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  • Solved

No Audio in Firefox only.

There is no audio on any website in Firefox only. I'm using Windows 11 Numbered list item When a video is playing there used to be an audio icon showing the tab is pl… (read more)

There is no audio on any website in Firefox only. I'm using Windows 11

  1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
  2. Numbered list item Firefox does not appear in the Windows volume mixer
  3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
  4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

Asked by rtwymanjr 2 months ago

Answered by rtwymanjr 2 months ago

  • Solved

Extension Icons not displayed on Toolbar

Hello, Recently I rebuilt my Widows 11 laptop, which meant that I needed to install Firefox again. I did this and signed into to sync all my add-ons again. The add-ons i… (read more)

Hello,

Recently I rebuilt my Widows 11 laptop, which meant that I needed to install Firefox again. I did this and signed into to sync all my add-ons again. The add-ons installed without issue, however the icons for them are not displayed on the tool bar. I can access them using the jigsaw icon, but this is is less inconvenient that accessing the add-on directly.

I then reset Firefox in case it was a glitch and signed in again to allow the sync to reinstall the add-ons. This time only the Privacy Badger icon made it onto the toolbar. Again I can access the add-ons using the jigsaw icon.

I have tried to add the add-ons to the Customise Toolbar setting, but they do not show up in the list of things that can be added.

Firefox version: 112.0.1 (64 bit)

I have attached images to show what is happening. Is there anyway I can force the add-on icons onto the toolbar to make them more accessible?

Thank you

Asked by russell.seymour 5 months ago

Answered by TyDraniu 5 months ago

Default browser

When I go to Settings Firefox shows that it is the default browser and there isn't an option for changing it to not being the default browser for Windows, Google, and oth… (read more)

When I go to Settings Firefox shows that it is the default browser and there isn't an option for changing it to not being the default browser for Windows, Google, and other items that I save to my Documents.

Asked by Lorenzo 5 months ago

Last reply by Dropa 5 months ago

Candy Crush on Facebook no longer loading on Firefox

As of last night, without warning and without me changing any settings, or restarting my computer, when I go to open Candy Crush (on Facebook) the loading process freezes… (read more)

As of last night, without warning and without me changing any settings, or restarting my computer, when I go to open Candy Crush (on Facebook) the loading process freezes and I get a banner at the top of the screen telling me "This page is slowing down Firefox. To speed up your browser, stop this page." At that point I can close the banner, or stop the page, but either way no further progress is made and the page seems to freeze. Candy Crush will still run on Edge (which I would REALLY rather not use at all!!!!). So this is a Firefox issue. Please tell me how to fix it.

Asked by kathryningo 5 months ago

Last reply by AzZA 5 months ago

Bookmarks toolbar

For the first time, I have got a message 'For quick access, place your bookmarks here on the bookmarks toolbar.' I have always used the bookmarks toolbar. This message ju… (read more)

For the first time, I have got a message 'For quick access, place your bookmarks here on the bookmarks toolbar.' I have always used the bookmarks toolbar. This message just takes up space, so I would like to get rid of it.

Asked by rmbooker 5 months ago

Last reply by cor-el 5 months ago

  • Solved

"NetworkError when attempting to fetch resource." on many websites

in the last day firefox has all but stopped working on most websites. i can go to them and they start to load, but then they eventually break halfway through and either e… (read more)

in the last day firefox has all but stopped working on most websites. i can go to them and they start to load, but then they eventually break halfway through and either end up loading forever or produce an error. if i look at the console i see "Source map error: Error: NetworkError when attempting to fetch resource." this happens on twitter.com and raidbots.com to name two off the top of my head.

i did a complete refresh and even completely uninstalled and reinstalled the browser - it started working for a bit and then broke again. i have no plugins or extensions enabled currently (i have dashlane but this happens with it enabled or disabled). it's making the browser unusable. ive scanned my computer for malware and cant find anything either. i don't have this problem in any other browsers so not sure what else to try.

Asked by fnnmyr 5 months ago

Answered by cor-el 5 months ago

Install a "clean" firefox

My Firefox browser somehow got corrupted, and after much troubleshooting, I finally determined the only fix would be to download and install a "clean" version. However, … (read more)

My Firefox browser somehow got corrupted, and after much troubleshooting, I finally determined the only fix would be to download and install a "clean" version. However, I now get a consistend error "Cannot find Profile, it is either moverd or missing"

Asked by johnwc741 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Tabs on Bottom broke again

Hi Well Firefox did it again. I had tabs on the bottom where I wanted them and they broke this again in the update I just got. Any idea how to move them back down to th… (read more)

Hi

Well Firefox did it again. I had tabs on the bottom where I wanted them and they broke this again in the update I just got.

