Unable to send emails "Outgoing server failed'

When I try to send emails an error message pops up stating: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smt… (read more)

When I try to send emails an error message pops up stating: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.cwsswater.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

My server name is smtp.cwsswater.ca, using port 587, connection security is set to none, and authentication method is password, transmitted securely. I've checked my firewall and that wasn't the issue. I'm at a loss on how to fix this issue. Any help is appreciated.

Asked by steve500 2 days ago

Last reply by steve500 2 days ago

Save fullscreen screenshot as an image, not PDF

Firefox version 109 for iOS introduced the feature to save a fullscreen screenshot of a webpage as a PDF. Is it possible to save it as an image instead? If not, why? Is i… (read more)

Firefox version 109 for iOS introduced the feature to save a fullscreen screenshot of a webpage as a PDF. Is it possible to save it as an image instead?

If not, why? Is it a limitation set by iOS? Doesn’t make much sense to have a PDF of a screenshot.

Asked by appleuser2315786 3 days ago

Firefox keeps moving my toolbar icons into "more tools" - How can I stop this?

Hi folks, Since the last 109.0 update I've noticed a strange behavior with Firefox. Sometimes after watching a video stream in full screen, my toolbar changes and moves a… (read more)

Hi folks,

Since the last 109.0 update I've noticed a strange behavior with Firefox.

Sometimes after watching a video stream in full screen, my toolbar changes and moves all my customized icons / extensions etc. into this "more tools" drop down menu. I can reproduce this by repeatedly switching from full screen to the normal view

This is so annoying and frustrating.

Does anyone know how I can fix this?

Asked by FallIn1337 6 days ago

Last reply by FallIn1337 4 hours ago

Google sourced content often fails to load

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent… (read more)

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

Asked by OsakaWebbie 3 weeks ago

Last reply by OsakaWebbie 3 days ago

Message content not displaying

Hi, I upgraded to Thunderbird 102.6.0 (and just now to 102.6.1) and after the upgrade, one of the email accounts I use will display the headers, but not message content. … (read more)

Hi,

I upgraded to Thunderbird 102.6.0 (and just now to 102.6.1) and after the upgrade, one of the email accounts I use will display the headers, but not message content. When I click on the messages in that inbox, I just get a blank page without even the "reply" or "delete" toolbar.

The inbox was working fine before the upgrade and the account that is not working has the same settings (except the first part of the email address) as an account which is working.

Any help appreciated.

Thanks!

Asked by zlevy 1 month ago

Last reply by zlevy 6 days ago

problem with e mail notices

Every time I send an e mail with Thunderbird I get a message that tells me that it was sent but could not be placed in a sent file. On occasion I also get a message that… (read more)

Every time I send an e mail with Thunderbird I get a message that tells me that it was sent but could not be placed in a sent file. On occasion I also get a message that says it wasn't sent but in most cases it was. I was told by GEEK that it had to be fixed by Thunderbird. Thank you for your help.

Asked by mahall5776 20 minutes ago

The Share menu on Thought-Provoking Stories on the Homepage closes before I can use it

When I long-press one of the articles under the Thought-Provoking Stories section on the Firefox Homepage and then select Share, the Share menu opens but then closes soon… (read more)

When I long-press one of the articles under the Thought-Provoking Stories section on the Firefox Homepage and then select Share, the Share menu opens but then closes soon after, before I am able to use it.

This is using a fresh install of Firefox 109.0 (25841) on iPadOS 16.3 on iPad (9th generation).

I took a screen recording of this happening and uploaded it here: https://imgur.com/a/AEBGbSd

Asked by andrewm382 47 minutes ago

Recover Private Folders, Contacts

My Windows 10 PC has experienced a Blue Screen error and I can't load Windows. I have been able to access and transfer my perspnal data, but not my applications. So while… (read more)

My Windows 10 PC has experienced a Blue Screen error and I can't load Windows. I have been able to access and transfer my perspnal data, but not my applications. So while I have recovered everything else, I need to recover my Thunderbird Private Folders and Contacts. Accessing my data is hard enough when Windows is running (what I view as a major design shortcoming in Thunderbird) but I cannot see how to access it when Windows won't load.

I have been able to set up a new PC with all my data and have reinstalled my applications, but of course the new copy of Thunderbird knows nothing of my Private Folders and Contacts from my old PC. The transfer was done by copying my data from the old PC's SSD to a new PC's SSD. But I can't find a way to copy the thunderbird program with my embedded folders and contacts.

Help please?

(And Developers, please find a better way to store, backup and recover Private Folders, Contacts and other personal data)

Asked by Graeme (UK) 57 minutes ago

Thunderbird and MailFence Config Doesn't Cooperate

In my ongoing effort to divorce myself from all things Google, I have installed Thunderbird and acquired a MailFence email address. Today I finally got around to getting… (read more)

In my ongoing effort to divorce myself from all things Google, I have installed Thunderbird and acquired a MailFence email address. Today I finally got around to getting things configured, but I'm at all stop for now. This I cannot unravel. Loaded Thunderbird

Config T'bird for my old Gmail account - all ok, retrieving email headers and designed. All working fine.

