All Products Support Forum

Junk, Bin, Deleted confusion in email account There is confusion in Settings regarding Junk,Spam, Bin,or Deleted. When setting up Spam checks it refers to Junk folder where I have customarily used Spam folder and or Deleted/ Bin folder options which am now not able to set in the options available. Is there any way around this. I use' Ubuntu Linux' and 'Android (Gmail')? Thankyou Walter Reed t.walterreed@gmail.com mail@walter.plus.com

Hi there, Looking at pcapdroid and adguard DNS, Firefox on my android phone is constantly connecting to xxxxx.ingest.sentry.io.

Why does it do this? I get sentry is a crash reporting tool(?) however I have everything diagnostic wise turned off. I don't really mind but not having an option to disable this is a bit strange. Also why does it need to connect so often, even without a crash or error? I have over 50 attempts/connections logged in last 3 hours alone.

In previous versions of FFx, toggling to Reader view used the same font I'd chosen in Settings / wherever. Now it's something else, in boldface with no distinctions made in original view (italics, not italics, etc). & there doesn't seem to be any way I can control fonts in Reader.

Any suggestions? In plain English, please, I am NOT a programmer or computer professional, just a regular human trying to use this new version that seems to have broken everything I liked about FFx.

I've recently started migrating to Thunderbird after relying on Gmail's web client for a long time, and an issue I'm running into is that it's missing a bunch of contacts after syncing, including all contacts with my own name. This is a practical issue as I send email to myself a lot, both between my accounts and to the same account as a form of task management.

I have a primary contact entry representing my @gmail.com address itself, which also has a couple other personal non-gmail addresses merged into it, as well as about half a dozen contacts created for my addresses at former employers, university accounts, etc. Not a single one of them has synced, and they don't seem to have anything in common other than bearing my name. Contacts for other people sharing my forename also don't seem to have synced, and neither has as a contact representing another former work email that wasn't named, but included my name in the address itself.

I cannot, for the life of me, figure out why these would all be skipped. They don't seem to have any other special characteristic. I haven't, thus far, found other contacts not synced, but with over 200 entries on the list, I might well have missed them.

Starting Friday April 19, I have been experiencing constant very brief internet outages/reconnections while using Facebook on the desktop. The outages do not occur anywhere else on the internet...and do not occur on other browsers. I prefer to use Firefox. I am using Windows 11.

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates. After that section, my list of inbox messages proper starts. Can I get these initial entries not to display? (or if they have to, why?)

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

With a simple mis-keystroke I deleted ALL but 1 email in my inbox... Oddly though this contained years on emails it only took a few seconds?!

So I immediately went into the profile in the roaming folder for windows 10 and searched for a backed up copy of the inbox... assuming that Thunderbird would do such a thing as I have seen in other email clients.

I found nothing like that. I searched everywhere I could think of for some old inbox file that would contain the emails or at least most of them... NOTHING. I just have never seen a client that didn't make routine backups of the data files.

Am I missing something? Is there a file somewhere?

I can see that the webOtp API is not supporting by the Firefox browser on mobile android devices. Where as the other browser are supporting it like Chrome, Opera,etc

Could you please let us know, why it is not supporting? Do we have any alternative for the same? When it will start to support it, etc

Please go through the below URLs.

https://developer.mozilla.org/en-US/docs/Web/API/OTPCredential https://caniuse.com/mdn-api_otpcredential

please suggest the solution on it.

Thanks

Hi I've been having an issue with adding bookmarks lately. I have a lot of Bookmarks as such I use a lot of bookmark folders, often multiple folders within one another.

The issue I have is that when I add a new bookmark on mobile Firefox displays all Bookmark folders all at once leading to a lot of scrolling in order to get to a specific folder. This can lead me to several minutes of searching as I try to find a specific folder.

This could be solved by implementing a drop down box to hide folders within folders.

Anyhelp is appreciated.

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

I'm with BT and recently changed my password with them. Presumably as a direct result I can still receive emails through Thunderbird but can't send them (though both work fine if I use BT's own web service).

Initially I was getting 'timed out' responses but I've been running through some of the previously suggested fixes and am now at the point where I'm trying to enter the password (to login to BT server) and it's not being recognised.

All of the primary account settings seem okay, so I'm running out of ideas that aren't beyond my limited level! Any help would be greatly appreciated.

Many thanks,

Bonjour Madame/Monsieur. Depuis 2 jours voici le message qui s'affiche à toutes mes tentatives de connexion à ma boite mail :

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.verger0524@orange.fr.

Que dois-je faire ? Cordialement. Dr. Robert Verger.

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Lest update to 15.9 all my extensions are now disabled. Missing Lastpass and Surfshark from my menu bar. Doesn't seem to be any way to Enable them from Extensions screen.

I reloaded Lastpass from their site and this is now working on my Menu bar.

But what happened to cause this

Sehr geehrte Damen und Herren, ich mußte leider Thunderbird neu installieren und seit dem erscheinen Nachrichten nur noch in seperaten Fenstern. Normalerweise war die Darstellung 2geteilt: Oben die Nachrichten und unten die Inhalte. Wie stell ich das wieder her?

Mit freundlichen Grüßen Peter Treek

Thunderbird - Problem

My email address is: finnvebirk@webspeed.dk (alias: evab@webspeed.dk ) I have used Thunderbird email for many years. I have archive folders with more than 50 folders and sub-folders. Overall, I have several thousand emails in my archive folders.

After I wanted to create a sub-folder and move it to another location, the following has happened: All my folders and sub-folders are mixed together and arranged in a changed order. All emails in my archive folders and sub-folders have disappeared - all folders are completely empty. I think maybe a folder called 'Local folders' has disappeared. It is no longer possible to move emails from the Inbox to the empty folders. NOTE: Inbox, Sent and Trash still works.

Question-1: What happened ? What can I do ? Can I recover all my emails in the archive folders ?

Question-2: Can I restore my Thunderbird mail system as it was, e.g. 2 weeks ago ?

Question-3: As an emergency plan (if all my emails are lost !): Can I reset Thunderbird without deleting mails in Inbox, Sent and Trash ? If Yes – How do I do that ?