All Products Support Forum

Hello,

Since 2 days ago, I've been unable to stream Amazon prime videos via Firefox. I'd get the error "Video unavailable. For assistance, please go to amazon help".

Amazon prime videos stream fine in Chrome Amazon prime app on my Android phone also works fine.

I have tried everything on the amazon help page (unless they don't apply), still won't work.

(List of their tips:

   * Close the Prime Video app on your device (or your web browser, if you're watching on your computer).
   * Restart your computer or connected device.
   * Ensure that your device or web browser has the latest updates.
   * Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time.
   * Ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
   * Pause other Internet activity – especially if other devices are using the network at the same time.
   * Check your Internet connection. You may need to restart your connected device and/or router.
   * If you’re able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for further details.
   * If you’re attempting to control a device using Alexa, try to unpair then pair the device again in the Alexa app.
   * Deactivate any VPN or proxy servers. )

Similar issue with Audible. Cannot play anything via Firefox. It's just frozen. Audible app on my phone works fine.

Thanks for your time

Hi, I want to see the videos on this site, but only works with G Chrome https://lalettrepatriote.com/marine-le-pen-a-ete-recue-a-lelysee-dans-la-recherche-dune-concorde-nationale/ I think ive tried everything, new profil etc The site says it's problem of pub blocker. Can't find one!

I've been having issues with the themes on the Firefox Browser. Almost all themes forces dark-mode on the browser. Since update 100 it no longer effects websites, but it still affects the browser (menues etc) despite me having the settings locked on light-mode.

browser.sessionstore.resuming_after_OS_restart = false. My browser still restores on os restart. Startup -> Restore previous windows and tabs is unchecked browser.sessionstore.max_resumed_crashes = 0 browser.sessionstore.restore_on_demand = false browser.sessionstore.resume_from_crash = false

I do not and will not manually close my browser session every time I want to shut down my computer in order to get it to do what it's supposed to. Linux sends SIGTERM to all running processes on shutdown. Firefox isn't handling this correctly, obviously, because if it was, then my settings would be getting respected. SIGTERM is the standard signal sent to windows that need to close gracefully and are expected to still be functional.

NOTE: Do not provide windows-specific support to this thread. I am not running firefox on windows, and I do not possess a windows computer or license.

When I add a new bookmarks I can see them in "Recent labels", but not in "Other bookmarks" (the last one in that folder is of the 20th of February 2022), so I can see only my last 10 saved bookmarks from the 02/20/2022 since now. The bookmarks are surely saved, because if I try to delete one fromt the "Recent labels" another one less recent appears, but only in the "Recent labels" folder and not in the "Other bookmarks". So, what I have to do to see my saved bookmarks not present in the "Other bookmarks" folder, but not so recent to be visible in the "Recent labels"? Thank you!

My workflow in Firefox involves 100's of open tabs pertaining to work, personal etc. I regularly bookmark all the abs using the 'bookmark all tabs' feature in the Bookmarks drowdown (or the equivalent 'select all tabs' -> 'bookmark all tabs' by rightclicking on a tab) which offers the option of saving the tabs in a new folder name I specify. As of the last couple of weeks, the option to enter a folder name no longer exists. I've attached a screenshot of the current pop-up when I choose 'bookmark all tabs'.

Perhaps related: this may have started occuring after I upgraded to the latest version (v. 101.0 on MacOs 12.4 on Macbook Pro) or the timing may be a coincidence.

Saving the 100s of bookmarks every week is an essential part of workflow; I've been doiong it for years, and I really need to have this ability back. Please help me debug this.

Thanks!

Firefox won't connect to "https://community.adobe.com" Error "You are not allowed to access this site" Disabled all add-ons didn't fix it! Works fine in Chrome, Etc

Hi,

Firefox updated to 101.0.1 and I miss all addons and my customized toolbar! During update I saw it created an "Old Firefox data" folder on my Desktop.

How to bring back the missing parts?

Thx!

Firefox says that it is now my default browser, which is what I wanted, but my browser is still duckduckgo, and firefox browser is not on the available list of browsers to select as default. I downloaded it. I selected "make it my default browser". But it isn't. It's still duckduckgo.

Every time I click a link in Firefox it gets denied. I get notifications like You don't have permission to access this site. Works in Microsoft Edge. Have already tried emptying cookies and caches.

When I login to the FAA AMCS application if there is a message to be read, clicking on the "View" button causes a pop up window to appear greyed out that disables Firefox browser? I should be able to click a button on the window that says "Confirm" to indicate I've seen the notice, but I have to actually close Firefox, login from a different browser to be able to click on that message in order to return to Firefox in order to login again to their site.

When tapping in search field of Total Wine website, keyboard appears then disappears before being able to enter anything. So, you're new release for Android is broke right out of the gate. Thanks for not quality checking your new release (cynicism). Haste makes waste. The new release is useless.

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support.

Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

Hello.

When I visit Marketwatch* on Firefox in full screen mode on Windows machine, there is a huge gap of blank space on the page and I have to scroll dwn a long way to read the rest of the page. It's like the columnar data is being stacked on the page and not dsplayed side-by-side, as it should be. This doesn't happen in Brave, Chrome, Iron, or MS browsers. On those browsers, the information is placed correctly side-by-side, and not stacked above or below each other on the page. (i say "columnar" to describe issue appearance, not as a known refernce to the cause of the issue.)

PROBLEM FIREFOX:

                            column 2 data
                            column 2 data
                            column 2 data

column 1 data column 1 data column 1 data column 1 data

CORRECT BROWSER DISPLAY: column 1 data column 2 data column 1 data column 2 data column 1 data column 2 data column 1 data

The work-around is minimizing Firefox just slightly smaller than full screen, and all of the page items appear where they should on the page. I'm using other browsers because of this. thx, rick

• BTW, I don't benefit in any way from mentioning this website with this issue; it's sincerely a probelm with this website that I use frequently.

Good afternoon. I just made a clean install of Ubuntu 22.04 in my system. I use Firefox, to navigate, study and download diverse things, including work files. When I tried to download those files in my google drive, it shows me the folder which I will use, everything right, but when I hit "Save", nothing happens. Do you know which is the problem? I can access drive from "files" from Ubuntu without problem, upload and download files... Thanks in advance.

Orlando

Hello,

Before the release of Firefox 99, the drag and drop function of e-mail using OWA (Microsoft Outlook) stopped working. In the last version of 99, it started working again (and I was very happy). My browser just updated to 100 and it stopped working again (and, of course, Firefox recommends not downgrading).

This is getting very frustrating, as I use Firefox at work and it is actually a lot of time wasted, going in and attaching files without drag and drop. I am on the verge of abandoning Firefox as my browser, since these features work in both Safari and Chrome. However, I do like the usability and security of Firefox, so I am hoping you can fix this very soon.

-Chris

Why are google sites (Youtube, Gmail and Search) getting disconnected when all other sites are still connected to the Net? This has been happening since November 2021.

When that happens I close the FF and then immediately open it. Now the google sites work properly.

Never had that problem with other sites.....never!

Why the hell is this happening? Is FF responsible or Google?

So what is the solution?