All Products Support Forum

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy and tries keeps reloading. Please help.

-Theo

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC.

- I have sync turned on both - Bookmarks toggled on both - I am signed in - I have clicked "sync now" on both devices multiple times - I have un-bookmarked and re-bookmarked pages multiple times - I open up "search bookmarks" on PC and type the mobile website name and nothing comes up - I try and edit the location of the mobile bookmark into "other" or "toolbar" etc and that doesn't make it appear

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac.

To make matters worse, tabs in Chrome and Safari sync to Firefox tabs across devices as well. The sync occurs in both directions.

I am not logged into Chrome or my gmail account.

Specs: MacBookAir: early 2015/ OS v. 12.7 (Monterey) iMac: Retina 4K, 21.5-inch, 2017 / OS 12.6.8 (Monterey)

Things I've tried:

• Turning off syncing in Firefox on both devices.
• Signing out of Firefox from both devices.
• Disabling "sync open tabs" via Firefox preferences
• Renaming devices from within Firefox Sync. (The name always reverts to the previous one.)
• Reinstalling Firefox
• Deleting cache from both Firefox and Chrome.
• Restarting

Images are from toolbar on iMac when Firefox is open on both computers. Any help would be most appreciated! Thanks!

I was uninstalling another app when I noticed that there are two application icons for Firefox, one dated 3/25 2023 and one dated 9/26/2023 (just installed new update). How do I get rid of the first application dated 3/25/2023?

Please tell me how to get my address books back after moving to a new computer. I have thunderbird, and I've gotten my inbox moved, but my address books are empty. I had hundreds of contacts. How do I get them back. I've tried the import tab but it only wants to import from a file on my computer. As I understand it, my provider keeps data such as this, I just need to know how to access it. My internet provider is Optimum/

Every time I update firefox, the same thing happens. In the past you have disregarded my issue.

I have four Gmail accounts. I'll call them A, B, C and D at gmail com.

When I update firefox, it signs me out of all my Gmail accounts. When I laboriously sign back in, I'll start with A. I sign in and get my most recent emails. Then I sign into B. When I click on the inbox, I get A's gmail, not B.s When I sign into C, and click on the inbox, I get A's gmail, not C's. When I sign into D, and click on the inbox, I get A's gmail.

THis happens in both bookmarks as well as normal sign in.

I've complained aobut this before and you have told me I am imagining things. I am not, and it's why I seldom update firefox.

WHY are you doing this, Why have you not fixed it in the several years I've had firefox and HOW DO I GET IT FIXED.

Hello.

I'm using Firefox on windows 11 home 22H2. After the recent update to 118.0 I've been unable to load yahoo.com.

I tried the following: Disabled addons Disabled firewall Restarted firefox Restarted computer Restarted firefox in troubleshoot mode

I'm out of ideas except for a downgrade maybe.

Does anyone have any suggestions?

Regards, Klaas

When I have Firefox minimized (with several tabs) and I click on its icon in the taskbar, FF does not immediately open, but little icons for each of the FF tabs show and I have to choose one of the tabs before FF fully opens. This is very annoying. If the program were to fully open, the one tab I was recently using would open and I could continue with my work. Is there any way to make FF fully open when I click on the FF icon in the taskbar? I am using FF 118.0 (64 bit) in Windows 11. Thanks for your help. Jerry

PS: the icon below shows what happens when I am clicking the FF icon and shows the two tabs open in FF.

I am using firefox on android device running android 12. Have tried websites like: youtube, 9gag, and basic searches with duckduckgo and the websites don't load, or no indication of loading happens, or sometimes slow loading occurs and stops after progessing midway of total bar length. I see the same issue on firefox beta, but on chrome. I am using ublock origin as an addon. On the main browser i have a bunch of open and inactive tabs, but on beta almost no tabs. The only thing that might unblock my issue is to disable my phone's private dns which points to google or adguard. But even with it off, i still see the same issue appearing.

Hello, I'd like to disable the new translate prompt in Firefox. While I greatly value Mozilla's commitment to innovation, I've found this new feature to be somewhat disruptive to my user experience.

I speak different languages and therefore use websites in multiple languages and having this prompt appear multiple times is a bit annoying. I can’t imagine being the only user with this issue. It’s very irritating.

I didn't find a way to disable this feature in the settings. Is there another way? I know I can modify it by adding languages that I don't want to have translated but I'd like to disable it entirely. I know this might be a non-issue to some people but I just hate this popup and I don't want to see it again. Thank you very much!

Hello, today my Firefox offered me to try the "Translate this page" beta function within the browser. I agreed but now want to disable/delete this option and don't know how. I can uncheck the option to always translate the page in the menu settings after clicking on the icon in the bar. But I don't see an option to delete this add-on (it's not listed in the add-on section either). How can I get rid of it? Best, Manu

Firefox Version 118.0 (64-Bit), Windows 10

https://support.mozilla.org/en-US/kb/website-translation how can i disable this?

I just updated Firefox today and now google play books won't open. I deleted the book and readded it and deleted my cookies and retried but still no joy. All I get is the message "Can't open this book. Try again later" and then the option to either Get Help or just OK.

I use Firefox and ESET Antivirus on Windows 10 I am using the Firefox password manager with a Primary Password. When I open a window to a bank or other sensitive site ESET Antivirus Banking and Payment Protection automatically opens a new Protected window. The password manager then fills in the login details for the site or offers a choice from a listbox if I have more than one login for that site without me having to provide a password for the password manager. Clicking on "View Saved Logins" from the listbox opens the password manager Search Logins window also without me having to enter a Primary Password. I can now view Usernames AND Passwords without having to enter any Primary Password. This appears to be an out of date copy of the passwords in a unprotected file since it is missing a few recently created entries. When using an standard Firefox browser window everything seems to work as expected with the Primary Password being required to activate the Pasword Manager and the recently created entries are present. One other point which may be relevant is that when viewing the same username/password in both the valid and the duplicate versions the window addresses are identical. This suggests to me that the Password Manager keeps the username/password data and a list of that data as separate enties and that what I have is actually one set of data with two seperate lists of the data. This makes me nervous about trying to delete anything from the unprotected list in case I am deleting the original data. This state of affairs may have come about when I was setting up Firefox Sync and inadvertantly Sync-ed Password Manager with Primary Password turned off. I have since turned off Sync but with no effect on th problem. Is there any way of deleting this apparent additional password list? The alternative seems to be to just uninstall Firefox and ESET Antivirus and re-install and hope that all the data is cleared out in the process and the re-import a password file.