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  • Solved

problem with my account

I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor12… (read more)

I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me

Asked by ZLOBI 21 hours ago

Answered by jscher2000 - Support Volunteer 17 hours ago

  • Solved

Will CRED refund money?

CRED Customer Care: 6OOO649OO4 in-app chat support & email. get support on-demand. via the app. CRED doesn't have a customer phone line but we do have experts on stan… (read more)

CRED Customer Care: 6OOO649OO4 in-app chat support & email. get support on-demand. via the app. CRED doesn't have a customer phone line but we do have experts on stand-by to help resolve any problems you might be facing.

Asked by Marandi Marandi 2 days ago

Answered by Marandi Marandi 2 days ago

  • Solved

Why is there a 2nd folder here for one of my accounts?

Why does a folder for my "flagship@..." account appear in two places? (See image.) The upper one is a "real" folder in that it contains messages. The one low in the fold… (read more)

Why does a folder for my "flagship@..." account appear in two places? (See image.) The upper one is a "real" folder in that it contains messages. The one low in the folder list just contains a bunch of links to TB features--no messages.

I cannot understand why the lower "folder" is present for that one account, while the same is not true for my other email accounts. The only difference I can think of, is that the "flagship@..." account is POP3 while the others all have IMAP access.

Ideas?

Asked by mrw9 5 days ago

Answered by DavidGG 3 days ago

  • Solved

Backing up all Thunderbird data automatically - which folders do I actually need to copy to my NAS?

I'm struggling to understand where Thunderbird stores everything on a Windows computer so that I can use my incremental automated backup system to keep things backed up. … (read more)

I'm struggling to understand where Thunderbird stores everything on a Windows computer so that I can use my incremental automated backup system to keep things backed up.

This support article :

[- Where Thunderbird stores your messages and other user data]

only mentions about the <user>\AppData\Roaming\Thunderbird\Profiles folder but there is also a <user>\AppData\Local\Thunderbird\Profiles folder that appears to be used and needed.

There is a ton of other conflicting 3rd party information out there so I'm hoping for a definitive answer here.

My question is : Can I backup just the '<user>\AppData\Roaming\Thunderbird\Profiles and <user>\AppData\Local\Thunderbird\Profiles and be assured that I will be fully able to recover my email client in the case of needing a complete reinstall ?

Asked by hill.anthony 1 week ago

Answered by DavidGG 1 week ago

  • Solved

sending Outgoing email only keeps failing

I was originally with Frontier as my service provider/email server. They have shifted this to Yahoo!. Receiving emails works fine for me, but I cannot get Thunderbird t… (read more)

I was originally with Frontier as my service provider/email server. They have shifted this to Yahoo!. Receiving emails works fine for me, but I cannot get Thunderbird to send emails. I get two notifications when sending... 1) Login to server smtp.mail.yahoo.com with username ******** failed. 2)Send Message Error.

   Sending of the message failed.
    Unable to authenticate t Outgoing server (SMTP)smtp.mail.yahoo.com.  Please check the password and 
    verify the 'Authentication method' in 'Account Settings  Outgoing server(SMTP)'.

I have checked the password dozens of times/tries. I currently have the authentication method set to 'normal password', though I have tried all choices. Type of security is SSL/TLS and port 465.

All of these settings work on my Android phone email app (all 3 accounts I have with Frontier that are hosted by Yahoo! work) I am at a loss. I hope you can help! thank you Jeff B.

Asked by jeffmailings 5 days ago

Answered by sfhowes 4 days ago

  • Solved

account duplicates

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this wh… (read more)

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this where do I start

Asked by Equaine Anthony 6 days ago

Answered by Equaine Anthony 6 days ago

  • Solved

Unable to create a folder

I manage currently six mail accounts with TB. The sixth account created today is at the end of the list, oddly after the "Local Folders". When I try to create a Folder in… (read more)

I manage currently six mail accounts with TB. The sixth account created today is at the end of the list, oddly after the "Local Folders". When I try to create a Folder in this new account using the option in drop down menu it accepts the name but the folder is not created. on all other accounts there is no problem in creating a folder this way. Other than this problem the new account works as intended. I have restarted several times TB but this did not help. Thank you for the attention.

Installed version: 128.6.1esr (64-bit)

Asked by Louis 1 week ago

Answered by david 1 week ago

  • Solved

Missing folders

Problem: I installed thunderbird and added my employer's account. I used IMAP and ideally Exchange should be used. The problem is that I only have one folder. I have inbo… (read more)

Problem: I installed thunderbird and added my employer's account. I used IMAP and ideally Exchange should be used. The problem is that I only have one folder. I have inbox, but I have no other folders.

Bug: From what I understand, this issue is known.

Question: Does anyone have any idea what time horizon it will take to use Exchange with Thunderbird?

Asked by jpv802-frfx 1 week ago

Answered by DavidGG 1 week ago

  • Locked

NO thunderbird password

I have been using Thunderbird since it was Netscape. (that's how old I am) In all that time, I have NEVER had a password for Thunderbird. I have never even seen an optio… (read more)

I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

Asked by patriciacravener 1 week ago

Last reply by Wayne Mery 1 week ago

  • Solved

Can't send emails from an enterprise Microsoft 365 account on thunderbird

Hi all, I'm trying to add my school's M365 account to thunderbird, but they use multi-factor authentication and have disabled SMPT as it's not secure enough, and I don't … (read more)

Hi all, I'm trying to add my school's M365 account to thunderbird, but they use multi-factor authentication and have disabled SMPT as it's not secure enough, and I don't believe they have app passwords enabled. Is there any way for me to send emails from this address on thunderbird?

Asked by csmyarrumbak 1 week ago

Answered by Toad-Hall 1 week ago

  • Solved

How and what to back up pre clean installation of Win11

In order to upgrade to Win 11, unfortunately I must do a clean install. I very much need to know what I need to do pre disk wipe to preserve my settings, do the right ki… (read more)

In order to upgrade to Win 11, unfortunately I must do a clean install.

I very much need to know what I need to do pre disk wipe to preserve my settings, do the right kind of backup of my various accounts, and be able to access my previous settings and account data once I install Tbird on my new system. It is very important for me to be able to access my old account data for legal reasons.

Thank very much in advance.

Doc

Asked by Doc_Sandy 1 week ago

Answered by Doc_Sandy 1 week ago

  • Solved

Remove Account

I previously granted permission for Thunderbird to access an account. How do I remove this permission and where does it store the emails locally so I can delete them? … (read more)

I previously granted permission for Thunderbird to access an account. How do I remove this permission and where does it store the emails locally so I can delete them?

Asked by SK 1 week ago

Answered by DavidGG 1 week ago