All Products Support Forum

A strange new requester appeared in Firefox today. I do not think that I clicked on anything without noticing. I was just watching a Youtube video and the requester appeared when I was moving the cursor down across the screen. The requester items would not respond, and the requester could not be closed. I had to quit Firefox and restart to get rid of it. See attached screen capture.

One of the websites I use now gives me the following error: Please unblock challenges.cloudflare.com to proceed Microsoft edge does not have this problem, but I don't like using edge. I used my search and found many causes. I did the following: Went to my firefox settings and cleared cookies and history I ran two security programs, bitdefender and maleware bytes I still have the problem.

Dear reader,

Websites like Netflix and websites banks ask for an update of FF,although I have the latest, 121.0.1 Netflix doesn't allow me to enter the website (see screendump) The ASN-bank asks for an update but I can work around it (see screendump) Screendumps are in Dutch, they text is about asking for an update.

Can you help me out to fix this?

Thanks in advance. Frans

Firefox crashed, Reinstalled it v121.0.1 Win Pro 10 (x64)

Although Extenions are reinstalled, I cannot find any way to get them into a toolbar now, (Using the Drag - Drop - Shift method)

There is supposed to be a "Gear alongside each extension" so that can be chosen, but no gear which works now.

Very frustrating as cannot properly access these extensions now.

Some time ago, I found the way to inser these Extensions (Addons) into the Toolbar, but cannot remember how I did it.

The Extensions show they are installed and "working" but it's rather useless nmot being able to get the shortcuts for each onto the Navigation Toolbar.

Appreciate help - Thank you.

I asked a question earlier about being blocked from a site that I frequent while using Firefox but not when using Edge. I don't use Edge much but another difference has become apparent. Many of the sites like news sites an information sites seem to take longer to open than they used to on Firefox, I can see little icons going back and forth in the tab at top. Normally this lasts for ten seconds or so then the site I was after appears. I was on Edge and noted that this was not happening. I spent several minutes going back and forth and I definitely have an issue with Firefox. I have Windows 10 running on an old desktop. I use Express VPN I use BitDefender In Firefox I use Adblock Plus, Ghostery, I use Duck Duck search

Do I need a new version of Firefox or what? It says it is up to date 121.0.1 Have been using Firefox for years and not had any issues like these. Mark

I am using Firefox on a new PC. Whenever I type something into the address bar, all results appear under a small Firefox Suggest header, even though Firefox Suggest is not available to me in the United Kingdom. I believe it is possible to remove this header through about:config, and I did so on my old PC shortly after FIrefox Suggest was released in 2021, although I have long forgotten how to do this for obvious reasons. Could somebody please explain how this header can once again be removed, or is it a permanent feature? Thank you in advance.

HI, I use Firefox for Kiosk system... what is not usable for this application is Firefox sending popups to remind the user of ie. "do not forget to save your data" or similar... this breaks the kiosk system and needs Admin intervention... I love FF, but how can I suppress these support popups in this environment?

Thx Dan

Hey, since the new update (121.0.1) the new tab button isnt on right from the most right tab. With customization the button can only be put on the far left. Is there anything i can do?

Hello all, first time poster here but long time FF user!

Lately, some of IMDB's functionality is broken for me. I can give many examples of odd behaviors but to keep this short, have pasted 2 screenshots of the same section of the homepage (www.imdb.com) to demonstrate the difference. Something is preventing the proper loading of all the elements.

Another odd thing is that i'm unable to click on elements that have properly loaded and are visible. Lastly, i'm unable to play videos!!

None of the above are reproducable when in private browsing mode. I have disabled all my extension in the hopes that one of them could be the culprit to no avail!

Any thoughts on how to approach this issue?

hello :)

in chrome when you drag a tab out to open it in another window it automatically goes to a smaller window, firefox always copys what size the window was when you dragged it out. so when the window is maximised it will always open a new maximised window.

So my question is, when dragging a tab to open it in a new window is there a way to stop it from copying the size of the window you dragged it?

im really bad at explaining things so here are visual of what i mean - https://imgur.com/a/aSj0P2G

Cannot view FoxNews.com and FoxBusiness.com due to add blockers. I have disabled all blocker extensions - that did not work. I have turned off enhanced tracking protection for those sites - that did not work. I have opened in troubleshooting mode - that did not help. What else do I need to try?

I use Kaspersky so I will start trial-and error there next.

Hi,

Using FF 121.0.1 on a Windows 10 PC

For past few weeks whenever I try to purchase something via PayPal or login to PayPal, the One Time Password page is not rendering correctly, and not allowing me to continue. I have enclosed a capture of the issue.

For info, I can use PayPal without any issue on other browsers including Chrome and Brave.

Since about 13:00 GMT yesterday, Firefox could not load or display the Hostinger h-panel. It sometimes partially and sometimes completely displays all the page content. But all the controls are dead. Firefox seems to be very busy doing something. I told Hostinger and they spent some time looking into the problem. They got Firefox to load the h-panel but said that it was vastly slower than other browsers in doing so. With me, Firefox still stops doing anything once the content is loaded and ALL controls on the page are still dead. When closing Firefox in this state, there is considerable delay before the window actually closes.

I thought that perhaps Hostinger had done an update that called in some proprietary JavaScript extensions that Firefox couldn't handle. I get the impression that in trying to display the h-panel pages, Firefox is trying to acquire some content from an external site, as requested somewhere within the HTML/JavaScript source code.

Any ideas? robert_john.morton@yahoo.com

Hello,

Mozilla will not work - it looks like it's trying to load a page but nothing happens. Then the crash reporter kicks in - but it never actually sends the crash report. (I'll copy it here) I've tried uninstalling it and reinstalling it - it doesn't help. Tried disabling the antivirus and firewall (which had never been a problem before) but that doesn't help either. So if you can, please help :)

AdapterDeviceID: 0x1b81 AdapterDriverVersion: 31.0.15.4665 AdapterSubsysID: 37031458 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4 AvailablePageFile: 2743808000 AvailablePhysicalMemory: 6642008064 AvailableVirtualMemory: 3497058304 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20240108143603 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1705593581 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1705592987 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eOppBrowser.dll"],"Microsoft Windows":["MMDevAPI.dll","d3d9.dll","ntasn1.dll","ncrypt.dll","Windows.Security.Integrity.dll","avrt.dll","d3dcompiler_47.dll","dataexchange.dll","AudioSes.dll","explorerframe.dll","wscapi.dll","directmanipulation.dll","d3d11.dll","BCP47mrm.dll","Windows.Globalization.dll","winsta.dll","ColorAdapterClient.dll","mscms.dll","dcomp.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","WindowManagementAPI.dll","Windows.UI.dll","npmproxy.dll","netprofm.dll","dbgcore.dll","DWrite.dll","ktmw32.dll","twinapi.dll","wsock32.dll","cscapi.dll","ntshrui.dll","OneCoreUAPCommonProxyStub.dll","OneCoreCommonProxyStub.dll","winnsi.dll","winhttp.dll","ondemandconnroutehelper.dll","wininet.dll","Bcp47Langs.dll","DXCore.dll","linkinfo.dll","TextInputFramework.dll","resourcepolicyclient.dll","dwmapi.dll","wtsapi32.dll","FWPUCLNT.DLL","rasadhlp.dll","nlaapi.dll","pnrpnsp.dll","NapiNSP.dll","dnsapi.dll","dhcpcsvc6.DLL","CoreMessaging.dll","CoreUIComponents.dll","WinTypes.dll","InputHost.dll","dxgi.dll","uxtheme.dll","winrnr.dll","dhcpcsvc.dll","umpdc.dll","wshbth.dll","powrprof.dll","version.dll","gpapi.dll","devobj.dll","drvstore.dll","cryptnet.dll","msasn1.dll","cryptbase.dll","rsaenh.dll","cryptsp.dll","ntmarta.dll","dbghelp.dll","mswsock.dll","sspicli.dll","winmm.dll","IPHLPAPI.DLL","userenv.dll","iertutil.dll","netutils.dll","srvcli.dll","urlmon.dll","profapi.dll","propsys.dll","kernel.appcore.dll","wldp.dll","windows.storage.dll","SHCore.dll","bcryptPrimitives.dll","ucrtbase.dll","advapi32.dll","gdi32.dll","clbcatq.dll","cfgmgr32.dll","ole32.dll","imagehlp.dll","bcrypt.dll","psapi.dll","win32u.dll","crypt32.dll","sechost.dll","wintrust.dll","oleaut32.dll","user32.dll","shlwapi.dll","imm32.dll","msvcrt.dll","rpcrt4.dll","KERNELBASE.dll","kernel32.dll","msvcp_win.dll","combase.dll","msctf.dll","ws2_32.dll","setupapi.dll","gdi32full.dll","nsi.dll","shell32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","libEGL.dll","osclientcerts.dll","libGLESv2.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdown. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ WebGL? EGL? EGL- GL Context? GL Context- GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 524 ShutdownProgress: xpcom-shutdown ShutdownReason: AppRestart StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1705593263 SubmittedFrom: Client SystemMemoryUsePercentage: 61 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20240108143603","version":"121.0.1","vendor":"Mozilla","displayVersion":"121.0.1","platformVersion":"121.0.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16344,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3930},"hdd":{"binary":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"profile":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"system":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVLDDMKM","vendorID":"0x10de","deviceID":"0x1b81","subsysID":"37031458","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.4665","driverDate":"1-12-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ro-RO"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"e3e3bcd1-5812-48df-9803-5e80e2aab219","experiment":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19740,"firstUseDate":19740},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19740,"updateDay":19740},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 4253405184 TotalPhysicalMemory: 17138307072 TotalVirtualMemory: 4294836224 URL: about:support UptimeTS: 3184.07 UtilityProcessStatus: Destroyed Vendor: Mozilla Version: 121.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: RemoteWorkerService::Observe|nsThread::Shutdown: ProxyResolution useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Up until this last update, in Gmail inbox, each message could be moused over top and action icons would show up. This no longer happens and I don't know why. It was very convenient not to have to open the message to take action on it and then return to the inbox. Now if I click the checkbox on the left side of the message those icons appear, but I never had to do this before??? I have not made any changes to the settings on my 1 year old Macbook Pro or Firefox configuration...

