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Thunderbird is stating that there are no new emails on my gmail account. There are emails.

As of today (6th Jan '26) TB claims there are no new emails. This is incorrect, they are there on Gmail, and have appeared on my iphone. Can't find any way of getting TB… (read more)

As of today (6th Jan '26) TB claims there are no new emails. This is incorrect, they are there on Gmail, and have appeared on my iphone. Can't find any way of getting TB to play nicely with Gmail, any suggestions for a work round gratefully received.

Asked by pete.spedding 1 week ago

Last reply by Matt 6 days ago

  • Solved

Firefox VPN

Madam/Sir Please let me know if Firefox VPN is now made available for installation for Indian subscribers. I am aware that Firefox may not have a server in India,as pe… (read more)

Madam/Sir

Please let me know if Firefox VPN is now made available for installation for Indian subscribers.

I am aware that Firefox may not have a server in India,as per our laws.

            Thanking You,
               Viraj

Asked by dandoo 3 months ago

Answered by dandoo 3 months ago

Lost Backup in Sync after factory reset of the phone

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I back… (read more)

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I backed up my session using Firefox sync as described here: https://support.mozilla.org/en-US/products/mobile/backup-recovery-and-sync/backup-data That went fine and I could access the data from my PC.

Now my phone returned, I reinstalled firefox yesterday and immediately after signing in, my backup in Sync was overwritten with a blank session. Is there any way to get the old session back?

Asked by felix16 3 weeks ago

Last reply by Kiki 1 week ago

Embedded YouTube videos displaying that 'autoplay is disabled' when it isn't, only on Firefox

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable … (read more)

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable Playback on other websites has been disabled by the video owner Watch on YouTube' I have not disabled playback on other websites. Where could this problem be? It looks unprofessional for the video not to be working.

Any help would be much appreciated.

Asked by Isaac W 1 week ago

Last reply by jonzn4SUSE 1 week ago

Text color won't change in Thunderbird 146.0.1 (32-bit) for Windows

For some time the feature to use color in text has not worked. I deleted and re-installed Thunderbird but no change. I cannot change the font color when typing an email… (read more)

For some time the feature to use color in text has not worked. I deleted and re-installed Thunderbird but no change. I cannot change the font color when typing an email, and making changes in the settings has no effect, either.

I have my "signature" saved as an HTML in color, and it also will only display in black.

Any articles and solutions posted seem to be for people using Macs or some other kind of computer. I have Windows 11 for a Lenovo Idea Pad 5. Thank you in advance for any and all guidance you can offer.

Asked by esicluna00 2 weeks ago

Last reply by Toad-Hall 1 week ago

connecting to needed app

As a retired American Airlines employee, I use fly.aa.com to book flights. I have been having a cell phone problem for the last year where it says "This connection is unt… (read more)

As a retired American Airlines employee, I use fly.aa.com to book flights. I have been having a cell phone problem for the last year where it says "This connection is untrusted'. Go Back. Says owner of fly.aa.com configured website improperly. Firefox has not connected to this file. If I go there anyway, won't take my passworld. I use this app just fine on my pc at home, but need it to travel. A tech friend helped me go around once, but have not used it lately and it's back to the same screen as noted above. AA says its firefox problem.

Asked by sallybrownpowell 2 weeks ago

Last reply by Kiki 1 week ago

  • Solved

Managing payments

I can't find a place to manage my payment methods. The only place I found that was when I check out and fill in my information in a store website. The browser suggests … (read more)

I can't find a place to manage my payment methods. The only place I found that was when I check out and fill in my information in a store website.

The browser suggests my card and under that it says "Manage payment methods".

When I click that it opens "about:preferences#privacy-form-autofill" and then quickly becomes "about:preferences#privacy".

Please help thanks

Asked by Fahad 1 week ago

Answered by Denys 1 week ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago