All Products Support Forum

In the recent versions of Thunderbird (102.2.x, 102,3,3, 106.0b5, and possibly earlier) searching messages no longer works on my home system.

On the main message screen, the Quick Search field used to let me quickly filter out messages with a subject or sender matching whatever I put in that field. It would in fact start filtering matches as I'm typing. This no longer happens, with multiple email addresses (such as GMail, or my ISP).

If I bring up the full search dialogue while on a folder from one of my email accounts (so that it should be able to guess which account I'm searching in) the "Search for messages in" field is greyed out. with the text "No available folders".

The thing is, my work computer with Thunderbird 102.2.0 still has functional search (both Ouick Find and the full search dialogue).

When I download a pdf file while using Firefox, the file won't open. They will open if I download them using a different browser. I've scanned for viruses, malware, etc. and nothing is found. I turned off "block popups"

How can I fix this?

I have found out finally how to get logs of my problem and dont know where to go from here. its really been a pain for a long time. not being able to install new extensions always saying corrupt ended up being able to install them from the user / appdata / roaming / mozilla etc etc / extensions but now thats stopped working .. anyway here are the logs looks like its hanging from not being able to remove the file from staging. any help would be greatly appreciated

1674616476069 addons.xpi ERROR Failed to remove file C:\Users\Kevin\AppData\Roaming\Mozilla\Firefox\Profiles\mnqwub7b.Kevin\extensions\staged\@hoxx-vpn.xpi: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.remove]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/addons/XPIInstall.jsm :: recursiveRemove :: line 1013" data: no] Stack trace: recursiveRemove()@resource://gre/modules/addons/XPIInstall.jsm:1013 startInstall()@resource://gre/modules/addons/XPIInstall.jsm:1895

thank you

Kevin

I use Firefox (78.15.0esr) to access Ancestry.com. I use a MacBookPro 15in (late 2013) fully rammed etc. Also tried the same procedure on another MacBookPro 13in (late 2015) with same result. Also updated Java to ensure latest version.

Problem 1. Having problems utilising there Messaging system and

Problem 2. Cannot see Graphics (i.e. pictures attached to individual record files [though thumbnail's can be seen]).

What I have done: I approached Ancestry and was sent several generic FAQ URL's (https://support.ancestry.com/s/article/Fixing-Page-or-Button-Problems-on-Ancestry?language=en_US) suggesting clear cache etc. • Have tried all of their 'suggestions' (and on a second computer) with no benefit. Any ideas on what I could do to rectify the issues? • The people assisting don't appear to understand HTML.

I have installed Strongbox; however, it will not add to the toolbar in the upper right of the browser where other extensions appear. Clicking on the puzzle piece just takes me to the page of installed extensions. Even though it indicates it is installed, I find no way to access this password manager.

I use the most current Firefox on Windows 10.

I recently updated my system (OpenSuse15.4) which included a Firefox update to version 109.0.

I regularly use my mic for google voice, however even though I can select my microphone in Google voice, It never shows any input.

I tested my mic in other apps and it works fine. When I pull up my systems pulse audio volume control (pavucontrol), it does not show firefox in the recording tab like it used to when using Google Voice.

To test to see if it was a Google Voice error, I also tried testing my mic at https://mictests.com/, and zoom.com, but after selecting my desired input device, mictests.com was also unable to record anything, and again, pavucontrol did not show anything being recorded.

I have attached an image of pavucontrol that shows audacity recording audio. Normally, I would also see Firefox in this window when using the mic.

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the published css solutions (a year ago) on mozilla support do not work for these versions

Hello,

A few weeks ago something changed in my Firefox browser where popup boxes do not show. For example, if I want to download a file, the pop-up box with the options for downloading do not show. If I want to attach or upload a file, the popup does not show. Even if I want to change a setting in my my Firefox account, I cannot if it requires a popup box.

If I restart my computer (not the browser), the problem goes away, but eventually it happens again.

It is really disruptive. Now I have to do about 60% of my work in another browser. All of my account info, bookmarks, and passwords are saved with my Firefox account, so I would prefer to be able to use Firefox. Any suggestions on how to fix? I should also not--this has persisted despite updating.

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at the end of the recipe, over-print wrapped text at the top of the second page of the recipe obscuring underlying wrapped text.). This error had appeared occasionally in the past, but now is consistently present. I have refreshed my up to date version of Firefox and cleared old print settings. The error shows up on printing to two separate printers and it shows up when printing from a desk top and a lap top computer with synced Firefox, and from a separate lap top with Firefox that is not synced. The error DOES NOT show up on printing with either Chrome or Edge browsers.

NY Times Cooking customer Service has not received inquires about this error and suggested the error lay in a settings issue.

Have others reported this error?

All suggestions will be appreciated.

Thank you, Fred Pintz

I am trying to upload some emails via Thunderbird into an IMAP mailbox. I'm having to do this in 2 steps as they are stored in an MBOX file Step 1 is to load them all into a local folder in Thunderbird - no problems there, all 2279 emails load Step 2 is to copy them folder in IMAP mailbox. However, many of them disappear. They are all phishing emails and I believe some (or all) of those that disappear have viruses with them - however, I need to keep them for testing. I can't find anywhere in Thunderbird where they may be being scanned.

I'm running Thunderbird in a Linux VM on a Windows machine. I've excluded the directory where the VM is stored from checking by my AV software. I've also (just in case) disabled my AV software entirely, but this hasn't made any difference.

I've found where Thunderbird scans for phishing emails and turned that off. I can't find anything in Thunderbird that scans for viruses, or if it does what happens to them.

Any help would be appreciated. Thanks

I keep seeing folders added to Thunderbird everytime I start it. These folders exist right under the Trash folder and start from msgFilterRules-1.dat all the way to msgFilterRules-14.dat. If I try to look in these folders they have no contents.

How do I get rid of them and fix what the issue is.

When I play a video or audio, the audio stops abruptly if i add a new tab or switch between tab. This is of recent nature. There is no yellow marks on the device manager. When I click the sound is totally gone. I have not changed any settings. I tried a thread solution of making false in auto pref media in about:config. But that does notfix the problem. why this happens and how to fix it I was adding speakers to a pc after quite long time and the sound plays well. But i could not hear the audio if i change the tab or add a new tab

Like I said, Firefox takes 6 seconds to open at startup. After that, it blinks with delays while in a tab of any kind. I've been an adamant Firefox user and proponent for years, but after spending hours upon hours trying to determine and fix the problem with absolutely no success, I've given up and have moved to Chrome. I'm further discouraged with the only way to report a solid problem is to open a topic for "discussion". I am a seasoned technical computer and system engineer with mores years experience in IT than most people's age reading this. This is not a discussion, it is a report of a failure in Firefox. For those that are about to write and ask if I restarted it in safe mode, ran the troubleshooter, uninstalled it and reinstalled it, started it with a new profile, removed any extensions installed, removed themes, add ons and any other possibly interfering software, restarted my PC (Windows 11), removed cache/cookies/ and whatever, checked internals, checked hardware, checked the OS, check for corrupt or incomplete Visual C++ software or install, checked for malware, disabled virus software, checked for conflicts with your Internet security software, the answer is yes.... many times over.

I am using a Mac Desktop with MacOS Big Sur Version 11.7.2 /Firefox Version 109.0 and my homepage is being overlaid by the Google Search Window. This happens whenever I scroll right then left the the Google Search Window overlays the top window of my homepage. I notice that if I refresh the page by clicking the refresh button the Google Search window sometimes goes away.