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The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

heb.com i can login, but my password manager takes me to

accounts.heb.com, & it gives me the error message. I went to

heb.com, logged in & saved it. When I looked at passwords again it had

accounts.heb.com, & I cant edit that. I don't know if its Firefox or HEB.

A recent Firefox upgrade eliminated my toolbar "History" Icon. I want it back. Please do not suggest a three stroke keyboard alternative. Thank you.

Alan Morrissey

First of all, I would like to thank you for allowing me to receive e-mail through your organization for quite a few years now. Up until about 3 days ago, there has never been any problems with it. Why is it, that I have NOT been able to receive my e-mails FOR THE PAST SEVERAL DAYS NOW? The last thing you sent me was a notice that there was some sort of faulty access by someone to my e-mail account and that I would have to change my password. I HAVE MADE SEVERAL ATTEMPTS TO DO THIS, BUT EVIDENTLY, MY ATTEMPTS HAVE FAILED. Could you please help me now to accomplish this? Dave Beard([edited] @netzero.net) 6-6-24 @ 0842 pdst p.s. or you could call me(please NO texting as I do NOT know how to do this) mu tel. # is [removed phone# from support forum]

McAfee malware has entered the firefox browser a couple of days ago claiming viruses have been detected & requires me to click on their popup to remove it. Additional warning follow and reoccur every couple of minutes. I don’t have McAfee Anti-virus software on my computer & have not installed any new software for some time. The anti-software I have works fine (Spybot & Microsoft Security Essentials) and detects no problems. The first application I initiate upon boot-up each morning is Firefox and that’s when the problem begins. It is somehow related to Firefox. I cannot find any processes in play.

I can open Chrome with no problems (however, Chrome no longer supports Windows 7. I’m using Windows 7 Pro. I tried all the free malware scanning programs suggested but nothing found.

I cannot find any link to Firefox Desktop Support as you suggested. Can you please forward this email to that support team.

Sincerely, [removed email and phone# from public support forum], Florida

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appdata profile file, but I am not sure what I have here. I have attached a screenshot of the old drive and a global search on "Thunderbird". I am not sure where the profile file is residing. Any advice would be welcome. Thanks.

I have thunderbird on two computers with to email accounts from aol.com. Recently on one computer the emails from the second account inbox are coming into the inbox of the first account not in the second inbox. How can I fix this ?

Hello,

Received notice today that my email addy is on the dark web which explains the recent emails asking for my personal info. 

I'm starting w/thunderbird... please a step by step instruction... I'm 75 yrs old & not a puter expert .. please.

Next , I'll change my internet provider password.

TY,MJ

I have used Thunderbird for many, many years with my @cox.net email addresses with no problems. Recently Cox moved all their email to Yahoo servers.

I have followed all the instructions for accessing email on the Yahoo servers using Thunderbird and have triple checked all the settings, but I still cannot download the emails. I get 2 messages: "Sending of password for user colorcreations@cox.net did not succeed. Mail server pop.mail.yahoo.com responded: [SYS/TEMP] Server error - Please try again later." and: "Login to server pop.mail.yahoo.com with username colorcreations@cox.net failed." asking to retry, enter new password, or cancel.

Does anyone have any suggestions on how to fix this problem. I cannot be the only Thunderbird user having this problem.

In the main toolbar there is an odd shaded icon visible (see right side of attached screenshot). This is thunderbird 115 from debian. What is this icon and how to get rid of it?

Thanks in advance.

Hello Firefox community and thank you for your time and effort. Let me begin by saying I used to have this same issue with MS operating systems until I said goodbye to MS and went to Linux on one laptop and got a Mac for streaming and graphics. Here is the issue: MS had so many background processes running constantly, regardless of what I was using the machine for, that I regularly experienced crashes, warnings and slowed responses on my Windows machines. No matter how vigilant I was about settings and stopping processes and keeping system clean, I would regularly have to replace the fan on my machines as the constant overheating would eventually kill the fans. That has not been a problem since I made that switch away from MS. Until now. I keep clean machines and keep them updated religiously. But with the latest few Firefox updates the problem is now back on both my Linux built Lenovo and my MacBook Pro, especially the Mac. That regularly shuts down after an hour of streaming use. When I hear the fan constantly struggling and feel the machines heating up I check the background processes and find that Firefox has at least four running processes eating up resources. Force stop does not fix the resource hogging; by the time it is apparent and I respond the machine is already overheated and shuts itself down. Last night I started searching and found a (very) recent thread about this same issue. Most of the participants were attributing it to recent updates. If this is the case is there any effort to fix this? I would hate to have this issue completely destroy my older (but still heavily relied upon) MacBook with this constant mechanical challenge since I cannot afford to replace it. Please can you fix this problem. It is an old and exhausting struggle I thought I would not have to deal with again. If my assumption of the source of the problem is inaccurate do you have any suggestions? Thanks again, Jerri

Hello,

A couple of months ago I discovered that I no longer have the ability to edit, delete, or dismiss a shortcut from the home page of my desktop. I did read that the 3 dots will appear if I hover over a shortcut. I tried that several times on different shortcuts but the 3 dots never appeared. Is there another way to edit, delete, or dismiss a shortcut? Or even better is there a way to restore the 3 dots?

I cleared my cookies, cache, history and data like I was told to when I connected a new router so all of my shortcuts have changed. A few that are there now I don't want and I do want to add several new ones.

Thank you for your help!

Dear Sir, we are unable to get plugin JAVA TM PLATFORM SE8U341 for running digital key. i have requisite software installed in my system. Please guide. I have attached screenshot regarding the same.

All of a sudden I can't access Lowe's or Home Depot web sited from my browser. I get the following message-

You don't have permission to access "http://www.lowes.com/" on this server.

Reference #18.c159c817.1717595309.c95b81

https://errors.edgesuite.net/18.c159c817.1717595309.c95b81

Never had this problem before. I get the same message when attempting tp access Home Depot.

Please help if you can

1. Your Community gave incorrect.URL's To download your browser. 2. All searches only come up with google play 3. If you?

Do not want customers to neglect. You do too due to inability inability to download your browser. Then make it crystal clear where to get the link.  For downloading your browser.

Apparently, from the bits I've read, the "solution" is to scrap Thunderbird and start anew with the knowledge that I set up my accounts "wrong" because I relied on the automatic setup and was ... led astray???

Frankly I expected better.

The reason I tried to switch to Thunderbird was because Apple Mail was behaving erratically (forcing threaded view though it was turned off) and there was no way to contact anyone about problems. However, typical for Apple because they don't communicate with users, the problem seem to have mysteriously resolved.

Anyway I'm switching back to Apple. For now. Because I don't want to play guessing games with my email about how to do things properly. Frankly, I'd switch to Gmail which all of my friends say behaves well. But I also don't want to be tracked and Google is evil in this regard. So here I am.