Hi, Is there a possibility to delete the sync data without completely deleting the account? I used Firefox Sync to transfer some passwords and I understood that they are encrypted on the sync server. However, it might be that even the encryption might be broken and attackers could steal my passwords. That´s why I would like to delete the password data on the server (but keep the account).

Is this somehow possible? I didn´t find any article about exactly this topic.

Best regards, Sebastian

After the latest Firefox update (121.0.1) , I have been unable to use Firefox to log into iCloud or my Merrill Lynch account. I have to use Chrome instead. Other website log-ins seem to be ok.

Trying to sync between my PC and my iphone. Every time I've attempted it I've gotten this type of error report. And when I press sync on my iphone it tells me that sync is offline. I've logged out and back in a few times on both devices and I've also tried turning sync on and off again and it's not working. Tried syncing again and it didn't show up on my other pc either.

1705467584142 Sync.LogManager DEBUG Flushing file log 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584148 Sync.LogManager DEBUG Log cleanup threshold time: 1704603584148 1705467584158 Sync.LogManager DEBUG Done deleting files. 1705467586817 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467587873 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588918 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588923 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468406145 FirefoxAccounts TRACE observed topic=push-message, data=chrome://fxa-device-update, subject=[xpconnect wrapped nsISupports] 1705468406145 FirefoxAccounts TRACE FxAccountsPushService _onPushMessage 1705468406145 FirefoxAccounts DEBUG push command: fxaccounts:device_connected 1705468406145 FirefoxAccounts INFO fetching updated device list 1705468406145 FirefoxAccounts INFO Already fetching device list, return existing promise 1705468406164 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 1705468408408 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 200 1705468408409 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1703654006162: code: 200 - Status text: 1705468408409 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -409 1705468408409 FirefoxAccounts INFO Got new device list: 0114f71fc43f1c0abec31f11ea4c4f8c, 21486e339a18328ea65760b3cfdc661e, 73c3e7eb9def85f369143f46fe5ad619, c7ab28df9f8b9556bcb602d268c3282e 1705468408410 FirefoxAccounts TRACE Our push subscription looks OK 1705468408410 FirefoxAccounts INFO updating the cache 1705468448524 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468448533 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450556 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450676 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468451026 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1705468451026 FirefoxAccounts DEBUG getOAuthToken enter 1705468451026 FirefoxAccounts TRACE getCachedToken returning cached token 1705468451026 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468451026 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1705468451226 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1705468453581 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468453583 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468454872 Sync.Service DEBUG User-Agent: Firefox/121.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.123.0.20240108143603.desktop 1705468454872 Sync.Service INFO Starting sync at 2024-01-16 23:14:14 in browser session 8sHSUqIJcFhS 1705468454872 Sync.Service DEBUG In sync: should login. 1705468454872 Sync.Service INFO User logged in successfully - verifying login. 1705468454872 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1705468454873 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1705468454873 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468454873 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1705468454873 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager INFO Getting sync key 1705468454873 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1705468454873 FirefoxAccounts DEBUG getOAuthToken enter 1705468454873 FirefoxAccounts TRACE getCachedToken returning cached token 1705468454873 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468454873 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1705468507773 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398862 - NS_ERROR_NET_TIMEOUT 1705468507773 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507773 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1705468507773 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507773 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1705468507774 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507774 Sync.ErrorHandler ERROR Sync encountered a login error 1705468507774 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1705468507775 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468507776 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1038:15) JS Stack trace: onNotify@service.sys.mjs:1038:15 1705468507776 Sync.Service DEBUG Not syncing: login returned false. 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent