All Products Support Forum

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

When I want to access a particular page the page appears and then immediately disappears. In another instance I can get to a site but some of the links won't work. When I try and use the link the page appears and then quickly an error 500 Message appears. These problems don't exist If I switch to ms edge. This of course is a pain to have to switch prowsers to reach these pages particular with the site that I can enter but can't use some of the links. Would really appreciate your help

I have a YouTube loading problem, it works on all other browsers except Firefox. When you go to the YouTube homepage, the whole screen is blank with black and grey colours, on the homepage no video loads, no words on the screen, no ads, just blank. it works like normal on Chrome,Opera,Internet Explorer.

I am on windows 8, all blockers are off, on the latest version 115.9.1. no other problems on my PC.

Any ideas, Thanks

Help me get my right panel, that dissapeard back to right side where it belongs. It Disappeared!!!!!!!!!!!! My screen is filled them links!!!!!!!!!!!!! I'm 77 years old and have liked and used firefox for as far back as I can remember. I've read many posts that have said they have the same problem!!!!!!!! I really like Firefox and don't want to switch to another browser, but looks like me and many other dissatisfied customers to do also.

Thanks A lot for all your "NON SUPPORT."

Looks like you are going to force me to go to another browserI

Joe Mangino J.

joe.mangino.jr@gmail.com

I cannot find an option in the settings to completely turn off translations. I vastly prefer English, Dutch, German, French, Italian, Spanish and Portuguese websites in their original language simply because I can read them and translated versions always have issues. But now firefox (I am on version 119, windows) continues checking (and asking for each language) wether I want something translated. How can I turn translations off completely?

When I downloader the Firefox I then try tobrowse a company,etc a page comes up withFirefox logo and a line that has Google and the place for the url/ I cannot get the actual browser to open.

hello i just wan.t to no wan.t going on it just wan.t let me in to my emaill it well let me in to my phone but want let me go in to the emaill is Firefox playing up to night its comeing up with errors but its working becus im sending you this

mr stephen bird

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credentials for my email address on imap,comcast.net. I read the document: Switch from POP to IMAP account > Create the IMAP account. I never saw the window shown on page 3 of the document. The other day I got a message that the IMAP account was already created. I then edited the my SMTP account.

Certain email newsletters that I signed up for (and verified) go directly to trash. I have no Thunderbird filters on nor does my internet or computer. How can I fix this? I switched from Outlook but sadly, will have to go back if this isn't fixed.