Any idea how to move them back down to the bottom? This is the userchrome.css coding I was using that worked fine before the update

@import url(userChrome-color_bookmark_folders_Proton89.css);


/* Source file https://github.com/MrOtherGuy/firefox-csshacks/tree/master/chrome/tabs_on_bottom.css made available under Mozilla Public License v. 2.0 See the above repository for updates as well as full license text. */

/* Modify to change window drag space width */ /* Use tabs_on_bottom_menubar_on_top_patch.css if you have menubar permanently enabled and want it on top

  • /

/* IMPORTANT */ /* Get window_control_placeholder_support.css Window controls will be all wrong without it. Additionally on Linux, you may need to get: linux_gtk_window_control_patch.css

  • /
root{ --uc-titlebar-padding: 0px; }

@media (-moz-os-version: windows-win10){

root[sizemode="maximized"][tabsintitlebar]{ --uc-titlebar-padding: 8px }

}

  1. toolbar-menubar[autohide="true"] > .titlebar-buttonbox-container,
  2. TabsToolbar > .titlebar-buttonbox-container{

position: fixed; display: block; top: var(--uc-titlebar-padding,0px); right:0; height: 35px; } /* Mac specific. You should set that font-smoothing pref to true if you are on any platform where window controls are on left */ @supports -moz-bool-pref("layout.css.osx-font-smoothing.enabled"){

root{ --uc-titlebar-padding: 0px !important }

.titlebar-buttonbox-container{ left:0; right: unset !important; } }

root[uidensity="compact"] #TabsToolbar > .titlebar-buttonbox-container{ height: 30px }
  1. toolbar-menubar[inactive] > .titlebar-buttonbox-container{ opacity: 0 }
  1. navigator-toolbox{ padding-top: var(--uc-titlebar-padding,0px) !important; }

.titlebar-buttonbox-container > .titlebar-buttonbox{ height: 100%; }

  1. titlebar{

-moz-box-ordinal-group: 2; -moz-appearance: none !important; --tabs-navbar-shadow-size: 0px; }

.titlebar-placeholder,

  1. TabsToolbar .titlebar-spacer{ display: none; }

/* Also hide the toolbox bottom border which isn't at bottom with this setup */

  1. navigator-toolbox::after{ display: none !important; }

@media (-moz-gtk-csd-close-button){ .titlebar-button{ -moz-box-orient: vertical } }

/* These exist only for compatibility with autohide-tabstoolbar.css */ toolbox#navigator-toolbox > toolbar#nav-bar.browser-toolbar{ animation: none; }

  1. navigator-toolbox:hover #TabsToolbar{ animation: slidein ease-out 48ms 1 }

/* Source file https://github.com/MrOtherGuy/firefox-csshacks/tree/master/chrome/tabs_on_bottom_menubar_on_top_patch.css made available under Mozilla Public License v. 2.0 See the above repository for updates as well as full license text. */

/* Menubar on top patch - use with tabs_on_bottom.css */ /* Only really useful if menubar is ALWAYS visible */

root{ --uc-window-control-width: 0px !important }
  1. navigator-toolbox{ padding-top: calc(29px + var(--uc-titlebar-padding,0px)) !important }
  1. toolbar-menubar{

position: fixed; display: flex; top: var(--uc-titlebar-padding,0px); height: 25px; width: 100%; overflow: hidden; }

  1. toolbar-menubar > .titlebar-buttonbox-container{ height: 29px; order: 100; }
  1. toolbar-menubar > [flex]{ flex-grow: 100; }
  2. toolbar-menubar > spacer[flex]{

order: 99; flex-grow: 1; min-width: var(--uc-window-drag-space-width,20px); }

  1. toolbar-menubar .titlebar-button{ padding: 2px 17px !important; }
  1. toolbar-menubar .toolbarbutton-1 { --toolbarbutton-inner-padding: 3px }

/* TABS: height */*|*:root { --tab-toolbar-navbar-overlap: 0px !important; --tab-min-height: 20px !important; --tab-min-width: 80px !important;

  1. tabbrowser-tabs {

width: 100vw !important; }

  1. main-window:not([chromehidden*="toolbar"]) #navigator-toolbox {padding-bottom: var(--tab-min-height) !important;}

.tab-background { border-radius: 8px 8px 0px 0px !important; border-image: none !important; } .tab-line { display: none; }

.tab-close-button { color: red!important; }

Asked by scottish2 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Firefox Consistently Crashes After Closing

I've been using Firefox for many years without a problem and have always liked it, but I've recently starting encountering a problem where Firefox consistently crashes af… (read more)

I've been using Firefox for many years without a problem and have always liked it, but I've recently starting encountering a problem where Firefox consistently crashes after closing. After I close Firefox, the Windows Task Manager shows it still in memory. After a couple of minutes, the Mozilla Crash Reporter screen pops up informing me that Firefox had a problem and crashed, with an option to restart Firefox or Quit. I tried refreshing Firefox, which was a challenge because of the problem of hanging in memory after closing, but it did not resolve the problem. I also tried uninstalling it, then deleting the Mozilla folders and clearing out any references to Firefox in the Windows registry, and reinstalling it. I haven't installed any extensions yet; but sadly, I continue to encounter the problem. Any ideas about how to resolve the problem?