Entered mailfence address and password into the "Add Email Account" and hit enter

Thunderbird responds with the "found auto config" text or words to that effect. - All Green - Hit Enter

Server responds with there's a problem with username and password

Ok. I go to Firefox and easily login to my Mailfence email account using the same account info that I tried to use with IMAP server...no problems.

Account info works fine for the WebMail service and fails for the IMAP service.

Now I'm really scratching my head; do the Mailfence webmail and IMAP servers use different account info?

Help

Asked by Tom 1 hour ago

Missing folders after re-installation

Hello, I was hoping someone here might be able to help. I've had to re-install Thunderbird on a Windows desktop computer (likely after the machine had been formatted and … (read more)

Hello, I was hoping someone here might be able to help. I've had to re-install Thunderbird on a Windows desktop computer (likely after the machine had been formatted and Windows re-installed), and set up again two email accounts. I've also brought back the Thunderbird profile from a backup. Yet, several folders that existed before are no longer there -- including the Sent folder under one of the accounts, a Gmail one. I'm not sure whether the missing folders were under that Gmail account, or rather local folders, but I assume that either way they would be in the backed up profile. What can I do to resurrect those missing folders? Thank you in advance.

Asked by sam.lowry 1 hour ago

Can't install Firefox

Hello, I have downloaded Firefox installer but I couldn't install it.It's giving issue that you need to start over but when i start over again it gives the same issue. I … (read more)

Hello, I have downloaded Firefox installer but I couldn't install it.It's giving issue that you need to start over but when i start over again it gives the same issue. I have some pending work to do on my blog so I nee to install it ASAP. How can i fix it? Thanks

Asked by zwigzsq038 1 hour ago

Gmail doesn't work on Firefox browser - Clearing Cache is only a short term fix.

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers ju… (read more)

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers just fine.

If I manage to actually open Gmail, I will be able to browse for about 20 seconds before getting an error message that says Gmail is having a problem and to 'refresh to retry' - clicking refresh will make the page crash and show only a white screen. From then onwards, even trying to open Gmail in another tab will not actually redirect you from the current page you are on. It will just update the address bar to say "https://mail.google.com/mail/u/0/#inbox", however the browser doesn't actually load anything, and the 'refresh' icon shows that nothing is even in the works buffering.

Searching forums shows many people having this issue, and the only effective fix is to clear your cache and refresh the page. Unfortunately, while this technically works in the short-term, it is only a matter of time (sometimes under 5 minutes) before it crashes again.

As you can imagine, this it really limits productivity - it's hard to get on a roll when you have to keep stopping every couple of minutes to re-attach the wheels.

Forums show that this issue has been happening to users for years, and unfortunately nobody has been able to offer a long term solution, leading me to have to use a seperate browser just to access my emails. One user suggested switching away to a completely different email server such as Protonmail and ditching Gmail entirely but 1. that is comically inconvenient advice, 2. not viable as an organisation I volunteer with uses gmail, and 3. doesn't help fix the actual issue in the first place, which many users besides myself are facing.

Is anybody able to offer a reliable fix for this? Is there a browser extention that is causing the issue, or one that can fix it?

All help would be greatly appreciated as I find this issue to be a huge source of frustration from a browser that I am otherwise quite happy with.

Asked by 4rasertan 1 hour ago

Does remove message data affects the mail server?

Hi, Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by down… (read more)

Hi,

Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by downloading all emails and zip the Profiles folder.

In every user that we added, we needed to remove each in order to create a new one. Before deleting the said user, there is a check box that says Remove Message Data. We check this checkbox. Just want to clarify that deleting the message data doesn't mean it affects whatever we had in the mail server, right? It is only being deleted in Thunderbird locally right?

Thank you.

Asked by shaoran 1 hour ago

I want a "Calendar"to be visible in Firefox.

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available? … (read more)

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available?

Asked by Ronin 1 hour ago

Last reply by Ronin 26 minutes ago

Bookmarks Not Importing - Restore Back-Up Missing

Hello, I am working in Mac OS 13.2 and just reinstalled Firefox after my OS has to be wiped and restored due to a OS file being corrupted. When I sign back into Firefox m… (read more)

Hello,

I am working in Mac OS 13.2 and just reinstalled Firefox after my OS has to be wiped and restored due to a OS file being corrupted.

When I sign back into Firefox my bookmarks did not re-sync. I followed the “profile / manage bookmarks / restore” instruction, where reportedly Firefox keeps the last 15 back-ups, but I am only getting seeing back-up from the day I reinstalled the browser, so it’s empty.

How do I access my bookmark back ups from a few days ago?

Worst case, I have a time capsule back up. What is the file path to find a file to import Firefox bookmarks?

Thank you!

Asked by davidelevy 2 hours ago