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A user I am servicing uses Firefox every day. They are on Windows 11. Every afternoon (sometimes at other times), Firefox stops working and loses its internet connection (everything else on their computer continues to be connected).  When they close and restart Firefox to reconnect, it then tells me the user that they are using an old profile and need to create a new one.  They're able to re-log into their Firefox account, which eventually resyncs all their data, but they then have to re-sign into everything, which is a major inconvenience.  The only workaround the I have found is to reinstall Firefox, ever time this happens which then allows the user to use all their settings until they have to repeat the process the next day (i.e., everything remains signed in and/or logging back in is easier than described above).

Latest version of Firefox on macOS, Mac Mini M2 - 8 GB RAM and MacBook Air M3 - 16 GB RAM: Firefox malfunctions on launch - I have to force quit and relaunch it - Firefox starts to load then freezes. Firefox works, then I launch other applications like Chrome, Thunderbird, etc. Firefox freezes on the M2 8GB RAM but rarely on the M3 16GB. A few weeks ago, these problems didn't exist on either of my Macs - since an automatic update that I didn't notice, it's now a consistent occurrence.

with this new version i lost everything i need to get back to an older version and get all my extentions my bookmarks back all my s desktop items that i had linked to firefox are gone i can no longer get face book or anything back to firefox book marks every thing i had with firefox

and

I like to default to having threading on. It used to be that when I opened my Inbox, every email thread was closed/collapsed. Now they're open (started somewhat recently).

I can get numerous separate emails where each one can generate lots of responses, meaning they threads get long, sometimes within a few minutes or hours. Having them closed by default (rather than open or unthreaded) makes it to see each individual email chain and other interspersed single emails.

I tried google searching; also tried threaded and grouped by sort (with the default sort set to thread), and it doesn't seem to help. Any help would be appreciated!

• OS: Debian (trixie)
• Firefox version: 149.0b3

Firefox suddenly crashes without any displayed error. Attempt to troubleshoot it in "safe mode" doesn't help (it also suddenly crashes.

• When I had redirected following output: "Exiting due to channel error."
• after restart, I launched "about:crashes", but there were no entries

-ebay search results' thumbnails are small (about 1/4 regular size) -i cleared cache in settings and ff-profile-cache folder, flushed dns, used private mode, and used different ms accounts. no success, -issue happened in earlier ff version , upgrading to latest 115.33esr did not fix it. --issue not in chrome

• OS: Windows 11 25H2 (26200.8037)
• Browser: Firefox 148.0.2
• Camera: Logitech C925e

When I go to a meeting on meet.google.com, Google Meet says "Camera is starting". My camera light flashes and then stays on. However, Google Meet is unable to connect to the camera.

Upon closing the tab, the camera light stays on and the camera is unresponsive to all apps. The camera must be unplugged and plugged back in to work again.

The issue does not exist when I go to webcammictest.com in Firefox or in other desktop apps. The camera works correctly on meet.google.com when I use Chrome.

I have tried removing camera and microphone permissions to meet.google.com and re-granting them. I have tried deleting all meet.google.com cookies and storage.

In February this year I started having an issue with reading pdf formatted statements from my bank' (bank and personal information removed). Initially I thought it was some change at the bank so I sent the letter below to my bank.

Further experimenting with Microsoft Edge and Firefox leads me to believe the issue may be with recent changes to firefox. The attached jpg file shows the problem, though not a solution.

I would be curious to know if there is some (new) setting in Firefox to correct the problem.

Text of letter to bank:

re: document access on site

You have evidently made some changes in your account display and I have to tell you there are issues with it.

Previously the account document came up as PDF. Today I accessed the current statement and immediately noticed the change in display format.

I usually do two things here. First I print the document. The print button worked as expected. Next I SAVE a copy for future reference. The download button DID NOT WORK.

I had to use the print save to file function. This is where I found the problem. I saw this when I checked my print queue as well. Instead of PDF the document is now PDF.js viewer.

I have to ask why you went to java script when the original PDF format worked properly every time?

On the plus side, my pdf viewer still reads the saved file. It is the unnecessary print to file step to which I object.

I am not at all happy with this change and would encourage you to return to the previous process. Since it was NOT BROKE I am at a lost to understand WHY YOU FIXED IT.

I noted, that credit cards autofill works, but on ~50% of websites it fails. I can see the autofill dropdown, but if I select any card, no fields are filled. Manual filling works. One of examples: https://ipn.paymentus.com, but there are many. Again, on some websites it works just fine.

Another issue - I cannot edit cards. Settings->Payment methods->Manage, then select a card, press "Edit" and nothing happens.

Context: version 148.0 (64-bit), Canonical snap build (crap, I cannot DISABLE snap build and totally switch to deb!!!)

P.S. I really miss feature to add "aliases" for cards...

Thank you for the help! I'm wondering if other AI chatbots, Lumo, in particular, will continue to be added as options to the updated sidebar? An unofficial extension exists (https://codeberg.org/daskashk/lumo_ai_by_proton_chat_in_sidebar) that adds the ability for a link to appear in the sidebar. However, it does not offer the full integration that the official browser update provides to the other supported LLMs. I like Lumo for its privacy, encryption, and the ability to make "Projects." Thanks again for the help.

UNBELIEVABLE, I've never had this much trouble with a previous update. Your AUTOMATIC update closed all web pages that were open last session, offers no option to restore previous session, and took me 2 hours just to get bookmarks back. I had way too many pages open, but I have lost some important research for work that was in process. Multiple support options didn't work until I found one that would for bookmarks, but the history seems to be unretrievable. Not how i wanted to spend my morning.

I wanted to change my Paypal password. I went to their page, and generated a password, but didn't save it. So I went through the password reset process, and asked Firefox to generate another secure password. Paypal rejected it, because it was the one I used before. Every time I asked Firefox for another password, I got exactly the same one.

Is that intentional? How do I change it, so I get a different password when I ask for a new one?

My bookmarks have stopped working. When I went to Edit Bookmark I found they are all empty. I can create a new bookmark as usual, but I have over 300 bookmarks that no long function that are very important to my work. Is there any way I can possibly restore them, as my work depends on them?

I turned on Firefox this morning and its all changed I have no bookmarks no menu and no search bar I hate this new system Why cant i go back to the previous version ???