All Products Support Forum

Good morning - I wanted to set up two-factor authentication with your browser for security reasons. A code comes up that one uses with one's phone. I connected with it, but I couldn't finish setting up the 2FA. Here's the problem: My Samsung Note 20 Ultra has fingerprint scanning on the screen. Since I bought it, I tried using the fingerprint feature, but it is a beast to get my prints scanned and then it can hardly ever scan my print successfully. So I gave up using fingerprints altogether. So I scan your code, and it wants me to do the whole fingerprinting thing with my phone in order to set it up. It doesn't give me the option to use the security that I did choose to use with my phone. Please advise how I can get 2FA without doing all of this. Thanks. Ritva

If I want to installt he nightly version for Android on my phone. Will it be better to uninstall the common version before? Can the present settings, passwords and bookmarks be transfered from the common version to the Nightly. Any useful tips or recommendations, please? Thank you very much for the help provided.

Hello,

My name is Nyayesh Abdollahi and I have a suggestion for Firefox; I've earlier been unable to access an account I created because the e-mail connected to it had been deleten.

This seems to me a proper weakness in Firefox and perhaps should be ameliorated...?

I just wanted to let you know this because I do think it's the best browser around.

If the problem has already been adressed, my apologies.

Kind regards, Nyayesh Abdollahi

So,I had 2 accounts awhile banlck, 2015-2017 I ended up going to prison for..quite some time Anyways, 1 of my accounts some how got deleted? I dunno , but I had a lot of logins and passwords on it...I'm assuming that they are all lost? Since instead of logging onto my account, i had to create one. My account withstands tho, but it didn't have a lot of the logins...what can I do?

I changed my the password to my Firefox account, let's call the old one "OldPassword" and the current one "NewPassword". When I sign into accounts.firefox.com, I enter "NewPassword", and it works as expected. HOWEVER, occasionally when I try to sign into my Firefox account, it tells me that password is INCORRECT.

The most reproducible situation is when I have some sync issue and I need to sign back into my Firefox Account on mobile in order to reestablish a Sync connection between FF Mobile and FF Desktop. In this situation, entering "NewPassword" fails, but "OldPassword" works!

If I go to accounts.firefox.com/settings/change_password, and enter "OldPassword" in the Current Password field and "NewPassword" in the New Password fields, it will say that I've entered an incorrect current password. When I put "NewPassword" in the Current PW field, it accepts that as correct, but then says, "New password cannot be the same as current password."

My current theory is that Firefox Sync used to be a separate service from the Firefox Account, and users could create a password for each that didn't necessarily have to be the same (That's how it used to work, right? Am I remembering that correctly?) A few years back, Sync got integrated into Account so it all uses one password. At some point, I updated my account password to "NewPassword", but for some reason the Sync part of the system didn't get its credential updated in the same way.

Can anyone provide insight into this situation, or how to fix it? I'd really like to not have to remember two separate FF passwords and guess which one to use each time I need to sign in.

I will call this syncing actually it is not. I have lockwise on my iphone. I AM SIGNED INTO my mozilla firefox account on my laptop. I discovered my lockwise passwords were no longer on my ios device. Trying to sign into my firefox lockwise account and it tells me password invalid, laptop signed in? What i need is to get my firefox passwords back to my lockwise firefox account to import them to another password manager. can you help please.

Just got a Email saying some signed in on a android 12? I have a another phone. The android 12 may be my old phone. I changed my password word. Is moz://a real? Email me back.

So i signed up in few websites and after completing my work instead of logging out I simply deleted everything history,cookies and all and I've disabled saving password info. But when I again open Firefox I'm still logged in. It doesn't happen in chrome why Firefox kept me logged in websites after clearing all cookies. Is there any solution to this?

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later bulds removed. I sync across all my mobile devices but NOT with my desktop. When a website requires a newer browser version to run, then I switch to plain Firefox.

Today Nightly would NOT open. It opened and pointed to an offline file. I noticed it was marked by "///". I'm sorry I didn't take a screenshot or note the file.

Reading several posts, I removed Nightly, purged the cash and purged the data. Then I reinstalled Nightly from the apk file I saved. While the install went without a hitch, it will NOT permit me to sign in to synch the data saved in all my other devices. It just spins as this image shows.

I read a post indicating a direct url for sign in and tried it. But it only worked for Firefox and NOT Nightly.

How do I resolve this?

Hello,

I created an account in Firefox with my old e-mail; nyayesh_abdollahi@fripost.org.

However, I have since deleted that e-mail and also forgotten the login password for that Firefox-account; therefore, I can't login to it albeit it exists.

I'm not sure how this works but I do believe the best way to resolve the matter is through the deletion of the aforementioned account.

Kindly, Nyayesh Abdollahi