All Products Support Forum

Please tell me how to get my address books back after moving to a new computer. I have thunderbird, and I've gotten my inbox moved, but my address books are empty. I had hundreds of contacts. How do I get them back. I've tried the import tab but it only wants to import from a file on my computer. As I understand it, my provider keeps data such as this, I just need to know how to access it. My internet provider is Optimum/

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy and tries keeps reloading. Please help.

-Theo

When I have Firefox minimized (with several tabs) and I click on its icon in the taskbar, FF does not immediately open, but little icons for each of the FF tabs show and I have to choose one of the tabs before FF fully opens. This is very annoying. If the program were to fully open, the one tab I was recently using would open and I could continue with my work. Is there any way to make FF fully open when I click on the FF icon in the taskbar? I am using FF 118.0 (64 bit) in Windows 11. Thanks for your help. Jerry

PS: the icon below shows what happens when I am clicking the FF icon and shows the two tabs open in FF.

when i open a new tab,add on managers tab also opens. open another tab same thing, so if i have 4 tabs open also have 4 add on managers open it dose not do it in troublshoot mode

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC.

- I have sync turned on both - Bookmarks toggled on both - I am signed in - I have clicked "sync now" on both devices multiple times - I have un-bookmarked and re-bookmarked pages multiple times - I open up "search bookmarks" on PC and type the mobile website name and nothing comes up - I try and edit the location of the mobile bookmark into "other" or "toolbar" etc and that doesn't make it appear

Now, A reply from "Paul" said this is a google issue and it is not. I have 3 gmails and I can't open one of my email accounts using Firefox but I can open it through Microsoft Edge. I have emailed Google about this so far I have been ignored so, when I discovered that it would open through Edge and Chrom this told me it's an issue with Firefox not google and the problem started with the last firefox update. So, I already know it's not an issue with google and I have no problem with my other email accounts just the one.

On a site with a menu along the top the rightmost item is missing, and only in Firefox, not Chrome or Edge. It happens on various pages with the same menu setup. I cleared cookies & cache, turned off extensions, no luck. See attached image. What could the problem be ?

When I opening new webpage, for 1-2 second's i see white blank page (which is normal), the question is: how can I protect my eyes and change this default blank white color screen to something... darker?

Addon "Dark Reader" did not help.

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option is not showing up for me in windows 11. I have refreshed Firefox with no success to try to correct this situation - thanks in advance for any help you may provide – del

Hey!

I'm working on a translation management software called Plunet.

There are text boxes within Plunet where the spell checker does work, and others in which the spell checker is not even an option. It doesn't recognize misspelled words by underlining them in red, and when I right-click on words, the only option available is "Link". (See screenshot.) Any ideas?

Thanks!

I am locked out (padlock icon with red slash) of all the websites (except gmail) that I use all the time. I did a “refresh Firefox” but that did not help. What could have caused this all of a sudden? HELP!

None of my pw managers are working on Firefox now. They use to. The extensions are in place. I have uninstalled and reinstalled the managers. I have reviewed the settings in Firefox and notice nothing that would stop any of the managers to work. They allow for the email to be populated but the actual passwords will not. And as I said this is the same for any of the password managers I have, i.e., not just one. Should I uninstall Firefox?

Hi! A few days ago, I changed from Windows 10 to Windows 11. After that I cannot scroll on somewebsites that obvious have more content to show, it is a static webbpage that is shown. The size on the screen i 100 percent. This have never happened before, when I had Windows 10 and is a problem. I have to change to Edge to get access to the whole webpage. What do I have to do?

I use to be able to open a new Tab and automatically get the home page to appear, now it seems that I either get a generic Firefox home page or a blank one. This is not what I want nor need, if it was I would have chosen it. What is the point of having a home page if you cannot use it??? Having the home page icon now becomes a special icon for a page one just likes to use every time they open a new tab that you have to click on every time you need it. It just happens to be EVERY TIME I open a new tab.

Thanks for your help.