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  • Archived

Can't sync with iPhone. Can't wait much longer

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and f… (read more)

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and fix a bug. The app kept freezing) Can't seem to find any help from Firefox's... elaborated support system. I'm probably dumb. But I don't have any more time for that. And I can't speak with anyone anywhere apparently.

Waiting for a potential answer here, or switching back to Safari in 24h.

Thank you !

Asked by loicdoud 1 year ago

Last reply by Paul 1 year ago

Enable JavaScript

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript e… (read more)

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript enabled. I'm using Firefox as my default browser. How do I enable JavaScript so that Google will let me add my new email account?

Thanks for your help! Seems many have this problem and no answered in the support data base.

Bill

Asked by Bill Sopchak 5 months ago

Last reply by darmidal 3 months ago

  • Archived

to save longins and passwords

Round and round and round we go . . . When I try to follow the instructions to enable this feature, all I get is a full page message that says "To save and autofill login… (read more)

Round and round and round we go . . . When I try to follow the instructions to enable this feature, all I get is a full page message that says "To save and autofill logins and passwords, enable Face ID, Touch ID or a device passcode." With a link to "Learn More" If I click that link, it simply returns me to the same "Manage saved passwords..." page I was using already. Without explaining what's going on!

Asked by Ed8r 1 year ago

Last reply by Cr8br8 1 year ago

  • Solved
  • Archived

Want to block Google popup that keeps telling me I should switch to Chrome

Every time I do a Google search in Firefox, a popup from Google appears suggesting that I change my browser to Chrome. It ignores my previous answers of “No thanks.” How … (read more)

Every time I do a Google search in Firefox, a popup from Google appears suggesting that I change my browser to Chrome. It ignores my previous answers of “No thanks.” How can I block that? I already have the popup blocker turned on in Firefox.

Asked by daywood 1 year ago

Answered by daywood 1 year ago

  • Archived

Settings Flaw

Under Settings, Firefox will not allow me to check the box to "Open previous windows and tabs. WHY? It has always worked before. Did the recent iOS update do this? … (read more)

Under Settings, Firefox will not allow me to check the box to "Open previous windows and tabs. WHY? It has always worked before. Did the recent iOS update do this?

Asked by dwjxcpt 9 months ago

Last reply by dwjxcpt 8 months ago

  • Archived

Firefox is not performing well on my iOS 16

This is not the first time I am using Firefox on my iOS. I have just bought the iOS 16 and some websites do not provide access to my Firefox browser. It's the first time … (read more)

This is not the first time I am using Firefox on my iOS. I have just bought the iOS 16 and some websites do not provide access to my Firefox browser. It's the first time I am facing this issue because I am an investor and regularly use those sites and they are performing well on my previous iOS models. The main thing I have noticed is when I switch to Chrome from Firefox it works fine. Don't know the reason. Can somebody in the community help me?

Asked by jasonbshuler 1 year ago

Last reply by corlissjcarter 1 year ago

  • Archived

I don't want to set up passcode to use autofill passwords

I was going to switch from Chrome to Firefox on my iphone, but FF is telling me I need to set up Touch ID/passcode to use the saved passwords feature. I don't want to do … (read more)

I was going to switch from Chrome to Firefox on my iphone, but FF is telling me I need to set up Touch ID/passcode to use the saved passwords feature. I don't want to do this and don't see a way around it. Is there any option to decline this? If not, I guess I'll be stuck with Chrome for now! Couldn't find an answer to this anywhere. Would love some help.

Asked by pepperandpepper 9 months ago

Last reply by Paul 8 months ago

  • Archived

eMail

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edite… (read more)

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edited] @gmail.com. Have been able to get them via Firefox for a long time prior. Also, lately firefox will stop my search until I click the FF icon where a wheel is turning and once I click it, it changes to a check mark and then I can proceed. Can you help please? Thank you.

Asked by lorikleef 10 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Transferring tabs

I’m trying to transfer my iPhone Firefox tabs (All 100+ of them) to my Mac laptop Firefox. I have already signed in before and I would really like some other way to trans… (read more)

I’m trying to transfer my iPhone Firefox tabs (All 100+ of them) to my Mac laptop Firefox. I have already signed in before and I would really like some other way to transfer tabs than to tediously click every tab from the Firefox account drop down menu. The Firefox help page for setting up sync don’t help since I still need to click every one of those tabs from the drop down menu. If there is something I’m missing about the process can someone please explain it to me, and it would be greatly appreciated if someone to help me find a way to transfer my tabs all at once.

Asked by surfergirlscl 10 months ago

Last reply by surfergirlscl 10 months ago

  • Archived

Keep my tabs open

I would like to know every single option I could possibly turn on or off, or adjust, or do literally anything to, in order to ensure that my tabs stay the [removed] open.… (read more)

I would like to know every single option I could possibly turn on or off, or adjust, or do literally anything to, in order to ensure that my tabs stay the [removed] open. I just returned today to find my 70+ tabs, which I regularly use, completely gone. Normally, if Firefox crashes, it at least has the decency to ask me if I’d like to reopen my tabs, but apparently not this time, for whatever reason. Having to scour through my history to reopen all of my tabs one by one is a frustrating endeavor, and while this is slightly uncommon, it still happens consistently and frequently enough to be a major irritant.

I apologize for my somewhat aggressive tone, but I’m about this close to just using another browser if it keeps pulling this [removed]. So to reiterate, I’d like to know every single possible option I could adjust in some way or to some capacity to ensure that my tabs just stay open.

Asked by Jakob Nielsen 1 year ago

Last reply by Jakob Nielsen 1 year ago

  • Solved
  • Archived

When viewing Youtube on Firefox on iPhone, battery charge depletes rapidly

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has … (read more)

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has gone down 20%. Is there something I can do to fix this besides getting rid of Firefox?

Asked by vp 1 year ago

Answered by Paul 1 year ago

  • Archived

pull down to refresh is terrible

Pull-down to refresh is *awfully* annoying. It is extremely easy to trigger it when zooming in/out trying to see detail in a photo. If cellular connectivity is poor, it… (read more)

Pull-down to refresh is *awfully* annoying. It is extremely easy to trigger it when zooming in/out trying to see detail in a photo. If cellular connectivity is poor, it is more annoying.

The reported method to disable this feature appears to have been remvoed: Settings -> Customize -> Gestures -> Pull to refresh.

Please restore this option.

Asked by heas 1 year ago

Last reply by heas 1 year ago