All Products Support Forum

I try to sign-in to my KP.org account and I get a white page with the message (Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.) I called KP and they said there was nothing wrong with their site. I added the URL to the cookies exception list with no result. I tried to paste the exact URL of the sign-in page into my bit-warden and it said it exceeded the 1000 character limit. I can sign-in on Chrome, but I prefer to use Firefox. any ideas?

Getting application errors on some sites – but the same site works in other browsers. This has been happening over the last couple of weeks – getting application errors on some sites but not in other browsers. On the example shown I see the login page flash briefly then replaced by the error.

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

I am trying to block myself from checking on my old employer's website, and I need to block myself from being able to go to their web page. How do I block a specific website? I do not want to access this site, and I find myself checking the site. I sound nuts, I know. But this is for my own good.

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

I've installed firefox and weirdly when I use youtube or just browsing the CPU is 250 and it's draining my new mac really quickly. This did not happen before on my previous mac. Seeking some help and answers, went to Apple genius bar and they've stated is the firefox application that is causing the fast drain of power.

Hi. I keep several Firefox tabs open and active on my laptop. Inevitably, Firefox slows down after a week or several weeks and would benefit from a Quit / Restart. But then (I think) I would lose my tabs, which would mean a trip to the library to login and get them back. If I do nothing, a superslow Firefox will usually mean my laptop eventually restarts on its own. Then when I open Firefox I see a "Restore Session" option, which brings everything back (I think I see Restore Session because the computer did its own shutdown). So, this does work, but I have a slow computer until the laptop does its own restart. I am wondering if I can initiate my own Firefox Quit / Restart which will give me the "Restore Session" option. Thanks!

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Firefox 123.0 on my M1 (ARM) iMac running OS 14.3.1; when using Firefox 123.0 on my M1 (ARM) MacBook Air running OS 14.3.1; when using Firefox 123.0 on Win 11;and when using Firefox 115.8 on my Intel MacBook Pro running OS 10.14.6.

The same mp3 files (https://www.gatherthepeople.org/test/styled-7/page-3) play without any problem with Chrome and Safari on the Mac and with Edge on Win 11 .

Thanks

I wish you would stop carrying articles from sources that do not allow pocket subscribers to read them without an individual subscription to the article source. One notable example is the New York Times. it is not possible to read an article from them because when someone clicks on the article of interest, it is not visible unless that person signs up for a subscription to the NYT. So, for all of your readers who like to peruse interesting and thought provoking articles, but do not wish to sign up for multiple subscriptions, why even carry articles from sources that cannot be read to start with? this is VERY annoying! Thanks.

Last update disabled picture in picture mode -- on top of full scree applications.

Please advise how to correct / adjust. This feature is vital to my work.

Thank you for your time and help.

Safari has no problem with https://meijer.com, but Firefox flags it as untrustworthy and won't let me connect. I am using Avast! antivirus. Brave browser also works. I am using 124.0.1. I see there is a 124.0.2. I'll try that next.

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger. ive just seen it from the corner of my eye. it just happens real quick

can someone help

When I hover elements, such as text, links, or buttons, the cursor does not change (as in, from the pointer to a hand when hovering over a link, etc.). Well, actually, it does change, but only for a small fraction of a second before returning to the normal pointer. This makes elements on web pages that have hover events almost impossible to use (such as drop-downs like the "Get Help" one at the top of support.mozilla.org) unless I left-click and hold while hovering over the element. This, of course, requires me to click on the element, which might have other consequences.

Hovering works fine with other browsers. This is on an M2 Mac. I have tried uninstalling and reinstalling Firefox