All Products Support Forum

Thunderbird stopped communicating with homtail after upgrading to v 115.0 I can send emails using smtp-mail.outlook.com but it fails to retrieve messages from outlook.office365.com There's no error message, it simply fails to connect. (A pop-up window may appear for a few seconds, then it closes, with no new messages downloaded and no errors shown) I'm using the POP setting. Tried to recreate the account as IMAP - it just shows "checking password", would not proceed any further. (No error message, no timeouts. I tried to enter incorrect password on purpose - still no error message, apparently they don't even connect.) Disabling firewall doesn't help. EVERYTHING WORKED FINE BEFORE THE UPGRADE! PLEASE BRING BACK THE WAY IT WAS!!!

Hi, I run TB on 2 machines. On one (running Win10) Supernova downloaded automatically, odd as I thought you had to opt in to get it. (The other running Win11 is still on v102). No problem as it looks good. (I'll make any suggestions separately.) But I'm concerned about migration as I have a lot of messages, both archived and in live folders. Judging by some forum responses version 102 should still be lurking in the background. Is that right? And if so what's the migration plan once Supernova is out of beta? And as I was about to move storage location from C: to D: for space issues, is it best to hold off until Supernova is fully live?

Somehow I managed to remove the "New message" button above my email address. How do I get it back? I have tried looking through the toolbars, but so far nothing is working.

Does anyone have any ideas?

Thank you!

I recently installed the Flatpak version of Thunderbird Version 115.0.1.

I can no longer start Thunderbird from the command line. It is supposed to run by using the command flatpak run org.mozilla.Thunderbird. When I issue this command nothing happens.

I can however start Thunderbird by using rofi. When I use rofi to start Flatpak Thunderbird, it runs perfectly.

I do not have any problems with any of the other Flatpak applications that I have on my system. Prior to updating Thunderbird, I did not have any problems with the Flatpak version of Thunderbird that I had installed. It is just this new version of Flatpak Thunderbird that is giving me problems.

I am running Debian Linux version 12.

I am not receiving my hotmail.com email now after this latest update to 115.2.2. This is a real problem, I get a popup window about Microsoft not being able to sign me in...? What the heck have you done to me with this update. I want to go back to my previous version, but I can never find any info on how to do that and I am not positive what version I had before this Supernova edition. This new one has caused me a big headache that I really don't have time for. Pease advise how to return to version 102.? ASAP

How do I adjust the spacing so that the squares show in full on the side? I tried grabbing the darker gray bar, but that doesn't work.

So what have they changed it to? Cause that is irritating.

Thank you.

I am a POP user using Thunderbird Version 115.2.3. I retrieve the mail headers first, then when I click on a message to see the contents of the actual message Thunderbird skips to the next message. The message I had wanted to read now becomes the previous message. I then have to go back and click on the message to see its contents. Please correct.

I have a mail provider that has a funny folder hierarchy like inbox

   trash
   sent
   ...

Basically, all folders are under "inbox".

• • Before version 115.2.3**, smart folders were handling that properly.

Now, when I add that "inbox" in the "inbox" smart folder search, it appears for a few seconds there, then disappears until I actualize" again the inbox smart folder. Sometimes thunderbird crashes/

If you have enabled the Menu Bar, maybe you find it is the same colour as the Unified folder and want to change it. Maybe you want to change the colour of the opened Tabs. Read the information below to help you use 'userChrome.css' and tailor make your own Thunderbird.

Please restore my old version of Thunderbird - at 85 years I am not computer savvy and I am too old to learn new tricks. So please tell me how I might get back the previous layout of Thunderbird. Kind regards, Lawrence (Laurie) Ford. Melbourne Australia. 2nd October,2023.

After installing the latest version, when I print an email with more than one pages, the first page is blank after the From/To/Subject info. The rest of the mail continues in the second page. How can i fix that? Thank you in advance

Hi ,

Ver 115.00

I can t find the way for a shortcut "pick up" mail just for one account... There is "pick up all accounts" but not a specific one...

thanks

Pierre

Congratulations, between the latest Firefox patch and the gad awful 115 Thunderbird, I can no longer access ANY of my emails, current incoming ones or old saved ones nor my calendar. So, now I will be unable to do my job or attend my various meetings. AND I DIDN'T EVEN GET AN OPTION TO SAY YES OR NO OR BACKUP MY PROFILE. XXXXX [edited for language]

TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop)

Fresh laptop, fresh install of TB.

When trying to connect email@example.com (not really my email), TB correctly detects that my domain is hosted at Google, configures IMAP and SMTP for OAuth2, and pops up the window to authenticate.

Instead of an authentication prompt, I'm met with this error:

URL: https://accounts.google.com/o/oauth2/auth?response_type=code&client_id=<CHOMP>aq8lmia8j<CHOMP>.apps.googleusercontent.com&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&login_hint=user%40example.com

Text: Did Not Connect: Potential Security Issue

Thunderbird detected a potential security threat and did not continue to accounts.google.com because this website requires a secure connection.

My Thunderbird just got updated to v. 115, I'm on Ubuntu 20.04 with KDE/Plasma 5.18. I have two questions, one of which is possibly a bug.

1. The new layout places a lot of buttons in the window title. How do I remove them? I'd like a standard window title like most of the other app (say, Okular) have.

2. My window manager works with focus-follows-mouse, and a window is raised whenever I click on the window borders or title. With Thunderbird 115 that doesn't work anymore: if the Thunderbird window is partly below some other window, and I click on its borders or title, it is *not* raised. How to fix this? Should I report a bug?

Cheers!

Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL!

But I can not seem to find a way to go to the Start Page, other than restarting Thunderbird.

The Go Menu mentioned in the article below is not there anymore. And I can not find a Home button when customizing the toolbars.

https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page

Is this a me problem, or something that will be added as we go along?

I run Thunderbird 102.13.0 (32 bit) on W10 Home. After Thunderbird updated late last week I have been having problems sending emails with my work Microsoft Outlook Office365 account (no such problems up to last Thursday 13 July) : Emails with just a couple of words in the body arrive but with nothing in the body. Emails with just a couple of words in the body and a text file attached arrive but with nothing in the body and without the attachment. Emails with just a couple of words in the body and a Excel file attached fail to send at all (error message). No such problems sending emails via the Office 365 web portal. I have Exquilla installed and its licence is current. Tried removing the Outlook account and re-installing it, but this made no difference. Temporarily disabling my ESET NOD32 AV software made no difference either. Tearing my hair out. Would anyone have any ideas on how to fix this ?

Hi,

This just started tonight: I'm running TBird 115. I have several email accounts downloading to a unified local folder. With previous versions, I could click on the Download email icon and select individual accounts to download. I can't find an option for downloading individual accounts in the 115 GUI. Is that gone?

my Thunderbird automatically updated on Wednesday: 'Version 115.2.3, first offered to channel users on September 20, 2023'. I have just received my 1st email with an attachment but the buttons that were previously displayed permitting me to save the attachment are no longer there - so I can't download attachments.

This applies to all previous emails received with attachments not just today's one. The attachment is there and downloadable on webmail but not when it reaches my Thunderbird client.

What has happened please, and how do I access attachments?

Thanks - Anthony Rae

I have 2 problems with the TB Inbox.

1. When a message is marked as read and I go to another folder, the message is gone when I return to the inbox. The missing message is not in trash or any other folder. Edit> Undo Delete Message does not recover the message either.

2. The Inbox header shows 216 messages but the Inbox is empty and contains no messages.

Using Repair Folder does not sole the problems. There are no add-ons in place.

Any suggestions on how to resolve these issues would be appreciated.