All Products Support Forum

Ever since upgrading to the latest version I'm having all kinds of problems with my s22 Galaxy Android. Thinking somehow like on a PC it would save all my bookmarks I deleted the app and then reinstalled it only to find that I've lost everything! Is there a way to restore this?

Android Samsung fold 4 has had Firefox with bookmarks from initial set up..doesn't automatically add new bookmarks and no folders immigrated from other FF devices which work between themselves!

    I also get no sync listing when I hit the 3 vertical dots, tho the phone is listed as active I'm ff devices on mymacs!

I recently traveled to Australia for two weeks. While there, I used my mac laptop (with Firefox as my primary browser) on a mix of both wifi-without-VPN and hotel wifi with a VPN back to my home network activated.

I have been back home for more than a week. Other browsers on the same laptop as well as other devices (like my phone) that I took with me on the trip correctly reflect my location (east coast, USA). However, Firefox stubbornly insists that I am still in Australia. The net effect of this has been to break my access to YouTubeTV, which is not available in Australia.

I have tried: - Logging fully out of my google account on firefox and logging back in (at which point the 2FA prompt on my phone says I'm trying to log back in from Australia) - Deleting all cookies, cache and website data - Fully uninstalling Firefox, including deleting the Firefox folder in ApplicationSupport

None of these have had any effect.

Within YouTubeTV, I can force an update to my location, which will temporarily reflect correctly that I am in the US. But it still won't let me play anything if I'm using Firefox, and within Firefox, will soon revert to location unknown. Other browsers on this laptop, and other devices, work fine.

I am at my wit's end. Please advise.

Hello Mozilla Support,

Since 2 upgrades ago, anytime I try to watch a livestream, my browser slows right down and then crashes.

I don't care why its happening, I just want a definitive fix for the issue.

I'm so aggrieved at this happening constantly, if you cannot provide a firm resolution to this issue, i will simply move to another browser.

I've tried your about:config setting restart to false and other fixes but still keeps happening.

I await your reply.

With Regards,

Mark

Hello, Why does Firefox (121.0.1 (64-bit) macOS 14.2.1 anyways) apply a gradient color overlay to the Business Logos in Google SERPs?

I.e., typically the website's Favicon is pulled or an image written into Schema data to display the company logo next to the search result excerpt. But lately, and apparently only in FF, the logos are discolored by some kind of overlay?

Please see attached comparison between Chrome and FF. Chrome displays the logos unaltered, and FF displays them with this crazy obnoxious overlay/ color correction.

As far as I can tell, this is coming from FF as I don't see it in any other browsers/ devices. Chrome, FF Developer Edition, MS Edge, and Safari do not alter the logo colors.

Is there anyway to request the Mozilla FF stop doing this? I can't possibly begin to imagine how this is helpful in anyway to users... but of course I'm open to hearing any logic behind this decision, if in fact this is coming from FF.

Thank you all for your time and help!

Sometimes whenever i use twitter it will crash and stop working everytime i switch a other tab it glitches and stays on the tab i switched from, and it would also black out and make the tab unusable.

a few days ago, i encountered this weird symbol on my toolbar (check image). it basically looked like a blue keyhole, and this was the first time i encountered something like it, so i ran a gamut of virus scans from many different tools to see if it was a PUP virus or whatever, but nothing came up as a hit. I was puzzled on WHAT it was, but after i shut my browser down and rebooted it, the blue keyhole symbol vanished

so.....wat was dat?

Firefox crashed hard on me.

When I got it back it, all the add-on's were disabled, my bookmarks were missing, and my preferences destroyed.

So I need to delete Google as my default search engine and restore Yahoo as my preferred engine.

The button to add new search engine is missing.

Without using an add-on, how am I supposed to restore my search engine?

Two-step authentication can't turn it on? When I try I go to another site to get the a-code but when I try to setup a account there I'm blocked cause they need a mobile number well I do not have one Bad AREA very week signal.

Trojan:HTML/Phish!pz file: \Device\HarddiskVolumeShadowCopy15\Users\Dean\AppData\Local\Mozilla\Firefox\Profiles\2lamkcbc.default-release\cache2\entries\007C6A02D270A6BD3D63FB53453745ADFB1CD69A

I'll try to make this short. Old laptop crashed and burned, rebuilt new laptop, brought over places.sqlite files and all my bookmarks are there however I can't add to them, delete any of them, and on occasion they disappear and I have to restore the places.sqlite files just to get them back. HELP! This browser is driving me nuts!

I'm trying to give permission to a website to use my microphone, but if I copy in the web address, the "Allow" button doesn't appear & so when I hit "save changes" nothing happens.