All Products Support Forum

Whilst sending a link from my Proton drive to others i have realised Firefox (latest version on ios also latest version) does not manage to do a basic fundamental task, I triple checked all the basic settings that could interfere, cleared caches etc etc

It flashes up a warning pop up, i click download, It reaches 100% then opens up a blank window, No file inside any download folder on iphone. It's a 200mb audio file, uncompressed.

I tried with Safari & instantly achieved the download even running a VPN, Firefox is my default browser on desktops & mobile devices for sync etc so this is very inconvenient.

Answers would be appreciated. Thanks in advance

For the last month I've been having this issue when downloading things from Firefox beta I get this "com.android.phone has stoped working" along with "phone has stopped" error anytime I download something.

Hello,

Recently I started to experience an issue that whenever I would specifically download a file using the Firefox web broswer for Android, my mobile would temporarily lose it's cell reception. After a few seconds it reconnects. The issue does not appear when downloading (for example) images from the Wikipedia mobile application, or using the Google Chrome browser. The issue is still present when using wi-fi or a VPN connection. This makes me very concerned about my privacy and the safety of my data on my device. The android version used is Android 11 and the app was updated as of September 9th

Thank you for assistance!

I used to be able to long press on a video and then get a pop-up menu with the option to save the video. With the most recent versions that doesn't work anymore. It worked fine inversion 115. Please bring that back!

I having an issue running applications and opening all sorts of files I have downloaded with the browser. Media files, APK, pdf are the types of files I have downloaded and none of them seem to be opening. I even tried renaming but they still don't open. I downloaded the same files on a different browser like operamini and the files open on my fone

while performing a download, "com.android.phone has stopped" apears, the signal strenght indicator in the upper right restarts(disappears, reappears with the 4G mark, the mark disappears and the indicator works after), after that the phone service and the phone app work normally. the download finishes normally.

using motorola e7 plus, android 10

tried restarting the phone, deleting cash and data of phone app, deleting cash of firefox

tried downloading using google chrome, all work normally.

it is possible that the issue started happening after I updated firefox but It's possible that it was happening before too.

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

With the new viewing pdf files in Firefox 111 I cannot download the file to downloads to save it. Can Firefox be modified to allow the option to either view the pdf file or download the file to downloads?

I need to change the download folder from my phone intern memory to my SD card, but I don't see the option to do it, I've seen forum post of people saying It can be done by entering about:config in the browser, but that doesn't work.

After updating Firefox for Android, my phone started rebooting after downloading any file. This makes it very difficult to use the browser and I had to use Chrome temporarily. The Crashes tab in About Firefox is empty. I tried to collect a logcat and uploaded it to Google Drive (maybe this will help somehow.): https://drive.google.com/file/d/1kmdS5rTH3r0u09KLxeUDeY5U8r5xiEK1/view?usp=sharing. I hope this information is helpful in solving the problem.

Hi everyone. I hope you're doing well.

So, I've been thinking about downloading the Firefox browser for Android but I am worried.

I saw this among the app permissions on Google Play Store: "download files without notification". And I am worried.

And I need to know:

- What files does Firefox download without notification?

- Why does Firefox download files without notification?

- When does Firefox download files without notification?

- Why and how should I trust an app to the have the ability to download anything it desires at anytime it desires without my knowledge or my choice to accept or decline?

Could you please help me and tell how this app is safe?

Thanks. Have a good day!

http://epgp.inflibnet.ac.in/Home/ViewSubject?catid=Vu+b7LQyc9e/jifd2gmpPA==

On this link if the options are selected, there are two embedded PDFs in two tabs on same page. The firefox Android app downloader randomly gives the option to download only one of the two. I wish to download both the PDFs. Is there a way to stop the firefox from giving download option, but see the embedded PDFs on the page itself. So that we can download it by clicking on the embedded PDFs.

Below are images on expected behaviour of chrome browser, but errorneous behaviour of firefox. Firefox shows option to download the file from first tab that is E-text. But when clicked to download ends up downloading file on the second tab Learn More.

Kiedy rozwinięcie chociaż trochę menedżer pobierania na androida? Nawet na PC jest baaardzo uproszczony ale na Androidzie to już tragedia. Nie widać co jest pobierane, skąd, dokąd, z jaką prędkością... Menedżer jest się jakby go nie było.

firefox is crashing when i try to download some file. I gotta clear the app's data for it to work normally again, but this always happens when I try to download it again, also, the browser doesn't open after it crashes, only after I clear its data.

Firefox for Android version 119.0.1 Android 11 (64 bits)

First problem: downloading image in firefox (android) causes SIM to briefly disconnect, causing internet drops on mobile data for a few seconds. SIM provider and location - GolanTelecom Israel. The browser has about 60 tabs of google search open, cant close them due to valuable data. Disabling addons did nothing. Firefox Nightly does not have this issue, only default Firefox app. Second problem: on some sites downloading images always fails ("Download failed") in mobile version of firefox, on desktop images are downloaded fine , e.g. any post on [ https://www.pixiv.net/en/ ]

Hi I just noticed that the latest Firefox (version 111) for Android can't download web links pointing to pdf files any more. From the release notes, I find "You can now view PDF documents as you browse, no need to download them and open external applications anymore". This is horrible, in most time, I do want to download pdf files to my device, so I can view/edit them locally later. Plus, when the network is rate limited, the Firefox browser display nothing and seems to be frozen until the pdf file is fully received by Firefox browser which is horrible user experience. While in normal download, at least I can see the download progress and be aware if the download is interrupted or whatnot. Please revert back this "enhancement", or if you want to keep this enhancement because some other people want it, at least please provide an option on the Firefox for Android to disable it (which would be more fair to everyone). Before you fix it, I had to uninstall the latst Firefox and use the old version for the time being. thanks

So, new phone and FF upgraded, now when I download there is no indication that my file is actually downloading, either on the phone status bar or in FF downloads. Is there somewhere I should be looking to see if a file is "currently" downloading?