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Lost Firefox Icon

I had been using Firefox on my iPhone for forever. All of a sudden the icon just disappeared, so I can no longer use it as my browser. When I check my apps in Settings,… (read more)

I had been using Firefox on my iPhone for forever. All of a sudden the icon just disappeared, so I can no longer use it as my browser. When I check my apps in Settings, it's there, and checked as my browser, but there's no longer an icon to click on. I went to the app store thinking it had somehow become deleted, and instead of being able to get the app, it just says Open, meaning that it should be on my phone. How do I get the icon back? The way it is now, I can't even delete and re-install it.

Asked by Leslie 4 days ago

Last reply by Kiki 49 minutes ago

In Mozilla my site is store is lagging

I have Shopify store. Working fine in other browsers but lagging in Mozilla https://fajasfits.com/collections/fajas-colombianas https://fajasfits.com/collections/fajas-co… (read more)

I have Shopify store. Working fine in other browsers but lagging in Mozilla https://fajasfits.com/collections/fajas-colombianas https://fajasfits.com/collections/fajas-colombianas

Asked by Sarah Smith 7 hours ago

Last reply by Emily Linda 1 hour ago

Open In App/Switch back to Firefox

Video of the issue If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i c… (read more)

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. (Admin note: edited to fix formatting issue)

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

Asked by cmguy416 6 days ago

Last reply by Kiki 1 hour ago

external links are not opened in FF for IOS

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browse… (read more)

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browser). The last weeks I followed the article (https://support.mozilla.org/en-US/questions/1442950) which should be fixed with version 124. Meanwhile I updated to FF version 125.2 but the issue is not solved for me yet. When I click on an external link in AppleMail or other Apps, FF starts and shows the startscreen. Then the screens "flickers" one time but nothing else happens. Because not many users are reporting this issue I think that may be a configuration set on my IPhone is the cause of this and not a bug in FF. Has anyone an idea what can be the issue and how to solve it ?

I'm now very annoyed by this issue and if I don't find a solution soon, I'll install another browser.

Thank you in advance for your support Udo

Asked by 4rtvjj45j8 5 days ago

Last reply by Adrian 5 days ago

Billón- refund

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it … (read more)

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Asked by Maritza Stenehjem 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Problem entering to specific websites - Previously was ok.

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was… (read more)

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was working perfect. Please HELP! Thanks friends :) When I try to open this website, nothing happens, nor an error, sometimes in certain website it keeps retrieving and thats it.

Many thanks,

Asked by cgs260667 2 weeks ago

Last reply by James 2 weeks ago

Night mode gone

My option for night mode to invert the colors for websites has suddenly disappeared from the menu. If I go to settings I can turn on dark mode but it does not work for a … (read more)

My option for night mode to invert the colors for websites has suddenly disappeared from the menu. If I go to settings I can turn on dark mode but it does not work for a lot of websites. How can I get night mode back?

Asked by Jules Kronen 1 month ago

Last reply by CaffeineLatte 2 weeks ago

Browsing history glitching

When I opened my Firefox browser my browsing history suddenly vanished. I noticed this when I saw that my recent activity was empty in my new tab I just opened. My bookma… (read more)

When I opened my Firefox browser my browsing history suddenly vanished. I noticed this when I saw that my recent activity was empty in my new tab I just opened. My bookmarks and tabs is still here. This glitch has happened twice now! Why does this glitch keep happening and Is there anyway I can get my browsing history back?

Asked by palm tree 3 weeks ago

Last reply by coles23943 3 weeks ago

Issue with .mobileconfig File Downloads on Firefox for iOS

Hello, everyone! I'm encountering a perplexing problem with downloading .mobileconfig WiFi profile files through a direct link in my ReactJS web application. This functi… (read more)

Hello, everyone!

I'm encountering a perplexing problem with downloading .mobileconfig WiFi profile files through a direct link in my ReactJS web application. This functionality works flawlessly on Google Chrome, Safari, and Edge across iPhone and iPad devices. However, when attempting the same on Firefox for iOS, the downloaded file becomes corrupted and unrecognizable as a .mobileconfig file.

The download mechanism is implemented using a simple anchor tag that points directly to the file on the server. Interestingly, only in Firefox on iOS, the content of the .mobileconfig file gets altered during the download process, leading to corruption.

I'm keen to understand why this issue is occurring specifically with Firefox on iOS and how to resolve it. Has anyone else faced a similar challenge or have any insights on how to ensure the file downloads correctly on all browsers, including Firefox on iOS? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help!

Asked by Shalini U 4 weeks ago

Last reply by Infinity__ 3 weeks ago

Unable to change new tab background color even with firefox colors

I REALLY hate the colorless background! I just want to change it into a different solid color. I don't want to change my theme, I just want a different background color. … (read more)

I REALLY hate the colorless background! I just want to change it into a different solid color. I don't want to change my theme, I just want a different background color. Trying to use firefox colors just changes my theme into a nasty pink without even changing the background color. Nothing works.

Asked by Flappers 1 month ago

Last reply by Infinity__ 3 weeks ago

Opening links

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any… (read more)

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any suggestions? Thanks.

Asked by brasfort 3 weeks ago

Last reply by Infinity__ 3 weeks ago

Question about the most recent update

Did you guys really get rid of night mode on iOS app?? And the tap and hold a link to see a small preview page? Those are the two biggest reasons I use Firefox iOS over o… (read more)

Did you guys really get rid of night mode on iOS app?? And the tap and hold a link to see a small preview page? Those are the two biggest reasons I use Firefox iOS over other browsers- why did these two features go away??

Asked by brianjbiggins 1 month ago

Last reply by Infinity__ 3 weeks ago

Access to Firefox

I use an Apple IPhone 14 I recognized Apple charge what browser was required. I’m having problems with my iPhone 7plus sign in. I’m unable to gain access to the Appl… (read more)

I use an Apple IPhone 14

I recognized Apple charge what browser was required.

I’m having problems with my iPhone 7plus sign in.

I’m unable to gain access to the Apple store to download the Firefox app.

Do you have an support unit that can help problem solve

Asked by Andrea L Struble 4 weeks ago

Last reply by Tomatoshadow2 3 weeks ago

Opening links in outlook won’t open in Firefox

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but… (read more)

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but now it doesn’t. Why?

Asked by swimjim55 1 month ago

Last reply by Infinity__ 3 weeks ago