, and support marketing. Manage yo… (read more)

Opening ChatGPT in the AI sidebar, the We use cookies box opens and shows:

We use cookies Cookies help this site function, measure usage, and support marketing. Manage your cookie preferences anytime. Learn more about our cookie policy.

The word Manage is a link to "Cookie Preference Center."

The link opens the "cookie preference centre", but it is fogged out and the expected tool to tailor my preferences (instead of just the 2 accept or reject), and the "Learn More" link are not accessible.

Open 2

Can't connect to one specific mail server in one specific network, other providers work.

Hello community, at my place of work no one can send or receive mail anmore using Thunderbird. The problem suddenly appeared last monday. No changes regarding the network… (read more)

Hello community,

at my place of work no one can send or receive mail anmore using Thunderbird. The problem suddenly appeared last monday. No changes regarding the network or settings in Thunderbird happened prior to this.

Here's what I tried so far and things I can rule out:

  • same problem appears on all devices (desktop and laptop PCs) in our office
  • our work mail server is online and working, I can access everything using the webmail-interface in the office network
  • new installation of Thunderbird without any profiles and fresh account confguration doesn't solve the problem
  • I can connect to our mail provider and send and receive mail when using my home network or my personal phone hotspot
  • I can connect to my private mail provider using Thunderbird while in the office network
  • troubleshooting mode doesn't solve the issue
  • renewing the internet connection on our router temporarily/once allowed some devices to receive mail
  • pinging the mail server (mailserver.[workdomain].de, no specific port) via command line was successful while Thunderbird was unable to connect to the mail accounts

IMAP-Log returns the following error codes:

  • D/IMAP URL failed with code 0x804b000e
  • D/IMAP URL failed with code 0x804b001e

I would be glad if somebody could help me out. If you need any more details I'll provide them. Thanks in advance!

Open 2

Firefox opens with a "cannot connect" message

Starting today (7/8/26), Firefox opens with a "cannot connect" message, have tried multiple online suggestions including downloading and "reinstalling" but nothing works … (read more)

Starting today (7/8/26), Firefox opens with a "cannot connect" message, have tried multiple online suggestions including downloading and "reinstalling" but nothing works

Open 1

Does an accessibility conformance report or VPAT exist for Thunderbird?

We are undergoing an accessibility audit of all our information communication technology solutions for a local government entity. This audit is to ensure our compliance w… (read more)

We are undergoing an accessibility audit of all our information communication technology solutions for a local government entity. This audit is to ensure our compliance with the updated Americans with Disabilities Act Title II Rule on Web Content and Mobile App Accessibility regulations in advance of the April 2027 enforcement date.

Does an Accessibility Conformance Report or VPAT with the WCAG standards used and conformance level noted exist for Thunderbird? We are hoping to find these for Thunderbird Desktop as well as Thunderbird Mobile (iOS and Android).

Open 1

Trying to find an old password for my backup data

For some reason firefox uninstalled on my computer, I genuinely do not know why. When reinstalling it, I have an old save from my backup of that morning (I have it setup … (read more)

For some reason firefox uninstalled on my computer, I genuinely do not know why. When reinstalling it, I have an old save from my backup of that morning (I have it setup that way). However, I do not remember this password whatsoever and I am freaking out a little bit since I have information on there and I am just trying to get it restored onto my account.

Any help would be appreciated.

Open 1

trying to use built in VPN but nothing happens when I click on icon.

The instructions for changing country in built in VPN do not work as after clicking on icon it states open VPN and nothing happens to open it. I am trying to set France … (read more)

The instructions for changing country in built in VPN do not work as after clicking on icon it states open VPN and nothing happens to open it. I am trying to set France as my country.

Open

youtube isnt working correctly and i cant get any helpful info

on and off issue for a few months now. i dont know if its a firefox issue, a youtube issue, or something else about my laptop. everything says i have the latest update, m… (read more)

on and off issue for a few months now. i dont know if its a firefox issue, a youtube issue, or something else about my laptop. everything says i have the latest update, maybe part of an update broke youtube, i dont know for sure but at this point i have to assume its firefox because it works fine in another browser and mobile app, but i highly prefer to use firefox

sometimes a video will play normally until i "interact" with it: if i have to pause, it wont unpause if i fast forward or rewind, audio will do so but the video will not. or vice versa if i click a different video, whether the current one is done or not, the new one might load 70-75% but not complete and just stay on the current video after any of these happen, the page is basically unresponsive; i can open a new tab but youtube will not open in that tab, but anything else works completely fine. if i close the tab or browser, there is a delay before it actually closes and sometimes the audio is still playing after the browser closes, in which case i can only restart my laptop entirely.

ive tried to reprt this to youtube but i dont trust it actually got to human support. i also tried the "report a broken site" in firefox the other day.

Open

How to increase the buffer size for videos

How to increase buffer time for video, how to load at least 2 min of video instead of how it's now about 30 seconds. I live in the countryside and I can't change my inter… (read more)

How to increase buffer time for video, how to load at least 2 min of video instead of how it's now about 30 seconds. I live in the countryside and I can't change my internet speed (I tried). I have the fastest speed that they can send, but still I can't watch anything normally because it constantly stops videos to load more

Open

Mozila VPN

When I press F9 (browsing mode), the VPN automatically turns on. Why is this? This happens even if the VPN was previously disabled on that website! = It's also unclear w… (read more)

When I press F9 (browsing mode), the VPN automatically turns on. Why is this? This happens even if the VPN was previously disabled on that website!

=

It's also unclear why I enable the VPN on one website, but it automatically turns on on all the websites I visit. Why? I don't understand! I only need it on one website! I have to constantly disable it! Sometimes websites won't open because of the VPN. But I don't always remember that I have it enabled! Very inconvenient!

Open

Tab Groups disappear when Firefox session is closed.

Windows 11 expensive high performance tower PC. When I am closing Firefox I am warned that I am about to close 80+ tabs although. I actually had only 13 tab groups (clos… (read more)

Windows 11 expensive high performance tower PC. When I am closing Firefox I am warned that I am about to close 80+ tabs although. I actually had only 13 tab groups (closed) and one ordinary tab open (The New York Times) I close Firefox anyway and ALL the group tabs disappeared.

Sometimes, when I am warned that I am closing 80+ tabs, they luckily they haven't disappeared upon restarting Firefox. This happens often.

I know how to reconstruct my tab Groups proceeding from listing all tabs.

Sometimes the tab groups don't disappear. It makes no difference whether I start a Firefox session on my just rebooted PC (and run PC for a minutes only using Firefox) or not. When I recently closed Firefox I could see from task manager that there was minor activity showing in the Firefox app which surprised me. I hope you have an idea of what might be occurring. I'm not a novice, I purchased my first PC in 1989

Thank you, Anita

Moderator note: This question has been edited to fix the formatting.

Open

Can't find any location in the weather widget

I tried to use 'Change location' in the weather widget on the New tab page. I can type my location name in the search box, but it doesn't give any results. Thanks for rea… (read more)

I tried to use 'Change location' in the weather widget on the New tab page. I can type my location name in the search box, but it doesn't give any results. Thanks for reading my question!

Open