All Products Support Forum

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify.

Was it a legal transaction or a scam ? Was it completed or abounded ?

Please help to entangle these issues

My Firefox Focus browser icon has disappeared from my Home Screen. It is still listed as my default browser in Settings but I can’t access it except through Siri which brings it up as an app. I’ve tried rebooting the phone but it doesn’t show up. Can anyone please help me with this issue?

After using Firefox focus for a while on the Samsung Galaxy S23 Ultra I will sometimes start seeing screen flickering which will affect the entire OS. Opening my keyboard and doing app switches will show tons of flickering as well but closing Firefox focus seems to make the issue go away.

I have a 8" Android 10 tablet with FF Focus as a default browser. Half the width of screen is taken by four buttons (back, forward, reload and trash). On the phone I only have one (trash). I'd like to have similarly simple view on the tablet with only one button in front of address bar instead of four, since on a small tablet this creates clutter (often I can't see even a short address, only a domain name fits). Is it possible to achieve?

Thank you in advance for any ideas.

I added a new Search Engine, however they use different endpoints for the normal search string, and autosuggestion string. As a result, the normal Firefox Focus "Get Search Suggestions" doesn't necessarily work for this engine.

The normal endpoint is /search/?q=%s, but their autosuggestions are at /api/autosuggest?q=s

MY MONEY ITS GO ON PHUUUU WIIIINNN ??? WEAR MY DOLAR EVRO...WEAR ??? NO SEPA,NO TRANSFER,NO TRANSFER IN MY IBAN??? HELP HELP HELP HEL 12 FRASES FOR MY KEY!!!

Yesterday (6/30), on my Mac, a notification appeared with an "invitation" to try/get Firefox Focus for Mac. Before I could get to it it "went away." How can I follow up on this?

In profile on Desktop, my phone doesn't even show up as one of my devices with Firefox browser, tho it's been on there for years. So long, I'd forgotten I'd chosen Focus. Is it so private even Firefox doesn't know about it?

Does syncing require that I ALSO download Firefox ADHD in order to sync with my desktop?

Thanks, c8

HI IM A COMPLETE NOVICE ,I RECENTLY SIGNED UP TO FIREFOX V P N BY ANUAL SUBSCRIPTION, BUT IM WORRIED DAILY NOT KNOWING WHETHER MY VPN IS SWITCHED ON AS IM PLAGUED ALL THE TIME FROM WIN 10 TRYING TO USURP ME TO THERE BROWSERS ECT, IM SORRY I DONT LIKE THERE BING BROWSER, SO HOW DO I CHECK AND VISUALLY HNOW IF MY FIREFOX N P N IS ON OR SWITCHED OFF BY WINDOWS 10 TRYING TO CON ME, PLEASE ADVISE REGARDS WILLIAM

Hey,

I am extensively using Firefox Focus for Android and iOS. Unfortunately, I am stuck with incognito mode on the Desktop side. I was looking for something like Focus for Desktop. There are times when I don't want my searches to mess up my history and also the recommendation system of the website(like YouTube). I would love to volunteer and develop this project if this sounds something to be useful. Is there a way where I can discuss the same with the Mozilla team?

Thanks

Hi CS Team,

Could you tell me how to add more tabs/ windows, please? I’m using Ipad and it’s only could use 1 window in this browser. I tried to switch between desktop view and mobile view, but didn’t see any difference. Please refer attached screenchot. Thank you in advance.

Regards,

Simple: Will there ever be more than four shortcuts within Firefox Focus for Android? This is the only limiting factor I don't understand. I love this browser for everything else it does better than the standard Firefox, but this is the limiting factor... I would understand if the screen would be full, but it is not. A 4x6 matrix, maybe adjustable in the options how much, fits perfectly on probably all mobiles. The "put shortcuts on mobile desktop" is not a solution, that is already full enough as it is.

I have recently added a new search engine in Firefox Focus, but I find out that something may be wrong with the URL after trying a few searches. I went to the search engine settings page in the app, only to find out that I cannot edit search engines which I have already saved. This means that to test different URLs, I would have to delete the search engine, paste the url again, edit it, name the search engine in case it works that time, and then go back and test if it works. This really shouldn’t be the hassle that it is right now.

I am trying to add start page to firefox focus as a browser it says server not found. It wouldn’t even allow me to login my account on android phone. When I went to log in my account. The sign up page would never open. It would show a blue circle and go round and round in a circle never opened. I had to open this request on another phone. My IP address is [edited] My phone is pixel 3 Google phone. I can never screenshoot pictures of the error I have also take pictures from another phone. It wouldn’t allow me to send pictures of the one that says server not found. Someone is working the backend of this phone hope to get a response from you.

Is there any means to add an option to disable JavaScript in Firefox Focus? This browser has been my go-to / default browser for years on iOS, but lately it has become more difficult to use because websites wait several seconds or wait until I’ve scrolled halfway through a page before blasting a huge window up on the screen asking/demanding/requesting I sign in or agree to their (not so private) privacy policy. Even if I get by that, it seems to refresh the page and I lose where I was.

I’ve found Safari obviates this issue when I leave JavaScript off. I don’t really want to shift entirely to safari, but websites have made using Firefox Focus a bit less useful because of those pop-up windows.

I primarily use Tor Browser or Firefox with uBlock Origin (JavaScript disabled) on my regular computers and happily have few issues using the internet.

I literally have no idea how to use it. The moment I click to close ad on many websites, the website redirects me. In other browsers, new tab opens which I can just close. However, here I need to return to the previous website, which sometimes even doesn’t work from ad website. How am I supposed to go through closing ads so that I can finally start, e.g. watching a video?

As far as I am concerned there is no way of opening multiple tabs on this browser, which means there most likely isn’t option to automatically open links in a new tab.