I should mention that I had bought a new SSD for my computer and migrated everything over from the old SSD to the new one. The problem with Firefox began after the migration. Everything else that was installed there works without a problem. I would be surprised if this is related to the issue considering I've reinstall Firefox.

Asked by Allan 4 months ago

Answered by Allan 4 months ago

What's the authenication app I need to use for the code to pair iphone to desktop

Hi Support team, I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me … (read more)

Hi Support team,

I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me for an authentication code to pair iPhone to desktop. I tried all the apps but I don't how to obtain the code from those app.

Can you please explain/guide me how to find this code or the app I need to use.

Thank you for your time.

Asked by CPR Class Today 4 months ago

Last reply by cor-el 4 months ago

moz-proxy is asking for username and password for a proxy that does not have a username and password

os = ubuntu 22.04 - 5.19.0-42-generic Mozilla Firefox 103.0.1 I am attempting to connect to a proxy that does not require a username and password, yet moz-proxy is contin… (read more)

os = ubuntu 22.04 - 5.19.0-42-generic Mozilla Firefox 103.0.1 I am attempting to connect to a proxy that does not require a username and password, yet moz-proxy is continually asking for one. If I put any input in the prompts, it goes away, but if the machine is rebooted, the prompts begin again. How do I permanently stop firefox from asking for the username and password?

Asked by daniel.wagner0 4 months ago

Last reply by daniel.wagner0 4 months ago

  • Solved

Cannot see Pin to Toolbar option to add extension shortcut icon to toolbar

I have bought a new pc with Windows 11 home pre-installed and set Mozilla Firefox latest version as default browser ...the issue i am having is placing add-on extension s… (read more)

I have bought a new pc with Windows 11 home pre-installed and set Mozilla Firefox latest version as default browser ...the issue i am having is placing add-on extension shortcut icons on toolbar. I installed Norton Safe Web and this installed ok and is listed in extension control panel and when i click puzzle icon Norton Safe Web is not shown under manage shortcuts nor can i see option to Pin to Toolbar. Have tried several attempts but still get nowhere.I uninstalled Mozilla Firefox...restarted pc ... did a fresh install of Mozilla Firefox without altering any settings..re-installed Norton Safe Web and still cannot see option to Pin to Toolbar.Clicking the gear icon does not help Have i missed a step somewhere ?

Asked by starbuck.jones 3 months ago

Answered by starbuck.jones 3 months ago

Youtube thumbnails/videos slowness

Hi I'm experiencing slowness especially in youtube thumbnails scrolling down. when video is playing if I click on settings to choose video quality etc it takes like 2 mi… (read more)

Hi I'm experiencing slowness especially in youtube thumbnails scrolling down. when video is playing if I click on settings to choose video quality etc it takes like 2 minutes to even open. This slowness not present in edge browser. I want to try older ver but I thought if someone might experiencing same or know what might be the problem

Asked by fx 3 months ago

Last reply by willjoe24421 3 months ago

OneNote Web Clipper Extension No Longer Working.

As of the past few days the OneNote Web Clipper Extension has stopped working in Firefox. Is this a known problem? Is there a fix? I've tried refreshing FF and reinstalli… (read more)

As of the past few days the OneNote Web Clipper Extension has stopped working in Firefox. Is this a known problem? Is there a fix? I've tried refreshing FF and reinstalling the extension but the problem persists.

Asked by Martin 2 months ago

Last reply by rafikiphoto 1 day ago

Cannot remove address bar suggestions

Hello. I cannot remove the suggestions that appear in the drop down address bar suggestions list. Shift-delete does not work. Changing the search settings in tools does… (read more)

Hello. I cannot remove the suggestions that appear in the drop down address bar suggestions list. Shift-delete does not work. Changing the search settings in tools does not work. There is no three dots that appear next to the URL, or a pop up that shows up if I hover over the link. They are stubbornly embedded on that bar and refuse to leave.

The only thing that works is to delete all history, but I don't want to do that. There may be some solution where I micromanage site permissions on a site by site basis but that's way too much work, and should not have to do that.

The URLs on the list themselves are totally random. I cannot figure out how Firefox decided that THESE are the URLs to feature. I visited like once, in a long string of activity.

Anyway, my inability to perform a simple task like right-click-delete or demand that it "stop doing that" is making me claustrophobic.

Vers 115.0.2

Asked by McMike 2 months ago

Last reply by zeroknight 1 week ago

Authentication code never reaches my account

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my… (read more)

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

Asked by brianna.cacchione 2 months ago

Last reply by Dropa 2 months ago