All Products Support Forum

DuckDuckGo is default browser on iOS ad iMac. I want to block any and all Amazon.com results from my searches. How do I do that? If an overall block is not possible, how to I customize a search or the results list to filter out Amazon.com?

When i use mozilla in android 13 tablet, and i click on the 3-dot menu while the address bar is set to appear in bottom of screen, i cannot see the full 3-dot menu neither can i scroll to the end of it -only half od it appears. When the address bar is set at the top of the screen,the problem does not exist in landscape view. Please fix it

Hello,

I am having an issue where my Firefox is displaying suggestions from sites I have visited only ever in private browsing mode. When I type a letter with this site, it appears as a “Firefox Suggested” search, not a Google search which I have already disabled. I have cleared my history, cleared my cache, reinstalled, done the same on all my devices, ensured I have no bookmarks or any remnants of the site visited, yet they remain visible on my phone. I am on Firefox for IOS, my IOS and Firefox are updated to the latest edition as of 04/11/2024. I am ensure what to do, as I really can’t allow this. Is there a way to turn this off, or is my only option to just switch back to Safari for the time being? Please let me know, as I need this turned off or to figure out how to clear this specific suggestion despite it being nowhere in my history, bookmarks, cache, downloads, or anywhere else.

Hi, I'm having issues with my Google search results page. It used to be very clean looking and mainly only showing the results of whatever I searched. Today though, I searched something and now the Google results are first showing Reddit answers, what others have asked, discussions and forums, what others have searched, short videos, etc. I have to scroll really far down just to get some normal search results. How can I fix this? Call me old school but I want the classic version back. Please help, I don't want to switch browsers. I've been using Firefox nearly since it's launch, since StumbleUpon days. Yeah!!! If you know, you know. Thanks!

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs back in. Is there any way to prevent this?

In choosing a search engine, I found out from the directions on Firefox focus how to add them. But when they gave the string for Wikipedia, it did not work. I was wondering if any knew the accurate one and also is there a webpage that gives search strings for many apps or web pages? When I did a search under “Wikipedia Search Engine String”, I didn’t see a web page that offered it and I couldn’t find it on the Wikipedia site. If someone doesn’t mind, can you give me the directions on how to find them? I would be very grateful.

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Every time I do a Google search in Firefox, a popup from Google appears suggesting that I change my browser to Chrome. It ignores my previous answers of “No thanks.” How can I block that? I already have the popup blocker turned on in Firefox.

First off it set the search bar and menu at the bottom of the screen and I didn't know how to change that. Then I couldn't sync with all my account passwords and bookmarks previously saved on other apps. I had to delete the app because the idea of privacy is great and all but I need to get access to my preferred websites and accounts easily. If you can provide an easy fix I will give the app another try.

Thanks.

So I got directed here after leaving an unfavourable review due to an ongoing issue that google had no answers for. The screenshot should show the problem. I don't not know what causes it, only that it feels random when it breaks. Cashe/data clearing doesn't help, only a full reinstall seems to fix it, but this gets annoying pretty quick. The issue is search boxes on websites become black, and the text looks weird. The only add-on I use is UBlock, and when I left the review, the app broke after just an hour after being reinstalled, before I even installed UBlock.

My phone is a Samsung Galaxy S20Ultra if that helps, though I'm due for an update, and haven't had the time to sort it.

Hello,

I'm new to using a smart phone and have downloaded Firefox Mobile onto my Android phone. It works great when searching for a website but I have one that I already know and would like to go directly to it. Unfortunately every time I enter the URL I get a search for the website, not the website itself.

What am I doing wrong?

BTW, I'm not using my phone to post this question but rather my laptop (which I find easier to use). My phone is a Moto G Power (2020) using Android 11 and FF 110.0.1

Thanks, Andre'a

Hi,

At Firefox iOS mobile app when I open and do a search, with google configure as main search, I’m always asked to login or accept the google policy.

Why the browser don’t save the information for next search’s? I don't have any option to enable or disable the cookies, I already have disable the tracking protection (at firefox settings) and still happen.

I have search for this topic: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-ios

But didn't find any solution.

Please let me know how to solve this issue, because with other browsers I don't have it, and I would like to still use Firefox.

thanks.

I am unable to find a way to remove a single unwanted URL from the suggestions list on Firefox for Android. If the website I want to go to (and that I go to regularly) is called abcxyz, and I went to website abcdef once, Firefox will always try to autocomplete the URL to abcdef even though I do not want to go there again. I have found instructions for how to accomplish this on PC, but they can't be followed on a mobile device. I have tried deleting the cookies, etc. for the unwanted website and removing it from my history, but without completely clearing out all browsing data for all websites (which I do not want to do), I haven't been able to figure out how to remove a single unwanted URL.

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

How is it possible that such a glaring design error still exists after so many have asked for so long?

And to those commenting completely incorrect and unhelpful steps that lead to menus that don’t exist in the settings, WHY?

I’m bout to go back to safari. I love everything Firefox stands for but this is such a glaring oversight I can’t help but wonder what else is being missed.

I’m having difficulty with Firefox on an iPad mini fifth generation running iOS 16.4.1 and today’s version of Firefox. I’ve used Firefox for years with Duck Duck Go as search engine with no problem. Today without warning Firefox stopped accepting URLs typed into the search bar from the Homepage (or any page). It simply ignores the typing and flickers momentarily, keeping the existing URL and page. I’ve tried uninstalling and reinstalling Firefox, changing the default search engine from Duck Duck Go to Firefox, and changing from a custom homepage to the Firefox homepage. No luck. Please advise.

Hi Firefox-Supporters,

I use Firefox for Android for long time. I use

• Firefox for Android Version 104.1.0 (Build #2015898515)
• Addons: uBlock Origin, Privacy Badger, NoScript, Decentraleyes
• Autocomplete URLs (Settings - Search - Adress bar): active
• Firefox for Android linked with a Firefox account and my Firefox Windows installation

Since about two weeks I sometimes get mail.ru as an Autocomplete URL suggestion when I am starting to type 'm', which should show mydealz.de as my by far the most visited website with letter m (visits: 10 or more / day). Sometimes the Autocomplete Feature still suggests mydealz.de. For months and years, it always suggested mydealz.de as expected, I have never seen any suggestion for mail.ru . Now I am wondering why sometimes mail.ru is suggested, as I did not make any (intentional) changes to my setup. Do you have any tips on finding the source for that suggestion? I was wondering if any app/addon or similar is opening the website in the background, as I did not open it intentionally.

Things I already checked/actions I made to find the potential source or at least fix the issue

• Searched bookmarks (Android and Windows) for mail.ru - no bookmark set
• Searched search engines (Android and Windows) for entry for mail.ru - no entry set
• Searched history (Android and Windows) for visits of mail.ru - no entry
• Delete browsing data (Android): works short-term, first suggestion after deletion is is monero.org with letter m, mail.ru showed after a few times typing 'm' in the adress bar.
• Searched for newly installed apps on android phone - max. 1-2 new apps installed within the last weeks, would classify them as reliable.
• Searched for newly installed apps and total scan for viruses on Windows Laptop - no new Apps installed, no virus found by MS Windows integrated scanner.

Would be glad if anybody got any tips on this.

Kind regards